Zé Dos Frangos - Prato do dia (Zé Dos Frangos - Vila Real)
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The chicken is delicious and the service fast. The many stray cats that roam around the tables are certainly very cute but they made us a little sad.
Terrible service, a table reserved for us, other customers sat in our place and the restaurant service didn't even come to our defense, they let the other customers do anything. No organization of the restaurant for customers who wait and no culture for customers who impose themselves in front of others.
I will never come back
Atmosphere: 1
Service: 1
On the 9th of August I was at this restaurant and was treated very badly. The boss reserved a table for 9 people and suddenly other people sat at the table. I went to complain to the boss and he didn't show up right away, this is not normal and gets me into trouble. For me, they are people who have no training in the restaurant industry, so I don't recommend anyone
Service: 1
Terrible service... Concert night in the city, one could even understand delays in the restaurant service but we waited 2 hours for them to serve us with our order! Meanwhile, the people who arrived after us were served and left while we waited for our order (we ordered a dose of mixed meat and a dose of octopus à lagareiro). It should be noted that, in addition, they delivered the drinks to my friends and I had to ask for them again as I wasn't even served!
When we tried to ask about the status of our order, we were ignored twice by two of the employees, one of us having to get up and only then get an answer, to which we were told that he would be leaving and that the problem was the mixed meat that We had ordered it because it was the most requested dish...
After 10 minutes we tried to ask again as we had already been told that he would be leaving but never left again.
After waiting 2 hours our order arrived, however it was cold and the only thing hot were the fries..
The boss himself realized the situation and was not even able to apologize for what had happened and at the time of payment he called the employee to do so.
Horrible service, I don't recommend it.
Atmosphere: 1
Food: 1
Service: 1
After yesterday's bad service, I don't think I want to go back to this restaurant. With two children, one aged 8 and one aged 2, I waited an hour and forty until we got up and left. We didn't have dinner, people who arrived after us passed ahead and they didn't even show any respect for the children. Very bad... Rethinking work methods would be good... :(
Terrible service, 1h45m waiting. I had a reservation and still no dinner. Horrible service with no explanation to give. No seats available for children.
Atmosphere: 4
Food: 1
Service: 1
A lot of waiting time. There is no information about the delay in orders.
Atmosphere: 4
Food: 1
Service: 1
Long waiting time, service is not the best. The worst restaurant in Vila
Atmosphere: 1
Food: 1
Service: 1
Excessive waiting time. Staff with little customer service training. After waiting for two hours, they didn't give any explanation. We had to leave. I have never seen such bad service.
Atmosphere: 2
Food: 1
Service: 1
Bad service, long waiting time, 2 hours waiting for food and staff showed no concern
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We had lunch with 4 people and the experience was very good! Nice restaurant with a nice terrace, friendly service and good quality food. Good value for money (€51 for 4 people). I recommend !
Atmosphere: 5
Food: 5
Service: 4
The quality/price ratio is excellent, eating well at a good price is rare.
Atmosphere: 5
Food: 5
Service: 5
Brasa chicken and homemade chips... a treat. Very pleasant terrace and impeccable service.
Atmosphere: 5
Food: 5
Service: 5
Very tasty food, nice service. Everything fine!
Atmosphere: 5
Food: 5
Service: 5
I recommend!
Atmosphere: 5
Food: 5
Service: 5
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