Incanto
R. Dr. António Carlos Ferreira Soares 21
256037319
Recent Reviews
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Pretty good meat and grilled octopus
Hello! I ordered the octopus and prawn sautéed with fries and salad (€18): delicious and generous in quantity. The apple crumble (5€) was also divine ?
Beautiful/light space and friendly staff! The only “snag” is that it could be considered with prices a little above average, but it was worth it. I recommend it ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crumble de Maçã E Frutos Vermelhos Com Gelado
I chose this restaurant to celebrate an event, and at a good time I did so. Cozy atmosphere, personalized service, well-prepared food and a divine dessert to finish. The meatloaf melted in your mouth and the cream dessert melted with extreme sweetness. We loved dinner and will happily return to this place where we are treated like family.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Natas do Céu, Posta Laminada Na Brasa
Very unpleasant.
I had to make a huge effort to find out the price of the dishes - something that should be absolutely basic and easily accessible in any business, especially when in this situation the Incanto restaurant asked our group to order the dishes days before we even arrived. to the restaurant.
In fact, they easily provided my friend, who marked the table, with high-quality images with the names of the dishes and their descriptions, but these all came without prices (they must have run out of digital ink).
It seems that for the Incanto restaurant it is perfectly normal, acceptable and even more sensible to choose a product without knowing its cost than to order it and know. After trying to find out the price of the menu through their social networks, where there is no shortage of beautiful photos, I tried to talk to them on Facebook (the conversation can be seen in the attachments). Having failed to obtain the information this way, I tried the number suggested to me. The experience that followed was even worse. I explained to the girl who served me that it is mandatory by law for the menu to include prices and I reinforced that it would be even more critical in a situation where we are asked to choose in advance, with no chance of asking any employee on the spot. To this statement she asked me “So what item do you want to know the price of?” to which I, logically, respond: “Of all.”.
She responds with an irritating “I don’t understand.”
To which I explained “I would like to see a list, the same as the one you provided to my friend, but which indicates the price of the items. Only then can I make a conscious choice. Just because some people don't mind spending their money more unconsciously doesn't mean I have to do it too. Instead of telling me item by item via phone call, wouldn’t it be easier to send a photo of the menu via Whatsapp or email?”
Her: “Ah, we don’t have high-quality pdfs of prices.”
Is it necessary to say that I and any rational being don't want to know this?
(…)
The employee continued to complicate things for a few minutes, probably until she realized that I'm not stupid and that I have a clue, finally giving up on trying to extort a few euros from me (by chance of my uninformed choice) and said that she could send the menu with prices, not to me but for my friend
Later, the “social media manager” also sent it to me.
It's a shame, because the restaurant has excellent reviews and so I believe the food is good, but with this treatment and philosophy they lost a potential customer today as I'm not going to join my friends for dinner. I refuse to contribute to people who exchange their humanity for the unbridled search for profit.
Service: 1
friendly and good food.
Atmosphere: 5
Food: 5
Service: 5
Fabulous site. Nice atmosphere, good treatment, excellent food. HIGHLY recommended.
Atmosphere: 5
Food: 5
Service: 5
Top place.Top service.Secure choice if you are in Santa Maria.Very polite service.
Atmosphere: 5
Food: 5
Service: 5
Cozy little restaurant with good ambience.Excellent value lunch menus.
Atmosphere: 4
Food: 4
Service: 4
Delicious dishes, very well prepared.Very friendly team and always concerned to make sure everything was ok.Very pleasant space and environment.I just found it a little expensive.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bochechas de Porco Em Cama de Farrapo Velho de Alheira, Entradas
Very welcoming restaurant. Well prepared food. Excellent quality/price ratio. Friendly staff. I recommend.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We traveled from Vila Nova de Gaia (after trying to contact the restaurant without success), with the intention of having lunch on the terrace, as we were accompanied by our dog. As soon as we arrived, we saw that the tables and chairs on the terrace were stacked, we asked if there was the possibility of unstacking a table, the answer was that for just 2 people, it would not be worth the work of setting up the terrace. Incomprehensible, terrible management.
Atmosphere: 1
Food: 1
Service: 1
Mixed beef grill (on the board) sensational, very tasty, an incredible taste for those who enjoy rare beef, extremely good. Great service, everything good. I will definitely come back
The name itself says it... A true enchantment.For those looking for good food, a family atmosphere. And the price is very affordable. I will come back another time without a shadow of a doubt.
Atmosphere: 5
Food: 5
Service: 5
Great price, service and food. I RECOMMEND!
Atmosphere: 5
Food: 5
Service: 5
Wonderful dinner, exquisite service and food, they fixed us up the day after the Perlim disaster.
Atmosphere: 5
Food: 5
Service: 5
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