extremely unprofessional, racist and rude staff. staff will call you racial slurs for messing up your order
Atmosphere: 1
Food: 1
Service: 1
KiddOrdine
Terrible experience with completely unprofessional staff. One employee made my order incorrectly, then blamed me for it and refused to fix it, claiming it was because I was on my phone. Another employee repeatedly called me the N-word after I refused to accept their poor service, then even tried to start a fight. This kind of behavior is completely unacceptable and shows zero customer service or respect. Absolutely awful experience — these employees should not be working in customer-facing roles.
Atmosphere: 1
Food: 1
Service: 1
Plamen B
Not the best service from the counter woman, also missing options.
Atmosphere: 4
Food: 3
Service: 1
Dear Mr Dubs
Great place! Very friendly staff! Conveniently located near my work place. And finally excellent operating hours
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Shawarma
saeed ghamsary
Very polite
Atmosphere: 5
Food: 5
Service: 5
Rohit Chandarh
Very friendly staff, neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Zanoor Simran Amin
Very friendly service, and tasty shawarmas and bowls
I placed an order via Uber Eats today around 6:30 PM, and unfortunately, one item — a chicken shawarma bowl — was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, and another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order and it was not forgotten including an additional sandwich.
On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated and helped offset some of the frustration. The person I spoke with by phone was courteous and tried to assist, but was limited by the system — no resolution was possible unless another driver was available.
While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service and the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.
Catherine Nunez
Sometimes drive by at this place late at night. The staff behind the counter are really nice. Food is okay!
Brian Bridgeman
If you enjoy mushy, pasty chicken, flavourless rice, stale potatoes, somehow bland garlic sauce (?!?!), all for over 20$ with tip, then go to this place. Boustan has gone down the tubes unfortunately, and this location is no exception. Next time I want a quick meal in the area, I’ll head across the street to Falafel St-Jacques.
Atmosphere: 1
Food: 1
Service: 3
Jonathan Legault
Great place, good food and nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shish Taouk Platter, Chicken Shawarma, Bol Stan Shawarma, Bol Falafel
Tipu Sultan
One of the best Boustan, they knows how to make real shawarma, taste always good and their stuff is so friendly ⭐️⭐️⭐️⭐️⭐️
extremely unprofessional, racist and rude staff. staff will call you racial slurs for messing up your order
Atmosphere: 1
Food: 1
Service: 1
Terrible experience with completely unprofessional staff.
One employee made my order incorrectly, then blamed me for it and refused to fix it, claiming it was because I was on my phone. Another employee repeatedly called me the N-word after I refused to accept their poor service, then even tried to start a fight. This kind of behavior is completely unacceptable and shows zero customer service or respect. Absolutely awful experience — these employees should not be working in customer-facing roles.
Atmosphere: 1
Food: 1
Service: 1
Not the best service from the counter woman, also missing options.
Atmosphere: 4
Food: 3
Service: 1
Great place! Very friendly staff! Conveniently located near my work place. And finally excellent operating hours
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Shawarma
Very polite
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff, neat and clean.
Atmosphere: 5
Food: 5
Service: 5
Very friendly service, and tasty shawarmas and bowls
Very nice guy I meet there, and I enjoy the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Nice place the chicken is perfect
Atmosphere: 5
Food: 5
Service: 5
Really nice shawarma and also really good service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed an order via Uber Eats today around 6:30 PM, and unfortunately, one item — a chicken shawarma bowl — was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, and another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order and it was not forgotten including an additional sandwich.
On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated and helped offset some of the frustration. The person I spoke with by phone was courteous and tried to assist, but was limited by the system — no resolution was possible unless another driver was available.
While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service and the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.
Sometimes drive by at this place late at night. The staff behind the counter are really nice. Food is okay!
If you enjoy mushy, pasty chicken, flavourless rice, stale potatoes, somehow bland garlic sauce (?!?!), all for over 20$ with tip, then go to this place. Boustan has gone down the tubes unfortunately, and this location is no exception.
Next time I want a quick meal in the area, I’ll head across the street to Falafel St-Jacques.
Atmosphere: 1
Food: 1
Service: 3
Great place, good food and nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shish Taouk Platter, Chicken Shawarma, Bol Stan Shawarma, Bol Falafel
One of the best Boustan, they knows how to make real shawarma, taste always good and their stuff is so friendly ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
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