Bâton Rouge Grillhouse & Bar

I visited this restaurant with colleagues for a 5 à 7 and had a great time. The food was decent, the service was excellent, though the prices felt a bit high for the quality offered. Located within a commercial district in Boisbriand, it’s surrounded by plenty of stores, and there’s a large free parking lot, which is convenient. This spot is ideal for business lunches, dinners, or a casual 5 à 7.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Calamari, Signature Burger

The worst experience I have ever had in terms of customer service, to the point that the owner started arguing with me due to poor logistics on his part and challenging me to publish my experience on social media. I asked the mothers if you would let them put their children between 8 and 9 years old on the other side of the restaurant alone...? I found it absolutely ridiculous. We had to leave with 6 children and 14 adults to wander around another restaurant. absolutely lack of professionalism, no intention of wanting to solve the problem and a very aggressive and disrespectful treatment on the part of the said owner, about your answer.

what can we do with such good food when the customer service is terrible and I'm not talking about the waiters but rather the manager of the establishment, thanks to your unprofessionalism we found a top 1 restaurant across the street ZIBO I recommend excellent food and customer service client A1.

Atmosphere: 1

Food: 1

Service: 1

A Birthday Ruined by Poor Management and Terrible Customer Service. ?

I booked at Baton Rouge two weeks in advance to celebrate a friend’s birthday with a group of 12 people and 5 children. Since the system only allowed reservations for up to 8 people, I followed their guidelines and made two separate reservations, both confirmed without issue.

Upon arrival, we were denied entry because both reservations were made with the same email address. Shouldn’t a restaurant that values its customers anticipate situations like this and offer real solutions? The only ‘solution’ offered was a table for 8 people and another table for 3 children in a separate area. How do they expect a birthday celebration to be split like that?

I explained to the person who introduced himself as the owner that, in my email, I had clearly noted that the two tables were part of the same reservation. His response? That I should have called. Why allow email reservations if vital details like these are ignored?

We tried to reason with him, but his response remained cold and lacking empathy. To make matters worse, instead of offering any genuine assistance, he simply said, ‘I can’t do anything more. You messed up, we messed up… and sorry, I have more customers.’ Is this the kind of treatment to expect from a restaurant that prides itself on service? Is this how customer relationships are handled on special occasions?

We were forced to leave with the kids in the chilly autumn night, desperately looking for another place to dine. This experience not only ruined our celebration but also left us wondering: is this how Baton Rouge values its customers? The lack of organization, the dismissive response, and the complete lack of empathy were shocking.

I would not recommend Baton Rouge to anyone who values good treatment and respect on important occasions. What’s the worth of a restaurant that only sees its customers as just another number??

Atmosphere: 1

Food: 1

Service: 1

It was a good surprise! The atmosphere is very comfortable - which I could not guess from outside. I felt I could stay there for hours. Great for a friends gathering, btw!
Staff is bilingual, cordial, and fairly quick.
Excellent choices of drinks and coffee. And on the food menu, there's something for every taste. I ordered the surf and turf with fries and a side of mac and cheese. The latter was great, very well prepared. The main dish, although tasting really good, disappointed me regarding the size. Looked way bigger in the menu.
Fries were really good, too.
I also ordered a Bailey's coffee at the end, and it was fantastic ?

Atmosphere: 5

Food: 4

Service: 5

Good food, drinks and ambience.
Very good service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Calamari, Tartare De Saumon

Very good and fast service, very kind staff

Atmosphere: 4

Food: 5

Service: 5

Went there for supper with my son. Service was good. We got our food within 15 minutes of sitting down. But the food had no taste. I ordered the chicken tender plate and my tenders were so small they looked like chicken nuggets. No chicken inside just breading. My son ordered the chicken and ribs plate and his ribs were dry and there was no chicken in the tenders. Not worth $80. Would not recommend this restaurant.

Atmosphere: 3

Food: 1

Service: 4

Great food, good service

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Steak de Contre Filet de Boeuf Xxx

Vegetarian options: Bol lotus avec aile de choux fleur

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ribs, Signature Burger, Chicken Tenders

This is the worst baton rouge ive been. Awful fries. Dry salad. Small portions. Avoid this restaurant.

Atmosphere: 3

Food: 3

Service: 4

The place presents a warm ambience. They make you feel welcome. That day it was quiet and perfect for spending time with your loved one.
The food is good. The pork ribs were excellent.

Atmosphere: 5

Food: 4

Service: 5

Excellent service! Delicious meal ?
I recommend papardelle with seafood and braised beef…

Atmosphere: 5

Food: 5

Service: 5

Superb service, very good food

Atmosphere: 5

Food: 5

Service: 5

Had the ribs, a classic. Did not disappoint. Also not too many fries, happy about that, don't like to waste.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ribs

Still my favorite restaurant...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salade Général Tao