Pizza Hut in Leiria

“Pizzas were nice. Not the cheapest meal but good taste and quality was good. Service wasn’t the fastest but considering our excellent waiter, Carlos, was the only one actually working at front of house, it was good. No idea why the other three or four staff were just literally standing around doing absolutely nothing. I kid you not, what is the point of having staff if they do nothing… one rearranged some menus for 30 seconds then went back to standing there doing nothing. It was a joke. Carlos was doing everything, from seating to serving food, taking orders and payments, for several tables. Not one of the other lazy staff moved a muscle.“

“Every day I bring my son to eat the kids box menu here, I only have one question, I know it's the instructions that the employees receive, but it seems absurd to me that one cannot choose the pizza as a rule, it's the cheeseham one, there are children who They don't like it, because they don't give the option to choose. I mean, if the child doesn't like it, they should be more accessible so he can choose, and that's why I have had some differences with some employees, and they have spoken with the restaurant managers, they said. "NO" how much is a client who leaves 1000 euros for years worth if the exception to the rules is not worth it? Is that your concept of customer service? In general I have no complaints because there are a couple of employees who are excellent customer service elements of this restaurant.“