I love eating H3, I always order cheese with rice. That same day, the manager Sandro was very attentive to me, I told him to make sure my burger was well done and without onion due to me being allergic and he paid a lot of attention to my order and made sure it was 100% that everything was fine. They served me with such friendliness and professionalism, without a doubt the best fast food restaurant I've ever eaten at. Unfortunately, the store environment leaves something to be desired...I witnessed manager Claudia shouting at employees and even at another manager, in this case Sandro. When he was just trying to make sure everything went well and the service was professional, Cláudia was shouting and being quite rude to everyone in the kitchen area, she must have been hoping that no one would hear everything she was saying. she was saying. Sandro, continue to be the professional that you are and I hope that the manager in question has a better attitude towards those around her.
Atmosphere: 1
Food: 5
Service: 5
Peter Froeschle
We have been here various times and never got disappointed. Today the kitchen team must have had a bad day. Tiepid and tasteless burger Benedict, with a very sad looking poacher egg on top. On a quiet early eve. Very difficult to understand. Real pity after previous +ve experiences. Hope it was a one off...
Atmosphere: 3
Food: 2
Service: 4
Paula Marques
This chain has had better days, my burger that I ordered medium rare was well done and looked like it had been cooked for some time, I asked for little rice, the plate was filled with salad, just onion and the service for a slow hour was to be dispatched
Food: 2
Service: 2
Alexandra Cambeta Moita
Meat of questionable quality was in no condition to be consumed as it left me feeling quite ill. The potatoes were fried in very saturated oil and had a bad taste. It is regrettable that they are serving meals under these conditions!
Atmosphere: 2
Food: 1
Service: 2
Paulo Gamas
The service is leaving a lot to be desired not because there is an unfriendly behavior on the part of the employees: the problem is in the service system where more customers are always receiving and orders reaching the point where customers are all on top of each other and coughing into other people's trays.... I leave it to the discretion of other situations.... To improve, don't put your hands in the cans and then put them in the glasses from which you are going to drink.... In any case, this Franchising was immensely successful when it appeared and filled an open gap in fast food... But the method gradually began to be adulterated both in the form of service and even in quantity....
Atmosphere: 1
Food: 4
Service: 3
Tiago Biscaia
It was truly a delight to be served by Maria at the takeaway service. Her efficiency and warmth in attending to my needs were exceptional. She not only made the service experience smooth and fast but also added a touch of friendliness that made the whole experience more enjoyable. Great job, Maria!
Atmosphere: 4
Food: 4
Service: 5
Marta Pardal
I can't help but highlight the incredible service from the employee Vanny, super friendly, very efficient with a good energy that would be wonderful to find in all the employees. I have been served by this employee several times and I have always been grateful for his service, today I was served by another employee and Vanny was next door serving other customers, there really is a huge difference. Today I could not remain indifferent to the service and professionalism of this employee. If he has the same attitude towards colleagues as he does towards customers, you should really be recognized by management.
Pedro Gonçalves
The burger is good, good meat and they serve it exactly as we asked for. However, I think the service could be better, the counter is far away and it is difficult to hear and the employee is more concerned about "dispatching" rather than providing "personalized" service.
Atmosphere: 3
Food: 4
Service: 3
Nicole Souto
The food has seen better days. The burger meat is of poor quality. Sauces that are too industrialized and tasteless. Today my son's egg had a piece of plastic in it.
But the most serious thing is that employees have no training on allergens. When I asked if a menu had gluten, neither the cashier nor the kitchen staff could answer. They said to consult a sheet, but they didn't even know how to interpret that, so we stayed the same. When it comes to the health of a person, particularly a child, this is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger Com Arroz
Clara neves
I am a regular customer of this restaurant and my last time with them, I received some fries from the bottom of the pan, full of oil and soft, unacceptable. The tuga sauce changed, lost flavor, a lot. I certainly won't be eating in your restaurants again anytime soon.
(Translated by Google) I haven't been here for a long time and the service has deteriorated a lot. Badly prepared food without the flavor I'm used to, when I received the tray, it didn't even match what I ordered. I don't think I'll be back.(Original)Ja não vinha há muito tempo e o serviço piorou bastante. Comida mal confecionada e sem o sabor a que me habituei, quando recebi o tabuleiro, nem sequer estava de acordo com o que pedi. Julgo que nao vou voltar.
Atmosphere: 4
Food: 2
Service: 2
Alberto Leite
(Translated by Google) good burgers(Original)Bons hambúrgueres
Atmosphere: 4
Food: 5
Service: 4
Teresa Pereira
(Translated by Google) Bad queue management, every time I go there it's a mess ????(Original)Péssima gestão das filas, sempre que lá vou é uma confusão ????
Vitex Lisboa
(Translated by Google) Lost quality raw and burnt burger(Original)Perdeu a qualidade hamburguer cru e queimado
Atmosphere: 5
Food: 5
Service: 5
João Brigantin
(Translated by Google) Terrible, horrible fries with strange flavor "used" oil, unfriendly employees....(Original)Péssimo, batatas fritas horriveis com sabor estranho óleo "usado", empregados nada simpáticos....
