I had made an order on the Subway app, including two 6 inch sandwiches and a footlong cookie. I arrived about 10 minutes after the app said it was ready. When I arrived the employee was still preparing both sandwiches and unfortunately this meant the other customer who was there before me had to wait an exceptionally long time before ordering, even though they were there before me.
Not only that but the employee forgot to include the footlong cookie, I had to point it out. And then afterwards, it turned out there were no more chocolate chip ones, only gingerbread. I declined this one since it's not the one I wanted but he didn't seem to understand and baked it anyways. I repeated yet again that I didn't want it and he seemed surprised.
I asked if I could be refunded and he said he didn't know how to do that. No where in the app is it possible either. He said he'd need to call his manager and asked if he could pass all the customers first. By then there were about 5-6 customers. I had told him he could pass the next one but that I didn't want my own food to get cold either. He then called his manager, who said they couldn't do anything right then and there so they took note of my name, number and email only to never contact me back.
All in all, what should have been a rapid transaction ended up taking 30 minutes, and that was 10 minutes after they were supposed to be ready. I do not blame the employee for not being able to handle the refund and it seems unclear how to do so (big red flag for the app design), but the customer service was most definitely lacking to say the least. Especially since I was never contacted back, and that the employee thought the best course of action would be to pass all other clients before making a quick call to his manager.
Deeply disappointed in how this was handled.
Atmosphere: 2
Food: 3
Service: 1
Sofiana Croze
It's delicious
Atmosphere: 5
Food: 5
Service: 5
Momo Heppell
I went 2 livers in 1 month bread not well cooked lack of vegetables no soup ever
Atmosphere: 3
Food: 1
Service: 2
Philippe Noel
Thanks to Vero for their impeccable service and great energy! We feel welcomed. Ps: my sandwich was very good despite the spice error ;)
Atmosphere: 5
Food: 5
Service: 5
Claude Jarry
Today, September 6 at 5:15 p.m. I went to pick up 2 submarines, the 2 young girls and the boy on duty despite being very busy due to the traffic, they were very polite, a nice way and above all very efficient as they said they were driving. Well done
Parking: Own
Atmosphere: 5
Food: 5
Service: 5
Catherine Dumaresq
Employés plaignant et ambiance très lourd. Le personnel critique leurs patron et les restaurants devant les clients. Le couteaux était tomber au sol. La fille a rincés et essuyer avant de terminer mon sandwich, que je n'ai pas pris.
Atmosphere: 1
Food: 2
Service: 1
L B
Le pain était sec.... C'était moyen...
Atmosphere: 3
Food: 3
Service: 5
Jasmine Bergeron
Unique experience at Subway Beloeil today!! The manager was incredible, customer service impeccable. PS: The blonde with the glasses, big SMASH!?
Atmosphere: 5
Food: 5
Service: 5
Hélène Gélinas
I had intestinal problems.The guy didn't take off his gloves he made the customer pay before me and hop the same gloves in my box of salad....I was hungry...I closed my eyes...there was a long queue I didn't wanted to be the Karen of the day. frankly not hygienic... I imagine asteur what we don't see like the whitish degeu liquid in the bottom of the pepper tank....Really disappointing.And what about the boxes of cardboard forks.... YOU DENY ME or whatIt took me 3 forks to get through my salad...come on!!!!
(Translated by Google) My sandwiches were perfect but the label was 9.49 its mark ca 10.49 I ask the cashier to correct the price she answers me these just $1 but I know very well that a bad label she should have credited me $10 so she tells me you don't take the sandwiches by making a gesture to leave with my sandwiches me I'm hungry at that moment and my sandwiches look good so I say no I'll take it with the wrong price tags at 10.49 while telling him that her tip was the piace that she charges me more without doing anything for me I am very disappointed I eat frequently at Subway and that may change because of that again according to consumer protection law she would have had to credit me $10 I am a very disappointed customer Subway does not respect consumer protection laws I will never eat at Chz Subway again for this cause Thank you for listening manager(Original)Mon sandwichs était parfait mais étiqueter a 9.49 sa marque ca caisse 10.49 je demande à la caissière de corriger le prix elle me répond ces juste 1$ mais je sait très bien qu'une mauvaise étiquette elle aurait dû me crédité 10$ elle me dit donc vous prenez pas le sandwichs en fessant un geste pour partir avec mon sandwichs moi j'ai faim à se moment là et mon sandwichs a l'air bon donc je dit non je vais le prendre avec le prix mal étiquettes à 10.49 toute en lui disant que son pourboire était la la piace qu'elle me charge de plus sans rien faire pour moi je suit très déçu je mange fréquemment à Subway et ça risque de changer à cause de ça encore une fois selon la loi de la protection du consommateur elle aurait dû me créditer 10$ je suis un clients très déçu Subway respecte pas les lois de la protection du consommateur je ne mangerais plus jamais chz Subway pour cette cause Merci de votre écoute gerant(e)
Atmosphere: 1
Food: 5
Service: 1
Jay St-Yves
(Translated by Google) Do not go on weekdays over school lunch hours!!!*If not it is correct.Some smiling employees and the other part has attitude!(Original)Ne pas aller en semaine sur les heures de dîner de l'école !!!*Si non c'est correct.Quelque employées souriantes et l'autre partie fait de l'attitude !
Atmosphere: 2
Food: 3
Service: 2
Mathieu Gendron
(Translated by Google) Very good service :) and the food is standard!(Original)Très bon service :) et la bouffe est standard !
