I’ve been ordering from Home Sweet Sushi for ~5years now and really love it. I’ve seen so many restaurants come and go, but they’ve evolved without changing too much at once. I’ve always felt they are that “safe bet” restaurant that I can count on.
Atmosphere: 5
Food: 5
Service: 5
Graziela Almeida
Perfect....made with extreme care, standardized piece size, excellent quality, fresh and super tasty products. Congratulations on the excellent quality, packaging, storage and production and delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Lovers
Melissa Rego
2 days ago I placed an order for €80 and one of the things I bought was a salmon and philadelphia temaki that my brother ate and about 1 hour later he started to feel sick and vomited and had diarrhea. He spent the whole night vomiting!! And the consistency of the temaki wasn't good. So yesterday my father went to the store to make a complaint and ask for a refund and they said that the manager wasn't there and they would get in touch later!! Today they called and INFORMED THAT THEY COULD GIVE A 5€ VOUCHER ON THE NEXT PURCHASE!!Obviously we don't intend to go back there!!
Food: 1
Service: 1
Marta Portugal
The quality and supply of sushi is pleasant.It's usually our choice for home delivery.Regarding the execution and delivery service, this could be faster.We had to wait 1h30 for the delivery to be made, even within the stipulated time.It is often not an option, for this reason.The same happens in takeaway, the production time is always long.
Vegetarian options: Vegetarian menus and items
Kid-friendliness: It has a kids menu
Food: 4
Service: 3
Tiago M.
Absolutely disgusting restaurant. Rotten smelling fish and a horrible attitude towards the customer when pointing this out.
Atmosphere: 1
Food: 1
Service: 1
Margarida Almeida
Terrible customer service.
Pedro Marques
(Translated by Google) Too expensive for the amount, poorly packaged(Original)Muito caro para a quantidade, mal embalado
CarlaSofia
(Translated by Google) I have been a customer for years and today with an order not delivered by bolt, I decided to call and ask for help in resolving the problem, as HSS receives money from Bolt, Uber and Glovo, to work with couriers. What is my astonishment when they tell me from HSS that it is not their responsibility to deliver or not to deliver orders, as they only make the food and when it is in the courier it is no longer with them. I can even accept that we have shared responsibilities here between them and the courier company, but from the moment they are partners, it is also on their side to try to help when there are failures like this! It's not just receiving money from the delivery platform and spraying it on customers. The person in charge with whom I spoke was polite but notably "spraying" for satisfaction and fulfillment of the objective of pleasing the customer, as the recurring phrase was "because, it's in your right, because it's in your right" when I spoke of complaining ! In my view, anyone in customer service selling services cannot have such a passive attitude and such a "spraying for you, I'm just getting my money at the end of the month" as was the case. It's sad! Many cases are already known and don't forget that they are quickly exchanged for services that treat regular customers and everyone else better. As for Bolt, the service each time leaves more to be desired, as more and more deliveries are made, perhaps at the home of friends or relatives of the couriers, because at the home of those who pay, no!(Original)Sou cliente ha anos e hoje com um pedido nao entregue pela bolt, resolvi ligar e pedir ajuda na resolução do problema, pois o HSS recebe dinheiro da Bolt, Uber e Glovo, para trabalhar junto com estafetas. Qual nao é o meu espanto quando me dizem do HSS que nao é da responsabilidade deles a entrega ou nao entrega dos pedidos, pois so fazem a comida e quando esta no estafeta ja nao é com eles. Ate posso aceitar que temos aqui responsabilidades partilhadas entre eles e a empresa de estafetas, mas a partir do momento que sao parceiros, também está do lado deles tentarem ajudar quando há falhas destas! Nao é so receber o dinheiro da plataforma de entregas e borrifar assim nos clientes. A pessoa responsável com quem falei foi educado mas notavelmente "a borrifar" para a satisfacao e cumprimento do objectivo de agradar ao cliente, pois a frase recorrente era " pois, esta no seu direito, pois esta no seu direito" quando eu falava em reclamar! A meu ver quem está no atendimento ao publico a vender serviços nao pode ter uma postura tão passiva e tao " a borrifar para ti, so ca tou para receber o meu dinheirono fim do mês" como foi o caso. É triste! Muitos casos ja sao conhecidos e nao esqueçam que rapidamente sao trocados por serviços que tratem melhor os clientes que ja sao habituais, e todos os outros. Quanto a Bolt, o serviço cada cez deixa mais a desejar, pois cada vez mais se vê entregas feitas se calhar em casa de amigos ou familiares dos estafetas, porque na casa de quem paga, não!
Carina S
(Translated by Google) Very good quality sushi, excellent compliance with schedules and often even deliver earlier than expected. Highly recommend. From 0 to 10 a 1000.(Original)Sushi de muito boa qualidade, cumprimento dos horários excelente e muitas vezes até entregam mais cedo do que esperado. Recomendo bastante. De 0 a 10 um 1000.
