Outstanding in every way: food, service, atmosphere. Bravo to the team here.
Atmosphere: 5
Food: 5
Service: 5
David J
As part of a weekend to celebrate our 20th wedding anniversary, we were looking for a suitable eatery for the occasion and entrusted Le Roux with making our experience a memorable one. We took time to indicate the milestone when filling out the reservation form and looked forward to our first visit at this handsome Bromont wine bar/restaurant open since 2023.
The food gets a solid 4/5 based on the various dishes selected and the wine list was impressive. As for prices, expect to spend $100+ pp. The service, though adequate , lacked attention to a rather important detail in that there was absolutely no acknowledgment of our special occasion at any point during our visit. Not so much as a basic “Happy anniversary!”. Nada. I immediately felt a sense of buyer’s remorse that was about to deepen.
We mentioned the apparent oversight in the feedback form the following day and their response to the requested feedback has generated some interesting discussions among foodie friends. For many restaurants, the mere mention of a special occasion in the comments section of a reservation form is enough for staff to understand the assignment and show appropriate hospitality (eg complementary drinks /dessert) This place has a different approach and said that they stopped the practice of doing something extra, like including a candle with dessert, because more than half of the customers for whom they did so were upset by such thoughtful gestures. It’s hard to imagine what the alleged complaints might’ve been about (“How dare you offer us a glass of bubbly to toast our anniversary or dessert for my birthday !”, said nobody ) but here we are. The owner responding to our feedback closed by saying they’d gladly have done something special had we done more than merely mention it was our 20th wedding anniversary and specified how we wanted them to go about that bit of hospitality - an area with which we assumed they’d be familiar. In other words, we dropped their ball. Phooey!
PS Another of the owners replied thanking us for taking the time to provide feedback and said they’d look into the matter. A friend from NYC, where hospitality culture is a different beast, pointed out that we still hadn’t been wished a happy anniversary by anyone from the place. An astute observation to be sure, but you can’t get blood from a stone.
Atmosphere: 3
Food: 4
Service: 3
Pat Marsan
Première expérience nourriture ambiance et staff exceptionnel nous sommes allés pour la fête de ma mère toute était parfait nous y retournons bientôt merci le Roux 🥰 !
Nina Khmielnitzky
OMG, on a rarement aussi bien mangé de notre vie. 4 personnes et un chien: margaritas et cocktails maison, huîtres (9, mais 6 facturées), choux de Bruxelles frits et olives en entrée, onglet de bœuf, tartare de bœuf (x2) et tagliatelle. Excellentes recommandations de vins au verre qui revient au même prix en multipliant qu’à la bouteille. Excellent service, présent et rapide, mais pas envahissant. On a déjà hâte d’y retourner.
Steven Mansour
Good service, food is mostly good but some of the dishes can be hit and miss (brussel sprouts were great, my partner's fried chicken not so much). Can get extremely expensive with wine. Good friendly service, beautiful dining room and bar.
Outstanding in every way: food, service, atmosphere. Bravo to the team here.
Atmosphere: 5
Food: 5
Service: 5
As part of a weekend to celebrate our 20th wedding anniversary, we were looking for a suitable eatery for the occasion and entrusted Le Roux with making our experience a memorable one. We took time to indicate the milestone when filling out the reservation form and looked forward to our first visit at this handsome Bromont wine bar/restaurant open since 2023.
The food gets a solid 4/5 based on the various dishes selected and the wine list was impressive. As for prices, expect to spend $100+ pp. The service, though adequate , lacked attention to a rather important detail in that there was absolutely no acknowledgment of our special occasion at any point during our visit. Not so much as a basic “Happy anniversary!”. Nada. I immediately felt a sense of buyer’s remorse that was about to deepen.
We mentioned the apparent oversight in the feedback form the following day and their response to the requested feedback has generated some interesting discussions among foodie friends. For many restaurants, the mere mention of a special occasion in the comments section of a reservation form is enough for staff to understand the assignment and show appropriate hospitality (eg complementary drinks /dessert) This place has a different approach and said that they stopped the practice of doing something extra, like including a candle with dessert, because more than half of the customers for whom they did so were upset by such thoughtful gestures. It’s hard to imagine what the alleged complaints might’ve been about (“How dare you offer us a glass of bubbly to toast our anniversary or dessert for my birthday !”, said nobody ) but here we are. The owner responding to our feedback closed by saying they’d gladly have done something special had we done more than merely mention it was our 20th wedding anniversary and specified how we wanted them to go about that bit of hospitality - an area with which we assumed they’d be familiar. In other words, we dropped their ball. Phooey!
PS Another of the owners replied thanking us for taking the time to provide feedback and said they’d look into the matter. A friend from NYC, where hospitality culture is a different beast, pointed out that we still hadn’t been wished a happy anniversary by anyone from the place. An astute observation to be sure, but you can’t get blood from a stone.
Atmosphere: 3
Food: 4
Service: 3
Première expérience nourriture ambiance et staff exceptionnel nous sommes allés pour la fête de ma mère toute était parfait nous y retournons bientôt merci le Roux 🥰 !
OMG, on a rarement aussi bien mangé de notre vie. 4 personnes et un chien: margaritas et cocktails maison, huîtres (9, mais 6 facturées), choux de Bruxelles frits et olives en entrée, onglet de bœuf, tartare de bœuf (x2) et tagliatelle. Excellentes recommandations de vins au verre qui revient au même prix en multipliant qu’à la bouteille. Excellent service, présent et rapide, mais pas envahissant. On a déjà hâte d’y retourner.
Good service, food is mostly good but some of the dishes can be hit and miss (brussel sprouts were great, my partner's fried chicken not so much). Can get extremely expensive with wine. Good friendly service, beautiful dining room and bar.
Atmosphere: 4
Food: 4
Service: 5
Good portions, beautiful products
Atmosphere: 5
Food: 5
Service: 5
Very pleasant experience. THANKS!
Atmosphere: 5
Food: 5
Service: 5
Very large portion
Atmosphere: 5
Food: 5
Service: 5
Jules is a great server, very attentive
Atmosphere: 5
Food: 5
Service: 5
Very satisfied with our dishes!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Relaxed, intimate atmosphere. The service was optimal, personalized and attentive.
We recommend 100%! Thank you for this beautiful evening!
Atmosphere: 5
Food: 5
Service: 5
Sunset on October 31 (2024) - a record mildness. A+ professional and friendly service and tasty food. An experience to repeat.
Atmosphere: 5
Food: 5
Service: 5
Tremendous! A place to discover and adopt! An extraordinary culinary experience!
Atmosphere: 5
Food: 5
Service: 5
Great food! Big portion! Nice wine list! Good vibe with the Dj! We loved it, we’ll absolutely go again!!
Atmosphere: 5
Food: 5
Service: 5
Everything was perfect, Mega portion of tartare.
Atmosphere: 5
Food: 5
Service: 5
Loading...