Do not order the skillet meal. Came out warm and none of the cheese was at all melted.
Behrad
Highly recommended, very good food and service.
Atmosphere: 5
Food: 5
Service: 5
Antonella Cianfaglia
I went for breakfast with my kids and three of us found hair in the food not only one but two in some plates ,plus we had to pay for our coffees I would never go back to this restaurant plus the service was not good at all ,we didn’t get our coffee had to ask for it ,,then we got served half hour later and then to see hair in our plates discussing,,I can’t believe after this the personne on the phone said to charge for the cofffee ,good way to loss a lot of clients 25 dollars for 4 coffee unbelievable
Atmosphere: 1
Food: 1
Service: 1
Francesco
service is ass
Atmosphere: 3
Food: 4
Service: 1
Carmen Carriero
It took a long time to receive the meal. The kitchen was very slow in getting the meals out. The server was pleasant and efficient. It was not an enjoyable experience at this location in Anjou.
Atmosphere: 2
Food: 3
Service: 2
Irma
Went for breakfast with a friend. The waitress was extremely serious throught our stay. I never saw a smile or any kindness on her part. The food took very long to get to our table. I had the caramelized apple french toast. It was warm had no taste had no fruit on the side as other restaurants do. Sorry B & F my visit was a definite turn off 😔
Atmosphere: 2
Food: 3
Service: 1
Patricia Tremblay
Fast service, tasteless coffee, smiling staff.
Atmosphere: 3
Food: 3
Service: 3
Mathieu Léveillé
The best Ben and Florentine, worth the detour. One of the waitresses with glasses seems to want to do too much, separating the job from the other waitresses.
Atmosphere: 4
Food: 5
Service: 4
Yanick L. (Orbitalfenestra)
Best Ben and Flo poutine I’ve ever eaten! Subarashii!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pain Doré Croustillants
Brandon M
Very clean, very modern, just not the best food selection for breakfast compared to other breakfast restaurants.
It was really good!!! Very clean place and very good service!!! We didn't feel rushed to leave; we could take our time!
Atmosphere: 5
Food: 5
Service: 5
Katia Pednaud
This restaurant is one of my favorites for lunch ? Lots of choice. The plates are beautiful. The portions are generous and the food is fresh.
Dietary restrictions: There is a way to change the pancakes for buckwheat pancakes.
Atmosphere: 5
Food: 5
Service: 5
Vanessa B
I visited the restaurant with 2 friends on August 30, 2024 at 11 a.m. (and they witnessed the situation):
When paying, I tapped my card on the reader, the sound signaling the validation of the transaction was heard. On the other hand, the waitress asked me to try again because the payment had not gone through, according to her. I typed again without questioning the situation. The same sound was heard. The waitress realized that she had to change the receipt paper on the debit-credit machine. Then, she handed me my receipt and we left the restaurant without any problem.
On September 1, 2024, my banking application notified me of a double transaction coming from Ben & Florentine. I quickly understood the situation — my first payment had worked.
This morning, September 3, 2024, around 9am, I went to explain the situation to the restaurant in order to potentially have a solution. The customer service from Cynthia, the waitress who took care of my request, was DISASTROUS.
-No greeting despite my good mood.
-No expression of compassion or apology for the situation despite my patience.
-No desire to want to help me (reminder that I am ALSO a customer) despite my desire to be flexible in resolving my problem.
-Cynthia spoke in English with her colleague in front of me thinking that I would not understand, and to confirm that my situation seemed "fishy" despite the presentation of my receipt and my bank statements.
-Cynthia told customers that I was wasting her time which made me extremely uncomfortable.
-Cynthia said no one could help me. No supervisor or manager. • (So, no supervisor for a full day of service? So, who opens/closes the registers and/or counts the money for the safe?)
-Cynthia took my phone number and said I “maybe” will get a call from “someone” at 3 p.m.… • (So, left hanging without confirmation that the restaurant will try to help me)
•• The problem: The principle of Customer Service. There is a way to greet a customer politely, listen to their requests, apologize for the service if any problem has arisen, and offer them the best resolution within our capabilities. If the situation exceeds our qualifications, referring the client to a supervisor or appropriate authority is the next step.
Cynthia's lack of respect and professionalism is shocking.
It was my first time at Ben & Florentine (Anjou), it was my LAST time.
•No, still no solution for my lost money. Yes, I contacted my bank… To be continued?
Greg Kokjian
Loved the Florentine with avocado, grilled vegetables and eggs. Delicious ? great service ??