Grandjmj8 Grandjmj8
(Translated by Google) Very good service(Original)Très bon service
I had made an order on the Subway app, including two 6 inch sandwiches and a footlong cookie. I arrived about 10 minutes after the app said it was ready. When I arrived the employee was still preparing both sandwiches and unfortunately this meant the other customer who was there before me had to wait an exceptionally long time before ordering, even though they were there before me.
Not only that but the employee forgot to include the footlong cookie, I had to point it out. And then afterwards, it turned out there were no more chocolate chip ones, only gingerbread. I declined this one since it's not the one I wanted but he didn't seem to understand and baked it anyways. I repeated yet again that I didn't want it and he seemed surprised.
I asked if I could be refunded and he said he didn't know how to do that. No where in the app is it possible either. He said he'd need to call his manager and asked if he could pass all the customers first. By then there were about 5-6 customers. I had told him he could pass the next one but that I didn't want my own food to get cold either. He then called his manager, who said they couldn't do anything right then and there so they took note of my name, number and email only to never contact me back.
All in all, what should have been a rapid transaction ended up taking 30 minutes, and that was 10 minutes after they were supposed to be ready. I do not blame the employee for not being able to handle the refund and it seems unclear how to do so (big red flag for the app design), but the customer service was most definitely lacking to say the least. Especially since I was never contacted back, and that the employee thought the best course of action would be to pass all other clients before making a quick call to his manager.
Deeply disappointed in how this was handled.
Atmosphere: 2
Food: 3
Service: 1
It's delicious
Atmosphere: 5
Food: 5
Service: 5
I went 2 livers in 1 month bread not well cooked lack of vegetables no soup ever
Atmosphere: 3
Food: 1
Service: 2
Thanks to Vero for their impeccable service and great energy! We feel welcomed. Ps: my sandwich was very good despite the spice error ;)
Atmosphere: 5
Food: 5
Service: 5
Today, September 6 at 5:15 p.m. I went to pick up 2 submarines, the 2 young girls and the boy on duty despite being very busy due to the traffic, they were very polite, a nice way and above all very efficient as they said they were driving. Well done
Parking: Own
Atmosphere: 5
Food: 5
Service: 5
Employés plaignant et ambiance très lourd. Le personnel critique leurs patron et les restaurants devant les clients. Le couteaux était tomber au sol. La fille a rincés et essuyer avant de terminer mon sandwich, que je n'ai pas pris.
Atmosphere: 1
Food: 2
Service: 1
Le pain était sec.... C'était moyen...
Atmosphere: 3
Food: 3
Service: 5
Unique experience at Subway Beloeil today!! The manager was incredible, customer service impeccable. PS: The blonde with the glasses, big SMASH!?
Atmosphere: 5
Food: 5
Service: 5
I had intestinal problems.The guy didn't take off his gloves he made the customer pay before me and hop the same gloves in my box of salad....I was hungry...I closed my eyes...there was a long queue I didn't wanted to be the Karen of the day. frankly not hygienic... I imagine asteur what we don't see like the whitish degeu liquid in the bottom of the pepper tank....Really disappointing.And what about the boxes of cardboard forks.... YOU DENY ME or whatIt took me 3 forks to get through my salad...come on!!!!
Parking: Crisss I didn't count sti
Atmosphere: 2
Food: 2
Service: 2
There are submarines
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Fabulous
(Translated by Google) My sandwiches were perfect but the label was 9.49 its mark ca 10.49 I ask the cashier to correct the price she answers me these just $1 but I know very well that a bad label she should have credited me $10 so she tells me you don't take the sandwiches by making a gesture to leave with my sandwiches me I'm hungry at that moment and my sandwiches look good so I say no I'll take it with the wrong price tags at 10.49 while telling him that her tip was the piace that she charges me more without doing anything for me I am very disappointed I eat frequently at Subway and that may change because of that again according to consumer protection law she would have had to credit me $10 I am a very disappointed customer Subway does not respect consumer protection laws I will never eat at Chz Subway again for this cause Thank you for listening manager(Original)Mon sandwichs était parfait mais étiqueter a 9.49 sa marque ca caisse 10.49 je demande à la caissière de corriger le prix elle me répond ces juste 1$ mais je sait très bien qu'une mauvaise étiquette elle aurait dû me crédité 10$ elle me dit donc vous prenez pas le sandwichs en fessant un geste pour partir avec mon sandwichs moi j'ai faim à se moment là et mon sandwichs a l'air bon donc je dit non je vais le prendre avec le prix mal étiquettes à 10.49 toute en lui disant que son pourboire était la la piace qu'elle me charge de plus sans rien faire pour moi je suit très déçu je mange fréquemment à Subway et ça risque de changer à cause de ça encore une fois selon la loi de la protection du consommateur elle aurait dû me créditer 10$ je suis un clients très déçu Subway respecte pas les lois de la protection du consommateur je ne mangerais plus jamais chz Subway pour cette cause Merci de votre écoute gerant(e)
Atmosphere: 1
Food: 5
Service: 1
(Translated by Google) Do not go on weekdays over school lunch hours!!!*If not it is correct.Some smiling employees and the other part has attitude!(Original)Ne pas aller en semaine sur les heures de dîner de l'école !!!*Si non c'est correct.Quelque employées souriantes et l'autre partie fait de l'attitude !
Atmosphere: 2
Food: 3
Service: 2
(Translated by Google) Very good service :) and the food is standard!(Original)Très bon service :) et la bouffe est standard !
(Translated by Google) Very good service(Original)Très bon service
Atmosphere: 3
Food: 5
Service: 5
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