Tim Hortons

More than 10 employees, it took at least 4 minutes to take our order. The preorders machines did not work properly, the trash cans were completely full, tables not clean, neither the toilets. But the cherry on the cake was the sign that said help wanted for more employees.
I worked in a fast food restaurant downtown Montréal where I was the only person to take orders between 7am and 11am, serve them, and I also was doing the cleaning. We were two, (me and one in the kitchen
What’s wrong people ??

Atmosphere: 3

Food: 5

Service: 1

Worst dark roast , triple splendia and triple milk tasted and ordered. It tasted like sweet white drain water.

Food: 1

Very very disgusting customer service first thing in the morning. The drive thru was long, the cashier did not even greet but proceed to ask me in French [no problem] can I have your order? I didn't understand because we recently moved to Quebec and do not speak French just yet. However I replied on English and she continued to speak in French until I asked for English in very very hostile and angry way. I was not comfortable placing my order, she made me nervous and I wasn't able to think or remember my order and she told me proceed and did not take my order. Today is 30 July 2025 at 10am. I will not ever be going back at that branch. I left with no breakfast for me or my wife or my 2 kids.

Atmosphere: 1

Food: 3

Service: 1

Charged wrong order, had no idea what was going on. Lost my simple order of two coffees. One of my worst experiences at a time hortons, that I go to at least twice a day.

Petty and argumentative attitude
Easy to correct mistake on my order. Instead of trying to correct it they just argue until I prove them wrong

Wow missing leadership and coordination, So many employees and services is so slow.
Come on get the job done, Move, your so slow!

Atmosphere: 3

Food: 4

Service: 1

Very slow service not a clue what they’re doing

I have mixed feelings about my opinion because the negative is really not for the morning team, which is exceptional. But what about the evening team? The only one I receive efficient service from is Bob. When Bob is not there, phew! I have been a customer since the place opened. Always the same order, 4-5 times a week. The location makes it the best place for me, so I continue to go back for this simple reason. I order 2 very large triple/triple coffees. Nothing too complicated there. Every other time, either no sugar (problem seems to have been resolved recently) or unbrewed coffees. I have had to drag around little sticks to stir my coffee when our dear evening employees (except Bob) forget to do it or are simply too lazy to do it. The last time, which is what attracts my opinion here, I show up, go to the drive-thru, give my order, arrive in front of the window and the horror begins. An employee arrives with a glass in his hands, seems lost as if he had just seen an apparition of a new planet in front of him, after 30 seconds, he puts the cream in the glass, the coffee, closes the lid and moves on to the second coffee, this time I see him put the sugar, the coffee, the lid and hop he hands me the two coffees, which I still haven't paid for yet. I politely ask him if it is possible to stir my 2 coffees because he hasn't done it. He tells me that he has. I asked him "With the spoon?" he answers "No need, it is stirred when I put the coffee in". I explained to him that if he doesn't do it with the spoon, the sugar stays at the bottom of the glass and it doesn't mix with the rest of the glass. He opened the 2 coffees and complied, Thank you. I told him that he should make me pay before giving me the coffees. He called another employee who came to make me pay and gave me the 2 coffees. Remember the first glass he arrived with from who knows where! Well, all that, he hadn't put sugar in the coffee. Not only do I have to carry around stirring sticks but also sugar (Just in case)!!! I don't know who, Chantale or Manon, reads and responds to these reviews but PLEASE A little more training wouldn't hurt! Thank you!

Atmosphere: 2

Food: 1

Service: 2

Although the food is good, the service is poor. In the middle of an outing with my brother we decide to go to Tim's to get a coffee. Arriving at the order terminal I ask for a very simple coffee and a decaf coffee for my brother. I am told there is no decaf. So I ask is it because there aren't any anymore or because there aren't any in fact. They tell me “there’s no decaf coffee made”. So I ask to make some since we came for a coffee and a decaf. The employee's attitude suddenly changed. I am informed that it will take more or less 15 minutes before it is ready. I informed him that we were going to wait and that was why we had come. Once we got to the window to pay, we were given angry faces. I don't recommend. Avoid this place.

Atmosphere: 1

Food: 3

Service: 1

I ordered a very large French vanilla and they didn't fill it completely. 🙄

Sunday 4:55pm

I had asked the counter staff if they had any Tim Bits in strawberry flavor, and I was informed that it would be ready in about 10 minutes. I agreed to wait, understanding that it would take a short time to prepare. However, after waiting for 25 minutes, I was unexpectedly told that the item was on back order, which was very frustrating.

The lack of communication during the wait, as well as the sudden change in information, left me feeling disappointed with the service.

Service: 1

Kid-friendliness: High chair rare but available

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Aux Bleuet Sauvages Muffins

Bunch of scammers here. Multiple times free coffees were loaded in the app and they charged full price for them.

Atmosphere: 1

Food: 1

Service: 1

Worst Tim I've seen, wrong date in orders, very long waiting time, and bad service

food was cold, was told i had to be charged for honey with my coffee, it’s literally supposed to be free, lady was talking instead of charging me for my order. my bagel was also half cut let alone harder than a rock and ice cold.

Atmosphere: 1

Food: 1

Service: 1