Atmosphere: 5
Food: 4
Service: 5
Nicole Desjardins
Good dishes, good service, but the one in Anjou is much better than the one in Laval...
Do not order the skillet meal. Came out warm and none of the cheese was at all melted.
Highly recommended, very good food and service.
Atmosphere: 5
Food: 5
Service: 5
I went for breakfast with my kids and three of us found hair in the food not only one but two in some plates ,plus we had to pay for our coffees I would never go back to this restaurant plus the service was not good at all ,we didn’t get our coffee had to ask for it ,,then we got served half hour later and then to see hair in our plates discussing,,I can’t believe after this the personne on the phone said to charge for the cofffee ,good way to loss a lot of clients 25 dollars for 4 coffee unbelievable
Atmosphere: 1
Food: 1
Service: 1
service is ass
Atmosphere: 3
Food: 4
Service: 1
It took a long time to receive the meal. The kitchen was very slow in getting the meals out. The server was pleasant and efficient. It was not an enjoyable experience at this location in Anjou.
Atmosphere: 2
Food: 3
Service: 2
Went for breakfast with a friend. The waitress was extremely serious throught our stay. I never saw a smile or any kindness on her part. The food took very long to get to our table. I had the caramelized apple french toast. It was warm had no taste had no fruit on the side as other restaurants do. Sorry B & F my visit was a definite turn off 😔
Atmosphere: 2
Food: 3
Service: 1
Fast service, tasteless coffee, smiling staff.
Atmosphere: 3
Food: 3
Service: 3
The best Ben and Florentine, worth the detour. One of the waitresses with glasses seems to want to do too much, separating the job from the other waitresses.
Atmosphere: 4
Food: 5
Service: 4
Best Ben and Flo poutine I’ve ever eaten! Subarashii!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pain Doré Croustillants
Very clean, very modern, just not the best food selection for breakfast compared to other breakfast restaurants.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
It was really good!!!
Very clean place and very good service!!!
We didn't feel rushed to leave; we could take our time!
Atmosphere: 5
Food: 5
Service: 5
This restaurant is one of my favorites for lunch ?
Lots of choice.
The plates are beautiful.
The portions are generous and the food is fresh.
Dietary restrictions: There is a way to change the pancakes for buckwheat pancakes.
Atmosphere: 5
Food: 5
Service: 5
I visited the restaurant with 2 friends on August 30, 2024 at 11 a.m. (and they witnessed the situation):
When paying, I tapped my card on the reader, the sound signaling the validation of the transaction was heard. On the other hand, the waitress asked me to try again because the payment had not gone through, according to her. I typed again without questioning the situation. The same sound was heard. The waitress realized that she had to change the receipt paper on the debit-credit machine. Then, she handed me my receipt and we left the restaurant without any problem.
On September 1, 2024, my banking application notified me of a double transaction coming from Ben & Florentine. I quickly understood the situation — my first payment had worked.
This morning, September 3, 2024, around 9am, I went to explain the situation to the restaurant in order to potentially have a solution. The customer service from Cynthia, the waitress who took care of my request, was DISASTROUS.
-No greeting despite my good mood.
-No expression of compassion or apology for the situation despite my patience.
-No desire to want to help me (reminder that I am ALSO a customer) despite my desire to be flexible in resolving my problem.
-Cynthia spoke in English with her colleague in front of me thinking that I would not understand, and to confirm that my situation seemed "fishy" despite the presentation of my receipt and my bank statements.
-Cynthia told customers that I was wasting her time which made me extremely uncomfortable.
-Cynthia said no one could help me. No supervisor or manager.
• (So, no supervisor for a full day of service? So, who opens/closes the registers and/or counts the money for the safe?)
-Cynthia took my phone number and said I “maybe” will get a call from “someone” at 3 p.m.…
• (So, left hanging without confirmation that the restaurant will try to help me)
•• The problem: The principle of Customer Service. There is a way to greet a customer politely, listen to their requests, apologize for the service if any problem has arisen, and offer them the best resolution within our capabilities. If the situation exceeds our qualifications, referring the client to a supervisor or appropriate authority is the next step.
Cynthia's lack of respect and professionalism is shocking.
It was my first time at Ben & Florentine (Anjou), it was my LAST time.
•No, still no solution for my lost money. Yes, I contacted my bank… To be continued?
Loved the Florentine with avocado, grilled vegetables and eggs. Delicious ? great service ??
Atmosphere: 5
Food: 4
Service: 5
Good dishes, good service, but the one in Anjou is much better than the one in Laval...
Atmosphere: 4
Food: 4
Service: 5
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