Treated a friend badly and wouldn't allow her to change her date on her e ticket because of the snow storm/ bad weather. In my expérience I only went once and there was hardly any staff working and since it was my first time going there I didn't really know where to go or what was open
Stéphanie Bégin
We went to dinner at the spa restaurant during our thermal experience day, it was a Sunday. We went to dinner around 1:30 a.m., it was crowded. For $21, I got half a delicacy squash with a little chickpeas in tomato sauce and a little sour cream and small herbs. The presentation was pitiful. I can't believe I paid $21 for this. Because of the traffic the service was very long, we waited 1h30 to get our basket of bread (at $7 but it was good), which we received very long after our meal... vrm not a good experience and as it is a spa restaurant the prices are inflated without common sense.
Atmosphere: 4
Food: 1
Service: 2
Romain
We had a very pleasant time. We noticed no false notes from our welcome by the waitress until dessert. The cuisine is local and the ingredients are quality. The plating was elegant. The waitress was very pleasant and her presentation of the dishes was perfect. Thanks to the whole team.
Atmosphere: 5
Food: 5
Service: 5
Andreane Goulet
Very disappointed with the new menu, few options with proteins. The pulled pork was very disappointing
Marie-Philippe Samson
Malheureusement, nous nous sommes faites avoir. Le spa ne respecte pas la loi du consommateur et n’affiche pas toutes les sommes des forfaits sur leur site Web. Nous avons fini notre journée avec une surprise. Une facture de 500$. Les massages n’incluaient pas l’expérience thermale, ce qui était très mal exposé sur le site web.
Pour nous, ce n’est pas une question de budget, mais bien une grande déception face au service à la clientèle. Nous ne nous attendions pas à payer ce montant suite à avoir choisi nos soins sur leur site Web. Malgré que le Balnéa a assumé ses erreurs, voici la réponse obtenue : « après avoir étudié la situation, nous ne jugeons pas qu'une compensation soit appropriée dans ce cas, car il s’agissait avant tout d’une question de clarté dans la communication, que nous nous engageons à améliorer. »
Très décevant comme finalité pour une journée qui était très agréable. 2 clients très insatisfaits. Malheureusement, nous ne retournerons jamais à ce spa et nous ne le recommanderons pas à notre entourage.
Holly Botner
Delicious lentil soup and cauliflower mushroom dish.
Atmosphere: 5
Food: 5
Service: 5
Sophie Jullien
Super super disappointed. At the end of my morning at the spa I let myself be tempted by the menu full of promise. I had the semi-cooked salmon. I was served super quickly (too quickly?). 1st visual disappointment 2 pieces of raw salmon on a bed of brown mush. The plate smelled like fish and you don't want it to smell like that when you have uncooked fish in front of you. Apart from the potatoes everything else was just really not good. I ate a little bit of fish and tried to eat the vegetables but really no flavor, it probably lacked salt and spices and there was nothing interesting in terms of texture. A tasteless and cold porridge at that. I should have sent my plate back, said something, but I was coming out of an extra morning at the spa and I didn't want to get into that energy. I quickly asked for the bill and left.
Atmosphere: 4
Food: 1
Service: 4
Valerie Genest
Belle place mais très mauvais services, nous avons fait plus de 45 minutes de routes pour nous faire dire que nos coupons promotionnel était expiré de 7 jours , chose que nous ne savions pas, plutôt que de nous proposer une solution, ou un rabais,la superviseurs Camille nous a regardé de haut nous n’avons même pas argumenter tellement sont service était médiocre, nous avons dépensé plus de 500$ en amoureux avec des massages et ils n’ont même pas honorer les coupons promotionnel malgré nos dépenses précédentes …. Ils a tellement d’autres spas, je ne recommande pas!!!!
Hagop Hatchadourian
Service was really fast! We took the Duck leg confit salad and the Roasted Cauliflower with a very tasty Tahini sauce. It was very good! Great selection of wine as well. We ended it with an apple cake garnished with white chocolate mousse and crumble. It was excellent!
Atmosphere: 3
Food: 4
Service: 5
Viktoriia Tenytska
So delicious deserts. We took apple pie and carrot pie. Fast and good service
We were very pleasantly surprised by the cuisine of this restaurant. We tried 4 of the dishes offered and we were not disappointed. The products are good and well made, we really liked the seasonings offered. We could note that the presentation of the plates could be improved, but the taste is there and that is the most important! Well done to the chef!
Atmosphere: 5
Food: 5
Service: 5
Stéphanie Marchand
The service was OK, the waiting time for someone to come see us was long and despite the place being full, everyone was served or was there to rest in the spa section. We ordered the duck salad, receiving the plate was quite quick but the plate was unappealing when received at $29 I expected better. The duck leg with the soft, pale skin on top that we have to debone does not whet our appetite on a green salad with potatoes, in short, all without much flavor. We come to see you to find out if everything is okay and bring you the invoice without confirming if you would like to have something else, in short, not my best experience and affects a little on the overall experience of the spa, unfortunately!
Atmosphere: 3
Food: 3
Service: 3
Viktoria
So delicious deserts.We took apple pie and carrot pie.Fast and good
Atmosphere: 5
Food: 5
Service: 5
Pascale Masson
The food is delicious but unfortunately the portions are the size of a starter. We literally ate again when we got home! (and believe me we pay attention to our healthy weight)! In addition to leaving us hungry, it was worth half the price (compared to all the good restaurants in Bromont that we visit regularly). Yet this restaurant would have it all! What a shame.