(Translated by Google) I ordered a set from this establishment for the first time on 11/12/2022 and I can tell you that I will never risk eating poor quality sushi again, where the fish is anything but fresh! That said, minutes after eating the food I was very ill, however I thought I had fallen ill, but no, it was really food poisoning! So, I went to the hospital the next day with unbearable symptoms, where they confirmed the source of my problem: raw fish that was spoiled/not very fresh. Attention: there were two other people who ate the same thing and they didn't get that way, just a little unwell, the organisms are different and there are those who are more resistant. Another explanation could be that the establishment mixed fresh fish with older fish and accidentally gave me the oldest one.In conclusion, I called there today, 11/14/2022 to explain the situation so it doesn't happen to anyone else, but they didn't seem worried at all! Even so, my part is done, all that remains is to ask for a complaints book (which I will do when I go through the establishment, presenting the doctor's report and photos of the salmon) and advise you to opt for another option.(Original)Encomendei um conjunto deste estabelecimento pela primeira vez no dia 12/11/2022 e posso vos dizer que nunca mais arriscarei comer sushis de má qualidade, em que o peixe é tudo menos fresco! Posto isto, minutos após a ingestão da comida fiquei muito mal disposta, no entanto pensei que tivesse caído mal, mas não, era mesmo uma intoxicação alimentar! Assim, dirigi me ao hospital no dia seguinte com sintomas não suportáveis, onde me confirmaram a origem do meu problema: peixe cru estragado/ pouco fresco. Atenção: houve mais duas pessoas que comeram a mesma coisa e não ficaram assim, apenas um pouco indispostos,os organismos são diferentes e há quem seja mais resistente. Outra explicação pode ser que o estabelecimento misturou peixe fresco com peixe mais antigo e, acidentalmente, calhar me a mim o mais antigo.Concluindo, liguei para lá hoje, dia 14/11/2022 a explicar a situação para não acontecer com mais ninguém, mas não pareceram nada preocupados! Mesmo assim, a minha parte está feita, faltando apenas pedir um livro de reclamações (coisa que irei fazer quando passar pelo estabelecimento, apresentado o relatório do médico e fotografias do salmão) e aconcelhar-vos a optarem por outra opção.
Lurdes Barbosa
(Translated by Google) I ordered yesterday for the 1st time and I was satisfied. Good sushi as expected.The hot parts arrived with good temperature. And all the pieces very well packed and beautiful in sight ????.Fast delivery!I thought it was just a little pricey for the amount ordered.(Original)Encomendei ontem pela 1a vez e fiquei satisfeita. Sushi bom dentro do expectável.As peças quentes chegaram com boa temperatura. E todas as peças muito bem acondicionadas e bonitas à vista ????.Entrega rápida!Achei apenas um pouco caro para a quantidade pedida.
Pedro Claro
Very good. The €7.50 take away boxes are really worth it.
Weird, fatty pieces of sashimi. It's a shame.
Atmosphere: 1
Food: 2
I’ve been ordering from Home Sweet Sushi for ~5years now and really love it. I’ve seen so many restaurants come and go, but they’ve evolved without changing too much at once. I’ve always felt they are that “safe bet” restaurant that I can count on.
Atmosphere: 5
Food: 5
Service: 5
Perfect....made with extreme care, standardized piece size, excellent quality, fresh and super tasty products. Congratulations on the excellent quality, packaging, storage and production and delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Lovers
2 days ago I placed an order for €80 and one of the things I bought was a salmon and philadelphia temaki that my brother ate and about 1 hour later he started to feel sick and vomited and had diarrhea. He spent the whole night vomiting!! And the consistency of the temaki wasn't good. So yesterday my father went to the store to make a complaint and ask for a refund and they said that the manager wasn't there and they would get in touch later!! Today they called and INFORMED THAT THEY COULD GIVE A 5€ VOUCHER ON THE NEXT PURCHASE!!Obviously we don't intend to go back there!!
Food: 1
Service: 1
The quality and supply of sushi is pleasant.It's usually our choice for home delivery.Regarding the execution and delivery service, this could be faster.We had to wait 1h30 for the delivery to be made, even within the stipulated time.It is often not an option, for this reason.The same happens in takeaway, the production time is always long.
Vegetarian options: Vegetarian menus and items
Kid-friendliness: It has a kids menu
Food: 4
Service: 3
Absolutely disgusting restaurant. Rotten smelling fish and a horrible attitude towards the customer when pointing this out.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service.
