I've been ordering from Sushi at home in Carcavelos for about 2 years and it's always gone well, most of the time. I generally order via the website. Strong points: 1. The service is friendly, the environment is calm and the staff are friendly and competent. 2. It is located in a square and it is always easy to leave your car parked to pick up your order 3. The menu is varied and the combinations have some variation in pieces, which I like. 4. Lately I have been placing my orders through the website, paying with MBAY and picking up at the agreed time. Only during festive times did I have to wait a bit (even with an order). 5. They offer a hot roll when you pick up your order and they have a card that, after 9 orders, offers one for free. 6. I once paid locally when I had already paid online and the next day I received a refund Regarding points to improve: 1. I only had one order where the tuna looked less fresh (I ended up not eating those pieces). 2. The take-away offer (hot roll) could vary. 3. I don't use the APP because it used to give errors (I uninstalled it after 3 or 4 attempts). The site works well enough, but the "reorder" option (repeat a previous order) always gives an error.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sashimi
Sara Tavares
Very slow delivery and not very fresh food
Atmosphere: 3
Food: 3
Service: 2
Rickard
The food is always good, but the delivery time is just so bad compared to all other restaurants.
Atmosphere: 2
Food: 5
Service: 1
Carlota
Very good sushi with different flavors. Fresh fish and fair prices.
Atmosphere: 3
Food: 4
Service: 4
André Almeida
Delivery took much longer than announced and there was no way to get information on how much the delay was. Poor
Food: 3
Service: 1
Sofia Barbosa
On 11/11/23 I placed an order online and paid with my credit card €32.20.My husband went to collect the order at the Carcavelos store and was asked to pay again because the online payment had not been made.The next day I noticed that my credit card was debited and my husband was charged to his account, meaning we paid for the order twice. I contacted the store that same day and so far they have not refunded the double amount paid.
Food: 3
Service: 1
Mike Sousa
Excelent quality and super fresh sushi.
Atmosphere: 5
Food: 5
Service: 5
Natalia Matos
Fish very fresh!! I loved the gift that was sent ❤️ Thank you!
Food: 5
Service: 5
bruno pereira
(Translated by Google) Chef experience at home . Top. The sushi arrived at my house exactly on time. Good job(Original)Experiência de chef em casa . Top. Chegou-me o sushi a casa exactamente na hora prevista. Bom serviço
Food: 5
Eduardo Rodrigues
(Translated by Google) I have no words.(Original)Não tenho palavras.
(Translated by Google) Wonderful ?(Original)Maravilhosa ?
Atmosphere: 5
Food: 5
Service: 5
Ana Marin
3rd time ordering from here cause the sushi's good. Had an issue last time but their conflict resolution was perfect! I really liked it!
Ines Amaral
(Translated by Google) I've ordered several times through the call center and it's always been 5 stars. I usually go to the store closest to me, which is Carcavelos, because they offer a box of 10 hot rolls????From the service, which is great, to the sushi, which is undoubtedly the best I've ever had, I highly recommend it!(Original)Já encomendei várias vezes através do call center e sempre correu 5 estrelas. Normalmente vou levantar à loja mais perto de mim, que é a de Carcavelos, porque eles oferecem uma caixa de 10 hot rolls????Desde o atendimento que é óptimo ao sushi que é sem dúvida o melhor que ja comi, recomendo vivamente!
Rita Guerreiro
(Translated by Google) The worst service I've ever had in a restaurant. I placed an order via the app, and 2 hours later (1 hour late) I called the call center to find out what was going on. They didn't know how to give me any feedback, nobody got in touch with me. I was completely unaware of what was going on and customer service is zero. Afterwards, they sent me an SMS saying that they were sorry for the delay and that they would arrive within 8 minutes. Only not. They arrived just 45 minutes after the SMS! There they appeared after 2 and a half hours, it was almost midnight. The sushi is good, but I have no desire to order from this place because the rest of the service is the worst you can find.(Original)O pior atendimento que já tive em restauração. Fiz um pedido pela app, e passadas 2 horas (1 hora de atraso da hora prevista) liguei para o call center para saber o que se estava a passar. Não me souberam dar nenhum feedback, ninguém entrou em contacto comigo. Fiquei completamente sem saber o que se estava a passar e a assistência ao cliente é zero. Depois, enviaram-me uma SMS a dizer que lamentavam o atraso e que dentro de 8 minutos chegavam. Só que não. Chegaram apenas passados 45 min da SMS ! Lá apareceram passadas 2 horas e meia, já era quase meia noite. O sushi é bom, mas não tenho vontade nenhuma de encomendar neste espaço porque o resto do atendimento é do pior que se pode encontrar.
Ana Rita Rodrigues
(Translated by Google) Bad customer service experience via uber eats app. With a delay of 1h30 compared to the estimated maximum time, without any feedback from the restaurant either to the customer or to the application's helpline. The order ended up being cancelled.(Original)Péssima experiência de serviço ao cliente via app uber eats. Com 1h30 de atraso face ao tempo máximo estimado, sem qualquer feedback por parte do restantaurante quer para o cliente quer para a linha de apoio da aplicação. O pedido acabou por ser cancelado.
