Going to the Cabanões pools, everything went very well until we were attended to twice by the same person shouting at customers One giving 15 minutes for a watermelon slush that no one had the dignity to say took 45 minutes to be ready so that we at least had the opportunity to exchange it for something else When later the manager still responds badly saying "it's my fault" when we just asked to exchange it for something else We came a week later thinking it might just be a bad day for the manager when our surprise in the box was a boy who didn't even know how to do things. Our change is 4.90 and he gives us 5 € and he gives us 20 cents back, which if it weren't for another employee he would just leave it like that Then, as if it wasn't enough, a purchase that seems easy turns into an aggressive purchase, in my opinion, when the manager gives us the ice cream without looking at the paper or looking at it badly, even though it wasn't even busy at the time, she managed to exchange one of the ice creams and when I realized, I got up. me with witnesses because there was a situation in the past in which she was aggressive in her tone of voice and said to her: "Look, I'm sorry, but you were wrong" where she answers me: "And the girl doesn't know how to pay attention to your request" I answered Firstly, you can't raise your voice to a customer when I'm being polite and then I say this to you... and your job is not mine, you must serve customers well and apologize when you make a mistake because it can happen. Now being violent in the way you speak when it was your fault does not bring your establishment a very good reputation! " Then she looked for all the receipts in the trash can to see if she could find the receipt because not even the receipts that should be kept by the customers because it is by law they leave us Why did I even tell her that and she didn't even have to apologize so much? But then I was already sitting on the terrace and she came into the middle of all the customers shouting at me and saying that 1.90 was not the price of the ice cream, making me get up to go and show your prices fixed on the ice cream card because your employees, in addition to being of questionable politeness with customers knowing that they are right, they still face customers without confirming the barbaric things they are going to say and show once again how good they are, not even the prices if the customers don't show it, you know, it was a horrible experience But I hope it doesn't happen again because next time I'll write it in the book ? Thanks
Atmosphere: 1
Food: 2
Service: 1
Margarida almeida
The biggest problem with this restaurant is the lack of friendliness and lack of professionalism of a certain employee. I think that anyone who works in customer service should at least respond politely, and not be confused and do everything unwillingly. I think I should learn to be more friendly and have a little ethics. Everything can be learned, but as there is already a reluctance to even work to earn your own salary, it will be difficult to become someone decent.
Lidia Moraes
Terrible service, people keep talking to each other and don't pay attention to the customer
Atmosphere: 2
Food: 1
Service: 1
José Santos
Arrogant grill employee without the slightest bit of professionalism. I chose not to complain, just handing the plate back so he could eat it if he wanted. I do not recommend. There are much better options in the same place.
Atmosphere: 1
Food: 1
Service: 2
Jorge Fernandes
Very tasty food, great relationship between quantity, quality and price.Congratulations to the Lord on the grid.The service only leaves something to be desired in terms of cashier service.
Atmosphere: 1
Food: 5
Service: 1
Gabrila Travasso
I do not recommend. Poor quality meat. The food in general lacks seasoning, everything lacks flavor. Expensive for what it serves. A glass of coca cola on tap for €1.70, without any gas.
Atmosphere: 1
Food: 1
Service: 1
Camila Gomes
Low quality service. They were shouting on 03/17/24 at around 6:43 pm due to the delay of a colleague named "Flávia". I don't know if the person accepting the request is part of the management or the owner of the establishment, but if so, they should review their concepts regarding professional ethics. An embarrassing situation for both the client and the professionals who work there. Hostile environment. It was the first and last time of this terrible experience.
Atmosphere: 1
Food: 2
Service: 1
Lucas Jesus
It started with the terrible service, an unfriendly employee I asked for the picanha menu, it was rubbery and raw, there was no salt in the meat, the beans were salty and the fries were cold, I don't recommend it to anyone. It was the first and last time I ate in a place like This one.
Atmosphere: 1
Food: 1
Service: 1
Renato Lessa Pereira
Wonderful restaurant, I take my children to eat there sometimes, it deserves 5 stars! Service is pretty good. And the environment is full, but most of it is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Piccanha, Picanha Tropical Salad, Costelada Ou Bisteca Perfeita
Dulce Goncalves
Good food and in good quantities. The service and friendliness is less than zero. Employees have inappropriate conversations with each other in front of customers. There is no professionalism.
Raw pork even after sending the dish back and asking for more to be cooked.
Mitty Tsukino
more or less food
Atmosphere: 1
Food: 2
Service: 1
Domingas Ribeiro
I really like eating at this place, it has excellent service, the barbecue is very good, a clean and pleasant place, good value and good quality food. I love the picanha ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Piccanha, Costelada Ou Bisteca Perfeita
jose odair ferreira de andrade andrade
The food was terrible, rice was hard, undercooked and possibly spoiled, I was feeling sick and so was a friend who was eating the same dish (bitoque). I do not recommend!
