Portugália

I visited Portugália at Oeiras Parque. I have been a customer for many years and I have to say, I have noticed a decrease in quality. Pay attention because today's competition is much greater than it was 20 years ago.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Bitoque Novilho

Always bad service for dilvery..not bad? very very very bad?

Atmosphere: 1

Food: 1

Service: 1

Waiting too long, almost 30 minutes. orders go ahead of older ones! When asking for justifications, they still want to make us think that we are the ones to blame!! One of the worst Portugálias ever visited.

Atmosphere: 2

Food: 3

Service: 1

Food very well prepared, attentive and friendly staff. The main reason for doing this review is to highlight employee 16061 (according to my receipt) who I didn't have the opportunity to ask the name of due to the huge confusion that occurred prior to our orders, yesterday on 23-09-2023, due to a client who had a terrible attitude! This employee who seemed to me to be the supervisor of the team that day and, while providing training at the same time, managed to articulate and have the necessary calm and set an example for his teammates who were undergoing training, on how to deal with a client who was completely lacking. of notion. There was a huge group that placed an order, which caused delays and the queue to get longer and longer, but everyone in the queue except for this customer who was the first to be served after the group and who was the only one who didn't have sensitivity of understanding what he was saying, created such discomfort, which was sad to see and hear. The employee calmly explained to this lady that he could only continue with the remaining requests when the group was fully attended to, which you can understand, because this way all the hot dishes came out at once, and then served the remaining orders, especially because in the kitchen, my dear people work with human beings and not machines. Anyway, this review is essentially for this employee and my congratulations for example of calm, rigor and professionalism!Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Franchise restaurant but their food is excellent everytime.The price is okay.

Atmosphere: 4

Food: 4

Service: 4

The food is good but its expensive and the restaurant presents small portions of steak. For the price you pay, you can get quality food and bigger portions of steak in other restaurants.

Food very well prepared, attentive and friendly staff. The main reason for doing this review is to highlight employee 16061 (according to my receipt) who I didn't have the opportunity to ask the name of due to the huge confusion that occurred prior to our orders, yesterday on 23-09-2023, due to a client who had a terrible attitude! This employee who seemed to me to be the supervisor of the team that day and, while providing training at the same time, managed to articulate and have the necessary calm and set an example for his teammates who were undergoing training, on how to deal with a client who was completely lacking. of notion. There was a huge group that placed an order, which caused delays and the queue to get longer and longer, but everyone in the queue except for this customer who was the first to be served after the group and who was the only one who didn't have sensitivity of understanding what he was saying, created such discomfort, which was sad to see and hear. The employee calmly explained to this lady that he could only continue with the remaining requests when the group was fully attended to, which you can understand, because this way all the hot dishes came out at once, and then served the remaining orders, especially because in the kitchen, my dear people work with human beings and not machines. Anyway, this review is essentially for this employee and my congratulations for example of calm, rigor and professionalism!Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Here I got a good steak, bigger than the egg, tender and tasty ?. Isaltino rock's. A lot of people in the restaurant industry...

Atmosphere: 3

Food: 5

Service: 4

Seriously, going to Portugalia is getting worse and worse, total disorganization, not to mention the lack of education, especially from the management, who must think they are better than others, I don't even care about how they talk like people... it's a shame to see this, but so I won't come

Food: 4

Service: 1

The star given refers to the food being poor. The service is somewhere between rude and aggressive. Portugalia managers, you should start using your facility... the way I was treated is

Atmosphere: 1

Food: 1

Service: 1

After waiting in line for 5 minutes to order two pieces of beef, I went to the restaurant terrace where I waited 24 minutes for my order. When complaining about the waiting time, I discovered that they didn't even process the order and it was forgotten. I again had to wait 7 minutes for the bits. I don't recommend it, very bad management

Atmosphere: 3

Food: 3

Service: 1

Disappointed with the sauce, it had no taste, compared to the sauce in the relent, it leaves a lot to be desired.

I would normally give 4* for food and 5* for service. This time the empty steak was inedible and I didn't like the way they responded to my request for extra sauce. The atmosphere in shopping centers always leaves a lot to be desired.

Atmosphere: 3

Food: 3

Service: 4

I just left the restaurant! However, they served my table and when I started eating, a cockroach appeared on the table and started climbing the walls.. that's

Atmosphere: 1

Food: 1

Service: 1

Bad service. I had to wait 25 minutes before going to complain that my dish never came back. I had been on my way out of the kitchen for over 10 minutes and no one had handed it to me. I noticed that the employees teased each other and didn't pay attention to the dishes to be delivered. As the steak was already cold, they had to make another one. More waiting time. The worst Portugalia I've ever eaten and I won't be back.