Atmosphere: 4
Food: 3
Service: 4
Marie Larivière
Yes, it’s expensive but it’s really worth it! I savored every bite with my eyes closed or almost
Treated a friend badly and wouldn't allow her to change her date on her e ticket because of the snow storm/ bad weather. In my expérience I only went once and there was hardly any staff working and since it was my first time going there I didn't really know where to go or what was open
We went to dinner at the spa restaurant during our thermal experience day, it was a Sunday. We went to dinner around 1:30 a.m., it was crowded.
For $21, I got half a delicacy squash with a little chickpeas in tomato sauce and a little sour cream and small herbs. The presentation was pitiful. I can't believe I paid $21 for this.
Because of the traffic the service was very long, we waited 1h30 to get our basket of bread (at $7 but it was good), which we received very long after our meal... vrm not a good experience and as it is a spa restaurant the prices are inflated without common sense.
Atmosphere: 4
Food: 1
Service: 2
We had a very pleasant time. We noticed no false notes from our welcome by the waitress until dessert. The cuisine is local and the ingredients are quality. The plating was elegant. The waitress was very pleasant and her presentation of the dishes was perfect. Thanks to the whole team.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with the new menu, few options with proteins. The pulled pork was very disappointing
Malheureusement, nous nous sommes faites avoir. Le spa ne respecte pas la loi du consommateur et n’affiche pas toutes les sommes des forfaits sur leur site Web. Nous avons fini notre journée avec une surprise. Une facture de 500$. Les massages n’incluaient pas l’expérience thermale, ce qui était très mal exposé sur le site web. Pour nous, ce n’est pas une question de budget, mais bien une grande déception face au service à la clientèle. Nous ne nous attendions pas à payer ce montant suite à avoir choisi nos soins sur leur site Web. Malgré que le Balnéa a assumé ses erreurs, voici la réponse obtenue : « après avoir étudié la situation, nous ne jugeons pas qu'une compensation soit appropriée dans ce cas, car il s’agissait avant tout d’une question de clarté dans la communication, que nous nous engageons à améliorer. » Très décevant comme finalité pour une journée qui était très agréable. 2 clients très insatisfaits. Malheureusement, nous ne retournerons jamais à ce spa et nous ne le recommanderons pas à notre entourage.
Delicious lentil soup and cauliflower mushroom dish.
Atmosphere: 5
Food: 5
Service: 5
Super super disappointed. At the end of my morning at the spa I let myself be tempted by the menu full of promise.
I had the semi-cooked salmon. I was served super quickly (too quickly?).
1st visual disappointment 2 pieces of raw salmon on a bed of brown mush.
The plate smelled like fish and you don't want it to smell like that when you have uncooked fish in front of you.
Apart from the potatoes everything else was just really not good.
I ate a little bit of fish and tried to eat the vegetables but really no flavor, it probably lacked salt and spices and there was nothing interesting in terms of texture. A tasteless and cold porridge at that.
I should have sent my plate back, said something, but I was coming out of an extra morning at the spa and I didn't want to get into that energy. I quickly asked for the bill and left.
Atmosphere: 4
Food: 1
Service: 4
Belle place mais très mauvais services, nous avons fait plus de 45 minutes de routes pour nous faire dire que nos coupons promotionnel était expiré de 7 jours , chose que nous ne savions pas, plutôt que de nous proposer une solution, ou un rabais,la superviseurs Camille nous a regardé de haut nous n’avons même pas argumenter tellement sont service était médiocre, nous avons dépensé plus de 500$ en amoureux avec des massages et ils n’ont même pas honorer les coupons promotionnel malgré nos dépenses précédentes …. Ils a tellement d’autres spas, je ne recommande pas!!!!
Service was really fast! We took the Duck leg confit salad and the Roasted Cauliflower with a very tasty Tahini sauce. It was very good! Great selection of wine as well. We ended it with an apple cake garnished with white chocolate mousse and crumble. It was excellent!
Atmosphere: 3
Food: 4
Service: 5
So delicious deserts.
We took apple pie and carrot pie.
Fast and good service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We were very pleasantly surprised by the cuisine of this restaurant. We tried 4 of the dishes offered and we were not disappointed. The products are good and well made, we really liked the seasonings offered. We could note that the presentation of the plates could be improved, but the taste is there and that is the most important! Well done to the chef!
Atmosphere: 5
Food: 5
Service: 5
The service was OK, the waiting time for someone to come see us was long and despite the place being full, everyone was served or was there to rest in the spa section. We ordered the duck salad, receiving the plate was quite quick but the plate was unappealing when received at $29 I expected better. The duck leg with the soft, pale skin on top that we have to debone does not whet our appetite on a green salad with potatoes, in short, all without much flavor. We come to see you to find out if everything is okay and bring you the invoice without confirming if you would like to have something else, in short, not my best experience and affects a little on the overall experience of the spa, unfortunately!
Atmosphere: 3
Food: 3
Service: 3
So delicious deserts.We took apple pie and carrot pie.Fast and good
Atmosphere: 5
Food: 5
Service: 5
The food is delicious but unfortunately the portions are the size of a starter. We literally ate again when we got home! (and believe me we pay attention to our healthy weight)! In addition to leaving us hungry, it was worth half the price (compared to all the good restaurants in Bromont that we visit regularly). Yet this restaurant would have it all! What a shame.
Atmosphere: 4
Food: 3
Service: 4
Yes, it’s expensive but it’s really worth it! I savored every bite with my eyes closed or almost
Atmosphere: 4
Food: 5
Service: 4
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