PANS & COMPANY

The take away order, through Glovo, was incomplete. Without the extra mayonnaise, honest mistake, but also without the juice, which is just an integral part of the menu. And in these situations there is no refund.

Food: 3

Service: 1

On December 28, 2023, around 11:15 pm, I witnessed a surreal scene in your restaurant at Alma Shopping, around 11:15 pm.I was sitting at a table and the employees were outside the counter when suddenly an employee ran towards the counter, JUMPING OVER it to enter the restaurant (a thin boy with an earring in his ear, he had no identification) !!His attitude showed that it was certainly not the first time he had done it!I didn't react for a few minutes, in disbelief at the situation, when I decided to look for the restaurant's phone number to speak to the management.I called, one of the employees answered saying he was the manager and I went to meet him at the counter (a stronger guy with a short beard who was also unidentified).This employee was outside the counter next to the other and saw everything that happened.I told him about my indignation with what happened and I was even more indignant because after all, if I was talking to the restaurant manager, it means that the employee who jumped over the counter knew that the manager was watching him and still felt uncomfortable. feel free to have such an attitude...Deplorable, lack of respect, lack of understanding and above all a HUGE lack of hygiene and professional ethics.Fortunately, I'm not a customer of this restaurant and quite honestly I never will be because from what I saw, the employee's choice was as wrong as the manager's choice was.In short, unacceptable!!

Atmosphere: 1

Service: 1

On 09/21/2023 I went to Alma Shopping, in Coimbra, on the 0th floor to drink a coffee at your facilities at around 10:20 pm, when I arrived at the counter I noticed that the employee had a clean coffee machine and coffee handles in the washbasin. I asked if I could get a coffee, where the employee showed little satisfaction and said yes in an arrogant way. Then she served me the coffee and, with a sudden gesture, placed it on the counter, where it was visible that the coffee was barely brewed, I asked if they had water from the stones, where once again the employee spoke in a tense manner and replied that they didn't. Given the situation, I didn't drink the coffee and decided to leave the counter because of the terrible service and moved. me to another place to have coffee. The employee's reaction was to start shouting and shouting for the security guards, where I was chased by the security guards to the third floor, where I went to have coffee. When I was having coffee, two security guards appeared and questioned me in order to clarify the matter. happened. After a short time the employee appears and approached me with hysteria and tears, a surreal scenario was created there. Then your employee from the cafeteria on the third floor appears saying out loud that from this moment on she would be on your list black.Conclusion, it was a very bad experience...I may not frequent your establishments anymore due to what happened.Surreal...

Service: 1

(Translated by Google) Disgraceful sandwiches.The service was friendly, however the sandwiches left a lot to be desired.I've eaten the tuna paste baguette twice in the Algarve and I was extremely well served.This time we ordered the tuna paste baguette and the chicken supreme, our mistake for not having opened the Sandwiches at the time, but only after the concert.The tuna sandwich… terrible, there was almost no pasta inside, a waste of money.As for the chicken supreme, I think the photo says it all. Very light on ingredients, and the amount of cheddar cheese is clearly a comedy.(Original)Sandes vergonhosas.O atendimento foi simpático, no entanto as Sandes deixaram muito a desejar.Já comi por 2 vezes a baguete de pasta atum no Algarve e fui extremamente bem servida.Desta vez pedimos a baguete de pasta de atum e a supremo de frango, erro nosso de não termos aberto as Sandes na hora, mas sim apenas já no concerto.A Sandes de atum… péssimo, quase não tinha pasta lá dentro, um desperdício de dinheiro.Quanto à supremo de frango, penso que a fotografia diz tudo. Muito fraca nos ingredientes, e a quantidade de queijo cheddar é claramente uma comédia.

(Translated by Google) Very tasty food. Usually the staff at the counter are very friendly, but I've also had a very rude employee - hence the 4 stars.(Original)Comida muito saborosa. Normalmente os funcionários ao balcão são muito simpáticos, mas também já apanhei uma funcionária bastante rude - daí as 4 estrelas.

(Translated by Google) The sandwich was just the right size, nothing special, but the salad came with rotten lettuce, it wasn't fit to eat, it's not the first time I've ordered the salad and it comes in terrible conditions, I won't order it again, and very sad because It's one of the few places that have vegan food.(Original)A sanduíche vinha a medida nada de especial, porém a salada vinha com alfaces podres, não tinha condições para se come, já não é a primeira vez que peço a salada e vem com péssimas condições, já não voltearei a pedir, e muito triste pq são dos poucos lugares que se tem comida vegan

(Translated by Google) Ridiculous how many times I ordered from this place and mentioned allergies and they never took them into account.(Original)Ridículo as vezes que pedi neste local e referi as alergias e nunca levaram em conta as mesmas.

Many vegan alternatives !

(Translated by Google) Wide variety of sandwiches. Quality and tasty products. Reasonable prices.(Original)Grande variedade de sandes. Produtos com qualidade e saborosos. Preços razoáveis.

(Translated by Google) The kitchen is very slow and they still get orders wrong(Original)Muito lento a cozinha e ainda erram pedidos

(Translated by Google) Good fast food options(Original)Boas opções de comida rápida

(Translated by Google) Shameful a cola 2.5 € who do people think they are? If it's to steal, go to the street. Shame on you. With me no one else goes to this space.(Original)Vergonhoso uma cola 2.5 € quem é que está gente pensa que é? Se é para roubar vão para a rua. Tenham vergonha. Comigo ninguém mais vai a este espaço.

(Translated by Google) Poor quality and dry breadOn order for mozzarella and pesto.They should do better.(Original)Pão de fraca qualidade e secoNo pedido de mozzarella e pesto.Deveriam fazer melhor.

(Translated by Google) - a cold "hot chocolate"- a hot chocolate that had more milk than a ucal- too expensive for the bad service(Original)- um "chocolate quente" frio- um chocolate quente que tinha mais leite do que uma ucal- muito caro para o péssimo serviço

(Translated by Google) Hot chocolate served almost cold, expensive for what I was presented with(Original)Chocolate quente servido quase frio, caro para o que me foi apresentado