Restaurant Haitien Koupé Dwèt R&S

First time yesterday...I never had so much mixed emotions for one place. First I think they are victim of their own success, and lack structure to maintain their growth.

**I stepped in as the only customer inside at 4h30, left at 5h45**

Pros : The young girls overthere with the boy at the casher, have a great smile and customer service.
The older woman showed care to the comments I made on the spot after she came and asked me what's going on, which deserve 10 stars. It shows she's listening to her customer. There's a good heart into her work, thank you Madame.
Even though the place is small, they managed to keep a good venting.
The plantain sandwich won my heart and the asking price is very reasonable. More care into making sure all bones are removed will be great though.
The overall cleaning is ok but...(here comes the cons)
CONS :
As soon as I set at the table, I realize how sticky it was, I thought it was maybe the coating reacting under the summer heat. I went to take a red table cover and they were all dirty.
I passed my order and waited 40+ minutes to have it, which was very frustrating for a first experience. But the elderly woman explain to me it takes longer for the plantain sandwich as it's a fresh meal from scratch, which makes sense but I should have been aware of this beforehand and give the choice to select something else. I was there with a child and no amount of well education or manners could make his hungry stomach accept that long period of wait.
Then when I got my order I didn't get the white rice but the bean one. They gave me the white one in a separate plat and that was a smaller portion, with brown pea sauce (very tasty and well spiced by the way), but price wise it's not interesting as I paid for a plat not a side extra rice. There's no napkins for self-service, for those who wants to eat on the spot which is hard when you're trying to wipe your hands. The tiny tissue provided in the to go fork and spoon set is clearly not enough.

Finally, I brought the food back home, the second haft of the sandwich, the pea sauce and the bean rice. That's when I totally got mad. My friend wanted to eat the rice (2 hours later), I opened the plat and put the fork into it so I can transfer to a regular plat. OMG There was very thin wires like spider webs or melted marshmallows in the entire portion of rice. You know when you melt cheese in a macaroni and you lift up a big piece of it and you can see the cheese stretching in between the pastas. For my entire life eating haitian food I never saw a duri kole ak poa been like that. I throw that straight to the garbage and took severals videos out of beliefs and thanks God that my child didn't eat that at the restaurant nor my friend once at home. 😤😤
I'm always open to an explanation on what happened and what was it about but really, after driving from West Island to Bois-des-Filion to visit them, I wouldn't repeat the experience again.
Before I wanted to put a 3 but nooo.. the bean rice throw me off.
Nevertheless, I would love to see Caribbean restaurants succeed and moving foward in wealth, but y'all need to structure your business adequately. Adding extra profesional steps/manners, won't hurt. For me it was the first and last time overthere but wish you the best and hope y'all do better.

Their Griot is excellent!!! If you like Le Griot, they make a VERY good one!
Large, inexpensive portion. 5 stars. Their Macaroni is top notch and their sauce Yum! 👌

Atmosphere: 5

Food: 5

Service: 5

Best griot I've eaten in my life, goddamn 👌👌👌

Atmosphere: 5

Food: 5

Service: 5

I tried as best I could to kindly explain to the owner that our plates of griot were bad, tasteless and too dry. I was told that it's not their problem if we didn't like it! Shame on your food and your roots!!! My partner is Haitian and the purpose of our order was to taste the food before ordering for the whole family on December 24..... nice loss of $$$$ for you!!!!😬

*** reading your response, it confirms the truth of my words!! But what a disaster!

The food is super good and the portions are generous

This restaurant was highly recommended by a friend. Tried for first time and am impressed well seasoned griot, their sauce is delicious. Good portions indeed. Ordered ahead and went to pickup 35 minutes later. Will return for sure!!

Food: 5

Service: 5

Bad customer service

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Assiette de Griot Griot Plate, Griot Avec Riz Et Plantain

The best griot!

Food: 5

Recommended dishes: Extra Griot

Its the best tropical restaurant that I have eaten of the 40 Haitian restaurants that I have been to

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Assiette de Griot Griot Plate

It was excellent, the best Grio dish I have eaten!!! Hot and fresh?I recommend it x1000

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Cuisine Haitienne, Frites Fraîches Maison, Pâté Haïtien Paté Haitian, Poutine Poulet Effiloché Pulled Chicken Poutine, Frite de Patate Douce Sweet Potato Fries, Sauce Pois PEA Sauce, Assiette de Griot Griot Plate, Frite Régulière Regular Fries, Griot Avec Riz Et Plantain, Fritay 5 Ailes de Poulet 5 Chicken Wings Fritay, Plat de 5 Ailes de Poulet 5 Chicken Wings Plate, Assiette de Dinde Turkey Plate, Cuisse de Poulet, Sandwich Plantain Poulet, Pâté Jamaican, Fritay Poulet Chicken Fritay, Frits, Plat Sans Viande, Assiette de Poulet Frit Fried Chicken Plate, Poutine Au Griot Effiloché Pulled Griot Poutine

What is the point of having a restaurant and being open for one day? I don’t understand why? the food is excellent, but I'm disappointed

I went there following the good comments here. The food was good, but the service less so. The young man at the counter is really nonchalant. I really felt like I was bothering him. I asked for a griot then I was given a chicken griot when it's automatically pork griot usually. All he can say is ''is that all?'' with a stupid expression, every time we add an item to our order. While we were eating in the room, he went to smoke right in front of the front door so that we felt like we were smoking with him. I will not come back since customers do not seem to be a priority for you.

Atmosphere: 1

Food: 4

Service: 1

Excellent food! I come from Laval for my griot ?

Atmosphere: 5

Food: 5

Service: 5

The griot was very dry and the plantain, like the sole of a boot. Disappointed.

Atmosphere: 3

Food: 3

Service: 3

The service is amazing and the food delicious. I highly recommend!! Thank you so much for this beautiful dish.

Atmosphere: 5

Food: 5

Service: 5