Each time I come here the service is worse. Incorrect orders, poorly prepared foods. Won't be back.
Atmosphere: 1
Food: 3
Service: 1
patrick nzuki
Ordered a tea, I received a coffee. They made it right when I called it.
Jen Barrett
Very disappointed in the Water st location. Have stopped going there as they don't toast their bagels and most days customer service is crap and it is dirty
Atmosphere: 2
Food: 2
Service: 3
Mohit Saini
The best service i have ever received.
Atmosphere: 5
Food: 5
Service: 5
Sue Burke
It's a drive thru ,depends on who is on the window serving you .
Food: 5
Service: 5
Edward Sylvester
Terrible customer service seems to be a thing with this location. On Sept 8th, 2024 at 9:58 am I ordered an extra large double double via the drive thru. Pretty standard order. I received my coffee and went merrily on my way....until i took a large sip and discovered I had been given an extra large black coffee instead of what I ordered. So i had to pull over and tend to my rapidly swelling upper lip. I went back to the drive thru and they silently corrected the order without so much as a "we're sorry". I decided to give the customer experience line a call (1-888-601-1616) and explain the situation. To be fair, the customer experience agent was very understanding and frankly a bit shocked at the potential damage that experience could have caused. The very apologetic young lady indicated that she would have the location manager or owner and the regional area manager give me a call to discuss the situation. She also explained that it could take 2-3 days for the call to happen. That was Sept 8th. On September 14th I still hadn't received the call so I tried again. The agent promised to escalate the matter...on September 23rd having still not received the promised call, I called again. Same escalation response. So as I said, poor customer service seems to be the norm for this Summerside PE Tim's location. Order at your own risk here i guess.
Food: 1
Service: 1
b Allard
Coffee was great ?
Food: 4
Service: 4
Sara
Asked for bacon on an English muffin and this is what I got
Atmosphere: 1
Food: 1
Service: 1
Jenerossi Tea
Just got myself an iced coffee. Didn't stay long as it was busy and noisy, though that's usually how Tim's are in the mornings.
Atmosphere: 3
Food: 4
Service: 5
D “L” H
Stopped by this business to pick up a decaf coffee and a donut. The Establishment was kept up. Nice and clean inside. The garbage containers were empty so and no problem putting my trash in. The staff is friendly and courteous.
slower than most,charged for an item only to find out it wasn't available AFTER I paid
Atmosphere: 2
Food: 4
Service: 1
Donald MacDonald
20 minutes waiting for a coffee and you are the only one in the drive through????
KC Tom
Excellent experience ?
Atmosphere: 5
Food: 5
Service: 5
Jaskirat singh dhaliwal
Worst service I have even seen in whole life. The place is underemployed and they took 10 mins to take my
Food: 3
Service: 1
Manpreet Swatch
I visited today between 3.40 to 4.00 pm. Service was very bad and irresponsible staff. I am regular customer there but this was the first time , customer service was very bad and gave me wrong order and no one was responding there.I request you please pay attention on the workers there.
Each time I come here the service is worse. Incorrect orders, poorly prepared foods. Won't be back.
Atmosphere: 1
Food: 3
Service: 1
Ordered a tea, I received a coffee. They made it right when I called it.
Very disappointed in the Water st location. Have stopped going there as they don't toast their bagels and most days customer service is crap and it is dirty
Atmosphere: 2
Food: 2
Service: 3
The best service i have ever received.
Atmosphere: 5
Food: 5
Service: 5
It's a drive thru ,depends on who is on the window serving you .
Food: 5
Service: 5
Terrible customer service seems to be a thing with this location. On Sept 8th, 2024 at 9:58 am I ordered an extra large double double via the drive thru. Pretty standard order. I received my coffee and went merrily on my way....until i took a large sip and discovered I had been given an extra large black coffee instead of what I ordered. So i had to pull over and tend to my rapidly swelling upper lip. I went back to the drive thru and they silently corrected the order without so much as a "we're sorry". I decided to give the customer experience line a call (1-888-601-1616) and explain the situation. To be fair, the customer experience agent was very understanding and frankly a bit shocked at the potential damage that experience could have caused. The very apologetic young lady indicated that she would have the location manager or owner and the regional area manager give me a call to discuss the situation. She also explained that it could take 2-3 days for the call to happen. That was Sept 8th. On September 14th I still hadn't received the call so I tried again. The agent promised to escalate the matter...on September 23rd having still not received the promised call, I called again. Same escalation response. So as I said, poor customer service seems to be the norm for this Summerside PE Tim's location. Order at your own risk here i guess.
Food: 1
Service: 1
Coffee was great ?
Food: 4
Service: 4
Asked for bacon on an English muffin and this is what I got
Atmosphere: 1
Food: 1
Service: 1
Just got myself an iced coffee. Didn't stay long as it was busy and noisy, though that's usually how Tim's are in the mornings.
Atmosphere: 3
Food: 4
Service: 5
Stopped by this business to pick up a decaf coffee and a donut. The Establishment was kept up. Nice and clean inside. The garbage containers were empty so and no problem putting my trash in. The staff is friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
slower than most,charged for an item only to find out it wasn't available AFTER I paid
Atmosphere: 2
Food: 4
Service: 1
20 minutes waiting for a coffee and you are the only one in the drive through????
Excellent experience ?
Atmosphere: 5
Food: 5
Service: 5
Worst service I have even seen in whole life. The place is underemployed and they took 10 mins to take my
Food: 3
Service: 1
I visited today between 3.40 to 4.00 pm. Service was very bad and irresponsible staff. I am regular customer there but this was the first time , customer service was very bad and gave me wrong order and no one was responding there.I request you please pay attention on the workers there.
Atmosphere: 5
Food: 1
Service: 1
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