Honesty the longest line up I’ve ever seen. There were at least 50 people Waiting to get their ice cream order. Not a great experience. Sorry guys but you need to hire more people During rush times.
Ramtin Hakami
When you buy an ice cream, expecting a glass of water for a child is a least, which they did not offer and asked money for it!
Kats Pervez
The products are good but the service is extremely slow. Even on days when its not too busy the amount of time it takes to get the order is bizzare. They take orders relatively quickly but then the extremely slow delivery of the order is insane. If they service speed improves I would give it a 5-star but for now to wait more than 30 mins on average to get 1 ice cream cone is unacceptable. And on busy days its way worse than this
Jeremie Chevalier
I don't mind paying over price because of the location and the ice cream is good. But the service really needs to be improved. Really really needs improvement
Edit : As requested the explanation related to our experience: The disappointing experience happened on Saturday, June 28, around 10 PM, after going to the movies with my son.
We ordered a poutine and a medium ice cream in a cup with dip. From the start, the young man who took our order seemed visibly annoyed, but we chose to overlook that.
When I received my ice cream, it was served in a cone with dip, which was not what I had ordered. I politely mentioned that I had requested it in a cup. The staff member who had prepared it asked me if it bothered me, and I said yes—I don’t particularly like cones and much prefer a cup.
She then placed the cone into a cup and handed it to me. I again clarified that I did not want a cone at all. She proceeded to remove the cone, but in doing so, took away half the ice cream, and returned it to me without adding any dip.
At that point, I didn’t feel like insisting any further, but as a customer, having to explain myself multiple times and still receiving only part of what I ordered is quite frustrating. This is not the kind of friendly experience one normally associates with Chocolats Favoris.
I wanted to bring this to your attention in the hope that it will help improve customer service in the future.
mhairig abdelhamid
Loved it!
Alaa Al Issa
I like their chocolate flavours
Alejandro Rivera
Nice variety of chocolates and presents, perfect for gifts and dates.
Ahmed Tigh
the chocolate is of very good quality and they are generous in their products. I recommend
Lauri-Eve Constantin
I went to share my party cone with my 6 year old daughter at the district dix30 branch 😁 great service! The new manager is really nice! Thank you so much !
Excellent service from the manager. We were a group of around 20 people and she served everyone efficiently and professionally. A big thank you and a big congratulations for having managed all these people alone without having been warned first!
Vegetarian options: The raspberry sorbet was delicious!
Dietary restrictions: There are some great lactose-free alternatives and they are very popular.
Atmosphere: 5
Food: 5
Service: 5
Jason T
Good amount for the price. Definitely fits the name, very very chocolatey. Very sweet, definitely feels like I'd overdose on sugar if eating more than one portion.
Atmosphere: 5
Food: 5
Service: 5
Christopher Burg
Incredible place and service! The hot chocolates are decadent, I had the Black Signature and Noisette flavours, not too sweet and perfectly made. The service provided by Sabrina was great too and will have us coming back!
Delicious 😋
Honesty the longest line up I’ve ever seen. There were at least 50 people
Waiting to get their ice cream order. Not a great experience. Sorry guys but you need to hire more people During rush times.
When you buy an ice cream, expecting a glass of water for a child is a least, which they did not offer and asked money for it!
The products are good but the service is extremely slow. Even on days when its not too busy the amount of time it takes to get the order is bizzare. They take orders relatively quickly but then the extremely slow delivery of the order is insane. If they service speed improves I would give it a 5-star but for now to wait more than 30 mins on average to get 1 ice cream cone is unacceptable. And on busy days its way worse than this
I don't mind paying over price because of the location and the ice cream is good.
But the service really needs to be improved. Really really needs improvement
Edit : As requested the explanation related to our experience:
The disappointing experience happened on Saturday, June 28, around 10 PM, after going to the movies with my son.
We ordered a poutine and a medium ice cream in a cup with dip. From the start, the young man who took our order seemed visibly annoyed, but we chose to overlook that.
When I received my ice cream, it was served in a cone with dip, which was not what I had ordered. I politely mentioned that I had requested it in a cup. The staff member who had prepared it asked me if it bothered me, and I said yes—I don’t particularly like cones and much prefer a cup.
She then placed the cone into a cup and handed it to me. I again clarified that I did not want a cone at all. She proceeded to remove the cone, but in doing so, took away half the ice cream, and returned it to me without adding any dip.
At that point, I didn’t feel like insisting any further, but as a customer, having to explain myself multiple times and still receiving only part of what I ordered is quite frustrating. This is not the kind of friendly experience one normally associates with Chocolats Favoris.
I wanted to bring this to your attention in the hope that it will help improve customer service in the future.
Loved it!
I like their chocolate flavours
Nice variety of chocolates and presents, perfect for gifts and dates.
the chocolate is of very good quality and they are generous in their products. I recommend
I went to share my party cone with my 6 year old daughter at the district dix30 branch 😁 great service! The new manager is really nice!
Thank you so much !
Restaurantji Recommends
Excellent service from the manager. We were a group of around 20 people and she served everyone efficiently and professionally. A big thank you and a big congratulations for having managed all these people alone without having been warned first!
Vegetarian options: The raspberry sorbet was delicious!
Dietary restrictions: There are some great lactose-free alternatives and they are very popular.
Atmosphere: 5
Food: 5
Service: 5
Good amount for the price. Definitely fits the name, very very chocolatey. Very sweet, definitely feels like I'd overdose on sugar if eating more than one portion.
Atmosphere: 5
Food: 5
Service: 5
Incredible place and service! The hot chocolates are decadent, I had the Black Signature and Noisette flavours, not too sweet and perfectly made. The service provided by Sabrina was great too and will have us coming back!
Atmosphere: 5
Food: 5
Service: 5
I always dream of their ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cornet Éclaté Noisettes Croquantes
The line going out the street and 1 cashier open, feel bad for the staff, they're the ones dealing with the customers.
Atmosphere: 1
Food: 3
Service: 1
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