I find that this restaurant chain (like many others) has declined since the pandemic. The quality of food has gone down, and the prices have gone up. It can be an interesting restaurant for an outing with children, they generally love the bread bar which sets Pacini apart from the competition. But for an adult outing, I would choose another place.
Atmosphere: 3
Food: 3
Service: 4
Ghizlaaanee
Nice setting, warm staff!
Mme. Basirat
Love this restaurant!! Food and service are great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna Grandiosa
Jessica Dubuc
The service was really good, it stood out to us! We had the Pineapple Basil mocktails and I recommend it!
Atmosphere: 5
Food: 5
Service: 5
Diane Raymond
We waited a very long time to finally get our cold plates. The waitress was very nice. Nothing to say about her service but, poor her, she wanted to warm them up for us but we didn't have time to wait any longer. We had to go to work the next morning...
Atmosphere: 2
Food: 2
Service: 5
David Perl
Food and atmosphere were great service was way below par, 15 min before we got a menu, another 20 min to take our order and over 30 to get food….hoping better service if we return
Atmosphere: 4
Food: 4
Service: 1
Martin Lavigne
Un pure désastre notre souper…
Plus de 3.5 heures sur place…
Manger froid car la gérante pense aider en sortant les commandes sur le bar qui reste la 15/20 minutes…la
Moitié de notre table à manger diète ou complètement froid… à 30$ l assiette j appel ça du vol
J ai entendu des dizaines de clients se plaindre ce soir…
La serveuse bien que très gentille n a juste aucune compétence surement du au manque de formation par les gestionnaires…
Pus jamais Pacini
Spatule Abeille
Literally the worse Pacini experience I ever had. The mushroom & steak are clearly frozen and microwaved. Was completely soggy and inedible. The bread grill is literally FULLY COVERED with cremated bread. Its black as night. You will eat it on your bread; it sticks to it. Went there with my girlfriend. Ended up costing hundreds for pre-frozen trash I could've bought at a gas station. She couldn't eat her meal either. Canard pizza has the same problem as the steak.
Atmosphere: 3
Food: 1
Service: 2
Real Mahadeo
Wow! Pacini. This was an Old classic when I was growing up and this place brought back so many fond memories. Fast forward several decades later and things have certainly changed. I took my family here thinking i would introduce Pacini to a new generation. Well let me start by saying never again, the food was mediocre , the price per dish is ridiculous ( then again all restaurants think they are 5 star worthy) my kids have gluten intolerance, so I was pleased to see that they actually had several options, however they charge out the wazoo for replacements. Word of advice you should have the same pricing for a substitue, 5$ on 1 item ,2$ on another etc. Having revamped my entire pantry to my kids intolerance needs. I know the cost and It’s almost like they just added additional cost here and there just to take advantage of those with dietary requirement. The service was really the only thing that was worth the $$. If you are a senior and don’t really cook and are not picky. Then this is the place for you. If you are a family with or without allergies or intolerance. don’t waste your time and money. I am sure you make better pasta and pizza at home and for a fraction of the cost. The reality is that food quality is so poor these days in restaurants that even the simple classics are a miss. Pacini! I give you props for trying to advance with the times, but you’re pricing yourself out of the market with food that isn’t worth the cost. I expected more and sadly got way less. But the bill was not a reflections of that let me tell you!
In the end , this is another validation that the hospitality industry needs to change and get back to quality at all levels. Pacini is no exception.
Vegetarian options: Not tasty at all. Lack of research on what is good and what isn’t
Dietary restrictions: accommodating, but various pricing for the substitution per dish. From 2.5$ to 6$ for gluten free option per item.
The birthday event is way too noisy and really disturbing for everyone. I won't go back there again.
Atmosphere: 1
Food: 3
Service: 3
Carolina Montoya
Excellent service!!!
Atmosphere: 5
Food: 5
Service: 5
Richard Caron
Good service, good meal
Atmosphere: 5
Food: 5
Service: 5
Norm Brad
Unfortunately, as we did not have the health card of the 90-year-old who was celebrating her birthday that day, Thursday, September 5, 2024, and for her it was an exceptional outing given her precarious state of health, and we even asked if we could return with the ID proving his age and birthday, after a fairly long wait at the restaurant, was the person responsible on break? We'll never know and she never came to see us at the table....... well done! Disappointed with this service provided for an elderly person and unfortunately for the nice waitress who had the thankless task of telling us that no the discount will not be possible because it is according to the words of the mysterious person in charge that day at Pacini ! I am regular at this place, with this gesture, and the lack of responsibility and sympathy that we have experienced, I will stop being a customer and will not be your best ambassador?
Atmosphere: 1
Food: 5
Service: 5
Gregory Hernandez
The bread station is so good ? trick is to butter both sides ??? Wife got lasagna and mocktail, i got fish and pasta with negroni. Lasagna was ok. Pasta of lasagna was nice Her mocktail was refreshing and nice Negroni was meh ?↕️ My fish and pasta was really good, we both finished my plate ?? lasagna was kept for leftovers And bread bar was used appropriately and often ?