I love eating H3, I always order cheese with rice.
That same day, the manager Sandro was very attentive to me, I told him to make sure my burger was well done and without onion due to me being allergic and he paid a lot of attention to my order and made sure it was 100% that everything was fine. They served me with such friendliness and professionalism, without a doubt the best fast food restaurant I've ever eaten at.
Unfortunately, the store environment leaves something to be desired...I witnessed manager Claudia shouting at employees and even at another manager, in this case Sandro. When he was just trying to make sure everything went well and the service was professional, Cláudia was shouting and being quite rude to everyone in the kitchen area, she must have been hoping that no one would hear everything she was saying. she was saying.
Sandro, continue to be the professional that you are and I hope that the manager in question has a better attitude towards those around her.
Atmosphere: 1
Food: 5
Service: 5
We have been here various times and never got disappointed. Today the kitchen team must have had a bad day. Tiepid and tasteless burger Benedict, with a very sad looking poacher egg on top. On a quiet early eve. Very difficult to understand. Real pity after previous +ve experiences. Hope it was a one off...
Atmosphere: 3
Food: 2
Service: 4
This chain has had better days, my burger that I ordered medium rare was well done and looked like it had been cooked for some time, I asked for little rice, the plate was filled with salad, just onion and the service for a slow hour was to be dispatched
Food: 2
Service: 2
Meat of questionable quality was in no condition to be consumed as it left me feeling quite ill.
The potatoes were fried in very saturated oil and had a bad taste.
It is regrettable that they are serving meals under these conditions!
Atmosphere: 2
Food: 1
Service: 2
The service is leaving a lot to be desired not because there is an unfriendly behavior on the part of the employees: the problem is in the service system where more customers are always receiving and orders reaching the point where customers are all on top of each other and coughing into other people's trays.... I leave it to the discretion of other situations.... To improve, don't put your hands in the cans and then put them in the glasses from which you are going to drink.... In any case, this Franchising was immensely successful when it appeared and filled an open gap in fast food... But the method gradually began to be adulterated both in the form of service and even in quantity....
Atmosphere: 1
Food: 4
Service: 3
It was truly a delight to be served by Maria at the takeaway service. Her efficiency and warmth in attending to my needs were exceptional. She not only made the service experience smooth and fast but also added a touch of friendliness that made the whole experience more enjoyable. Great job, Maria!
Atmosphere: 4
Food: 4
Service: 5
I can't help but highlight the incredible service from the employee Vanny, super friendly, very efficient with a good energy that would be wonderful to find in all the employees. I have been served by this employee several times and I have always been grateful for his service, today I was served by another employee and Vanny was next door serving other customers, there really is a huge difference. Today I could not remain indifferent to the service and professionalism of this employee. If he has the same attitude towards colleagues as he does towards customers, you should really be recognized by management.
The burger is good, good meat and they serve it exactly as we asked for. However, I think the service could be better, the counter is far away and it is difficult to hear and the employee is more concerned about "dispatching" rather than providing "personalized" service.
Atmosphere: 3
Food: 4
Service: 3
The food has seen better days. The burger meat is of poor quality. Sauces that are too industrialized and tasteless. Today my son's egg had a piece of plastic in it.
But the most serious thing is that employees have no training on allergens. When I asked if a menu had gluten, neither the cashier nor the kitchen staff could answer. They said to consult a sheet, but they didn't even know how to interpret that, so we stayed the same.
When it comes to the health of a person, particularly a child, this is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger Com Arroz
I am a regular customer of this restaurant and my last time with them, I received some fries from the bottom of the pan, full of oil and soft, unacceptable. The tuga sauce changed, lost flavor, a lot. I certainly won't be eating in your restaurants again anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
(Translated by Google) I haven't been here for a long time and the service has deteriorated a lot. Badly prepared food without the flavor I'm used to, when I received the tray, it didn't even match what I ordered. I don't think I'll be back.(Original)Ja não vinha há muito tempo e o serviço piorou bastante. Comida mal confecionada e sem o sabor a que me habituei, quando recebi o tabuleiro, nem sequer estava de acordo com o que pedi. Julgo que nao vou voltar.
Atmosphere: 4
Food: 2
Service: 2
(Translated by Google) good burgers(Original)Bons hambúrgueres
Atmosphere: 4
Food: 5
Service: 4
(Translated by Google) Bad queue management, every time I go there it's a mess ????(Original)Péssima gestão das filas, sempre que lá vou é uma confusão ????
(Translated by Google) Lost quality raw and burnt burger(Original)Perdeu a qualidade hamburguer cru e queimado
Atmosphere: 5
Food: 5
Service: 5
(Translated by Google) Terrible, horrible fries with strange flavor "used" oil, unfriendly employees....(Original)Péssimo, batatas fritas horriveis com sabor estranho óleo "usado", empregados nada simpáticos....
Loading...