Going to the Cabanões pools, everything went very well until we were attended to twice by the same person shouting at customers
One giving 15 minutes for a watermelon slush that no one had the dignity to say took 45 minutes to be ready so that we at least had the opportunity to exchange it for something else
When later the manager still responds badly saying "it's my fault" when we just asked to exchange it for something else
We came a week later thinking it might just be a bad day for the manager when our surprise in the box was a boy who didn't even know how to do things.
Our change is 4.90 and he gives us 5 € and he gives us 20 cents back, which if it weren't for another employee he would just leave it like that
Then, as if it wasn't enough, a purchase that seems easy turns into an aggressive purchase, in my opinion, when the manager gives us the ice cream without looking at the paper or looking at it badly, even though it wasn't even busy at the time, she managed to exchange one of the ice creams and when I realized, I got up. me with witnesses because there was a situation in the past in which she was aggressive in her tone of voice and said to her:
"Look, I'm sorry, but you were wrong" where she answers me:
"And the girl doesn't know how to pay attention to your request"
I answered
Firstly, you can't raise your voice to a customer when I'm being polite and then I say this to you... and your job is not mine, you must serve customers well and apologize when you make a mistake because it can happen.
Now being violent in the way you speak when it was your fault does not bring your establishment a very good reputation! "
Then she looked for all the receipts in the trash can to see if she could find the receipt because not even the receipts that should be kept by the customers because it is by law they leave us
Why did I even tell her that and she didn't even have to apologize so much?
But then I was already sitting on the terrace and she came into the middle of all the customers shouting at me and saying that 1.90 was not the price of the ice cream, making me get up to go and show your prices fixed on the ice cream card because your employees, in addition to being of questionable politeness with customers knowing that they are right, they still face customers without confirming the barbaric things they are going to say and show once again how good they are, not even the prices if the customers don't show it, you know, it was a horrible experience
But I hope it doesn't happen again because next time I'll write it in the book ?
Thanks
Atmosphere: 1
Food: 2
Service: 1
The biggest problem with this restaurant is the lack of friendliness and lack of professionalism of a certain employee.
I think that anyone who works in customer service should at least respond politely, and not be confused and do everything unwillingly.
I think I should learn to be more friendly and have a little ethics. Everything can be learned, but as there is already a reluctance to even work to earn your own salary, it will be difficult to become someone decent.
Terrible service, people keep talking to each other and don't pay attention to the customer
Atmosphere: 2
Food: 1
Service: 1
Arrogant grill employee without the slightest bit of professionalism. I chose not to complain, just handing the plate back so he could eat it if he wanted. I do not recommend. There are much better options in the same place.
Atmosphere: 1
Food: 1
Service: 2
Very tasty food, great relationship between quantity, quality and price.Congratulations to the Lord on the grid.The service only leaves something to be desired in terms of cashier service.
Atmosphere: 1
Food: 5
Service: 1
I do not recommend. Poor quality meat. The food in general lacks seasoning, everything lacks flavor. Expensive for what it serves. A glass of coca cola on tap for €1.70, without any gas.
Atmosphere: 1
Food: 1
Service: 1
Low quality service. They were shouting on 03/17/24 at around 6:43 pm due to the delay of a colleague named "Flávia". I don't know if the person accepting the request is part of the management or the owner of the establishment, but if so, they should review their concepts regarding professional ethics. An embarrassing situation for both the client and the professionals who work there. Hostile environment. It was the first and last time of this terrible experience.
Atmosphere: 1
Food: 2
Service: 1
It started with the terrible service, an unfriendly employee I asked for the picanha menu, it was rubbery and raw, there was no salt in the meat, the beans were salty and the fries were cold, I don't recommend it to anyone. It was the first and last time I ate in a place like This one.
Atmosphere: 1
Food: 1
Service: 1
Wonderful restaurant, I take my children to eat there sometimes, it deserves 5 stars! Service is pretty good. And the environment is full, but most of it is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Piccanha, Picanha Tropical Salad, Costelada Ou Bisteca Perfeita
Good food and in good quantities. The service and friendliness is less than zero. Employees have inappropriate conversations with each other in front of customers. There is no professionalism.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Raw pork even after sending the dish back and asking for more to be cooked.
more or less food
Atmosphere: 1
Food: 2
Service: 1
I really like eating at this place, it has excellent service, the barbecue is very good, a clean and pleasant place, good value and good quality food. I love the picanha ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Piccanha, Costelada Ou Bisteca Perfeita
The food was terrible, rice was hard, undercooked and possibly spoiled, I was feeling sick and so was a friend who was eating the same dish (bitoque). I do not recommend!
Atmosphere: 3
Food: 1
Service: 1
Good cost-benefit. Good quantity and taste.
Atmosphere: 5
Food: 5
Service: 5
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