(Translated by Google) Too expensive for the amount, poorly packaged(Original)Muito caro para a quantidade, mal embalado
(Translated by Google) I have been a customer for years and today with an order not delivered by bolt, I decided to call and ask for help in resolving the problem, as HSS receives money from Bolt, Uber and Glovo, to work with couriers. What is my astonishment when they tell me from HSS that it is not their responsibility to deliver or not to deliver orders, as they only make the food and when it is in the courier it is no longer with them. I can even accept that we have shared responsibilities here between them and the courier company, but from the moment they are partners, it is also on their side to try to help when there are failures like this! It's not just receiving money from the delivery platform and spraying it on customers. The person in charge with whom I spoke was polite but notably "spraying" for satisfaction and fulfillment of the objective of pleasing the customer, as the recurring phrase was "because, it's in your right, because it's in your right" when I spoke of complaining ! In my view, anyone in customer service selling services cannot have such a passive attitude and such a "spraying for you, I'm just getting my money at the end of the month" as was the case. It's sad! Many cases are already known and don't forget that they are quickly exchanged for services that treat regular customers and everyone else better. As for Bolt, the service each time leaves more to be desired, as more and more deliveries are made, perhaps at the home of friends or relatives of the couriers, because at the home of those who pay, no!(Original)Sou cliente ha anos e hoje com um pedido nao entregue pela bolt, resolvi ligar e pedir ajuda na resolução do problema, pois o HSS recebe dinheiro da Bolt, Uber e Glovo, para trabalhar junto com estafetas. Qual nao é o meu espanto quando me dizem do HSS que nao é da responsabilidade deles a entrega ou nao entrega dos pedidos, pois so fazem a comida e quando esta no estafeta ja nao é com eles. Ate posso aceitar que temos aqui responsabilidades partilhadas entre eles e a empresa de estafetas, mas a partir do momento que sao parceiros, também está do lado deles tentarem ajudar quando há falhas destas! Nao é so receber o dinheiro da plataforma de entregas e borrifar assim nos clientes. A pessoa responsável com quem falei foi educado mas notavelmente "a borrifar" para a satisfacao e cumprimento do objectivo de agradar ao cliente, pois a frase recorrente era " pois, esta no seu direito, pois esta no seu direito" quando eu falava em reclamar! A meu ver quem está no atendimento ao publico a vender serviços nao pode ter uma postura tão passiva e tao " a borrifar para ti, so ca tou para receber o meu dinheirono fim do mês" como foi o caso. É triste! Muitos casos ja sao conhecidos e nao esqueçam que rapidamente sao trocados por serviços que tratem melhor os clientes que ja sao habituais, e todos os outros. Quanto a Bolt, o serviço cada cez deixa mais a desejar, pois cada vez mais se vê entregas feitas se calhar em casa de amigos ou familiares dos estafetas, porque na casa de quem paga, não!
(Translated by Google) Very good quality sushi, excellent compliance with schedules and often even deliver earlier than expected. Highly recommend. From 0 to 10 a 1000.(Original)Sushi de muito boa qualidade, cumprimento dos horários excelente e muitas vezes até entregam mais cedo do que esperado. Recomendo bastante. De 0 a 10 um 1000.
Restaurantji Recommends
(Translated by Google) I ordered a set from this establishment for the first time on 11/12/2022 and I can tell you that I will never risk eating poor quality sushi again, where the fish is anything but fresh! That said, minutes after eating the food I was very ill, however I thought I had fallen ill, but no, it was really food poisoning! So, I went to the hospital the next day with unbearable symptoms, where they confirmed the source of my problem: raw fish that was spoiled/not very fresh. Attention: there were two other people who ate the same thing and they didn't get that way, just a little unwell, the organisms are different and there are those who are more resistant. Another explanation could be that the establishment mixed fresh fish with older fish and accidentally gave me the oldest one.In conclusion, I called there today, 11/14/2022 to explain the situation so it doesn't happen to anyone else, but they didn't seem worried at all! Even so, my part is done, all that remains is to ask for a complaints book (which I will do when I go through the establishment, presenting the doctor's report and photos of the salmon) and advise you to opt for another option.(Original)Encomendei um conjunto deste estabelecimento pela primeira vez no dia 12/11/2022 e posso vos dizer que nunca mais arriscarei comer sushis de má qualidade, em que o peixe é tudo menos fresco! Posto isto, minutos após a ingestão da comida fiquei muito mal disposta, no entanto pensei que tivesse caído mal, mas não, era mesmo uma intoxicação alimentar! Assim, dirigi me ao hospital no dia seguinte com sintomas não suportáveis, onde me confirmaram a origem do meu problema: peixe cru estragado/ pouco fresco. Atenção: houve mais duas pessoas que comeram a mesma coisa e não ficaram assim, apenas um pouco indispostos,os organismos são diferentes e há quem seja mais resistente. Outra explicação pode ser que o estabelecimento misturou peixe fresco com peixe mais antigo e, acidentalmente, calhar me a mim o mais antigo.Concluindo, liguei para lá hoje, dia 14/11/2022 a explicar a situação para não acontecer com mais ninguém, mas não pareceram nada preocupados! Mesmo assim, a minha parte está feita, faltando apenas pedir um livro de reclamações (coisa que irei fazer quando passar pelo estabelecimento, apresentado o relatório do médico e fotografias do salmão) e aconcelhar-vos a optarem por outra opção.
(Translated by Google) I ordered yesterday for the 1st time and I was satisfied. Good sushi as expected.The hot parts arrived with good temperature. And all the pieces very well packed and beautiful in sight ????.Fast delivery!I thought it was just a little pricey for the amount ordered.(Original)Encomendei ontem pela 1a vez e fiquei satisfeita. Sushi bom dentro do expectável.As peças quentes chegaram com boa temperatura. E todas as peças muito bem acondicionadas e bonitas à vista ????.Entrega rápida!Achei apenas um pouco caro para a quantidade pedida.
Very good. The €7.50 take away boxes are really worth it.
Good sushi
It was good
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