I've been ordering from Sushi at home in Carcavelos for about 2 years and it's always gone well, most of the time. I generally order via the website.
Strong points:
1. The service is friendly, the environment is calm and the staff are friendly and competent.
2. It is located in a square and it is always easy to leave your car parked to pick up your order
3. The menu is varied and the combinations have some variation in pieces, which I like.
4. Lately I have been placing my orders through the website, paying with MBAY and picking up at the agreed time. Only during festive times did I have to wait a bit (even with an order).
5. They offer a hot roll when you pick up your order and they have a card that, after 9 orders, offers one for free.
6. I once paid locally when I had already paid online and the next day I received a refund
Regarding points to improve:
1. I only had one order where the tuna looked less fresh (I ended up not eating those pieces).
2. The take-away offer (hot roll) could vary.
3. I don't use the APP because it used to give errors (I uninstalled it after 3 or 4 attempts). The site works well enough, but the "reorder" option (repeat a previous order) always gives an error.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sashimi
Very slow delivery and not very fresh food
Atmosphere: 3
Food: 3
Service: 2
The food is always good, but the delivery time is just so bad compared to all other restaurants.
Atmosphere: 2
Food: 5
Service: 1
Very good sushi with different flavors. Fresh fish and fair prices.
Atmosphere: 3
Food: 4
Service: 4
Delivery took much longer than announced and there was no way to get information on how much the delay was. Poor
Food: 3
Service: 1
On 11/11/23 I placed an order online and paid with my credit card €32.20.My husband went to collect the order at the Carcavelos store and was asked to pay again because the online payment had not been made.The next day I noticed that my credit card was debited and my husband was charged to his account, meaning we paid for the order twice. I contacted the store that same day and so far they have not refunded the double amount paid.
Food: 3
Service: 1
Excelent quality and super fresh sushi.
Atmosphere: 5
Food: 5
Service: 5
Fish very fresh!! I loved the gift that was sent ❤️ Thank you!
Food: 5
Service: 5
(Translated by Google) Chef experience at home . Top. The sushi arrived at my house exactly on time. Good job(Original)Experiência de chef em casa . Top. Chegou-me o sushi a casa exactamente na hora prevista. Bom serviço
Food: 5
(Translated by Google) I have no words.(Original)Não tenho palavras.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
(Translated by Google) Wonderful ?(Original)Maravilhosa ?
Atmosphere: 5
Food: 5
Service: 5
3rd time ordering from here cause the sushi's good. Had an issue last time but their conflict resolution was perfect! I really liked it!
(Translated by Google) I've ordered several times through the call center and it's always been 5 stars. I usually go to the store closest to me, which is Carcavelos, because they offer a box of 10 hot rolls????From the service, which is great, to the sushi, which is undoubtedly the best I've ever had, I highly recommend it!(Original)Já encomendei várias vezes através do call center e sempre correu 5 estrelas. Normalmente vou levantar à loja mais perto de mim, que é a de Carcavelos, porque eles oferecem uma caixa de 10 hot rolls????Desde o atendimento que é óptimo ao sushi que é sem dúvida o melhor que ja comi, recomendo vivamente!
(Translated by Google) The worst service I've ever had in a restaurant. I placed an order via the app, and 2 hours later (1 hour late) I called the call center to find out what was going on. They didn't know how to give me any feedback, nobody got in touch with me. I was completely unaware of what was going on and customer service is zero. Afterwards, they sent me an SMS saying that they were sorry for the delay and that they would arrive within 8 minutes. Only not. They arrived just 45 minutes after the SMS! There they appeared after 2 and a half hours, it was almost midnight. The sushi is good, but I have no desire to order from this place because the rest of the service is the worst you can find.(Original)O pior atendimento que já tive em restauração. Fiz um pedido pela app, e passadas 2 horas (1 hora de atraso da hora prevista) liguei para o call center para saber o que se estava a passar. Não me souberam dar nenhum feedback, ninguém entrou em contacto comigo. Fiquei completamente sem saber o que se estava a passar e a assistência ao cliente é zero. Depois, enviaram-me uma SMS a dizer que lamentavam o atraso e que dentro de 8 minutos chegavam. Só que não. Chegaram apenas passados 45 min da SMS ! Lá apareceram passadas 2 horas e meia, já era quase meia noite. O sushi é bom, mas não tenho vontade nenhuma de encomendar neste espaço porque o resto do atendimento é do pior que se pode encontrar.
(Translated by Google) Bad customer service experience via uber eats app. With a delay of 1h30 compared to the estimated maximum time, without any feedback from the restaurant either to the customer or to the application's helpline. The order ended up being cancelled.(Original)Péssima experiência de serviço ao cliente via app uber eats. Com 1h30 de atraso face ao tempo máximo estimado, sem qualquer feedback por parte do restantaurante quer para o cliente quer para a linha de apoio da aplicação. O pedido acabou por ser cancelado.
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