Very nice experience!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pâtes Carbonara, Escargots
I find that this restaurant chain (like many others) has declined since the pandemic. The quality of food has gone down, and the prices have gone up. It can be an interesting restaurant for an outing with children, they generally love the bread bar which sets Pacini apart from the competition. But for an adult outing, I would choose another place.
Atmosphere: 3
Food: 3
Service: 4
Nice setting, warm staff!
Love this restaurant!! Food and service are great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna Grandiosa
The service was really good, it stood out to us! We had the Pineapple Basil mocktails and I recommend it!
Atmosphere: 5
Food: 5
Service: 5
We waited a very long time to finally get our cold plates. The waitress was very nice. Nothing to say about her service but, poor her, she wanted to warm them up for us but we didn't have time to wait any longer. We had to go to work the next morning...
Atmosphere: 2
Food: 2
Service: 5
Food and atmosphere were great service was way below par, 15 min before we got a menu, another 20 min to take our order and over 30 to get food….hoping better service if we return
Atmosphere: 4
Food: 4
Service: 1
Un pure désastre notre souper… Plus de 3.5 heures sur place… Manger froid car la gérante pense aider en sortant les commandes sur le bar qui reste la 15/20 minutes…la Moitié de notre table à manger diète ou complètement froid… à 30$ l assiette j appel ça du vol J ai entendu des dizaines de clients se plaindre ce soir… La serveuse bien que très gentille n a juste aucune compétence surement du au manque de formation par les gestionnaires… Pus jamais Pacini
Literally the worse Pacini experience I ever had. The mushroom & steak are clearly frozen and microwaved. Was completely soggy and inedible. The bread grill is literally FULLY COVERED with cremated bread. Its black as night. You will eat it on your bread; it sticks to it. Went there with my girlfriend. Ended up costing hundreds for pre-frozen trash I could've bought at a gas station. She couldn't eat her meal either. Canard pizza has the same problem as the steak.
Atmosphere: 3
Food: 1
Service: 2
Wow! Pacini. This was an Old classic when I was growing up and this place brought back so many fond memories. Fast forward several decades later and things have certainly changed. I took my family here thinking i would introduce Pacini to a new generation. Well let me start by saying never again, the food was mediocre , the price per dish is ridiculous ( then again all restaurants think they are 5 star worthy) my kids have gluten intolerance, so I was pleased to see that they actually had several options, however they charge out the wazoo for replacements. Word of advice you should have the same pricing for a substitue, 5$ on 1 item ,2$ on another etc. Having revamped my entire pantry to my kids intolerance needs. I know the cost and It’s almost like they just added additional cost here and there just to take advantage of those with dietary requirement. The service was really the only thing that was worth the $$. If you are a senior and don’t really cook and are not picky. Then this is the place for you. If you are a family with or without allergies or intolerance. don’t waste your time and money. I am sure you make better pasta and pizza at home and for a fraction of the cost. The reality is that food quality is so poor these days in restaurants that even the simple classics are a miss. Pacini! I give you props for trying to advance with the times, but you’re pricing yourself out of the market with food that isn’t worth the cost. I expected more and sadly got way less. But the bill was not a reflections of that let me tell you!
In the end , this is another validation that the hospitality industry needs to change and get back to quality at all levels. Pacini is no exception.
Vegetarian options: Not tasty at all. Lack of research on what is good and what isn’t
Dietary restrictions: accommodating, but various pricing for the substitution per dish. From 2.5$ to 6$ for gluten free option per item.
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
The birthday event is way too noisy and really disturbing for everyone. I won't go back there again.
Atmosphere: 1
Food: 3
Service: 3
Excellent service!!!
Atmosphere: 5
Food: 5
Service: 5
Good service, good meal
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, as we did not have the health card of the 90-year-old who was celebrating her birthday that day, Thursday, September 5, 2024, and for her it was an exceptional outing given her precarious state of health, and we even asked if we could return with the ID proving his age and birthday, after a fairly long wait at the restaurant, was the person responsible on break? We'll never know and she never came to see us at the table....... well done! Disappointed with this service provided for an elderly person and unfortunately for the nice waitress who had the thankless task of telling us that no the discount will not be possible because it is according to the words of the mysterious person in charge that day at Pacini ! I am regular at this place, with this gesture, and the lack of responsibility and sympathy that we have experienced, I will stop being a customer and will not be your best ambassador?
Atmosphere: 1
Food: 5
Service: 5
The bread station is so good ? trick is to butter both sides ???
Wife got lasagna and mocktail, i got fish and pasta with negroni.
Lasagna was ok. Pasta of lasagna was nice
Her mocktail was refreshing and nice
Negroni was meh ?↕️
My fish and pasta was really good, we both finished my plate ?? lasagna was kept for leftovers
And bread bar was used appropriately and often ?
Service was great
Pacini is good, even for a chain, its great
Atmosphere: 5
Food: 4
Service: 5
Loading...