I placed an order via Uber Eats today around 6:30 PM, and unfortunately, one item — a chicken shawarma bowl — was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, and another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order and it was not forgotten including an additional sandwich.
On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated and helped offset some of the frustration. The person I spoke with by phone was courteous and tried to assist, but was limited by the system — no resolution was possible unless another driver was available.
While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service and the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.
Catherine Nunez
Sometimes drive by at this place late at night. The staff behind the counter are really nice. Food is okay!
Brian Bridgeman
If you enjoy mushy, pasty chicken, flavourless rice, stale potatoes, somehow bland garlic sauce (?!?!), all for over 20$ with tip, then go to this place. Boustan has gone down the tubes unfortunately, and this location is no exception. Next time I want a quick meal in the area, I’ll head across the street to Falafel St-Jacques.
Atmosphere: 1
Food: 1
Service: 3
Jonathan Legault
Great place, good food and nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shish Taouk Platter, Chicken Shawarma, Bol Stan Shawarma, Bol Falafel
Tipu Sultan
One of the best Boustan, they knows how to make real shawarma, taste always good and their stuff is so friendly ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
hanafiou diallo
Good service , good food
Atmosphere: 5
Food: 5
Service: 5
Abdoul Karim Balde
Great experience and the food was extravagant and quick. Must visit place and service is fantastic. Ali took care of me and my friends well.
Atmosphere: 5
Food: 5
Service: 5
Coin Circuit
The dumbest Boustan in Montreal. It’s like they can’t read. I ordered a 2 for 1 and I got only 1. And this happened to me 3 times. Don’t they know that Uber eats is gonna refund their clients? Absolute scam
Atmosphere: 1
Food: 1
Service: 1
Mdjahid Hasan
Parking: I liked their new oven baked pita. It's little expensive but worth. They are located just opposite to gas station so one can park the car at the gas station. They have their own parking but in the back side which is bit difficult .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
Ibrahim Ahmad
I really loved because they are stuff very friendly also Behaviour is good .
I placed an order via Uber Eats today around 6:30 PM, and unfortunately, one item — a chicken shawarma bowl — was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, and another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order and it was not forgotten including an additional sandwich.
On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated and helped offset some of the frustration. The person I spoke with by phone was courteous and tried to assist, but was limited by the system — no resolution was possible unless another driver was available.
While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service and the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.
Sometimes drive by at this place late at night. The staff behind the counter are really nice. Food is okay!
If you enjoy mushy, pasty chicken, flavourless rice, stale potatoes, somehow bland garlic sauce (?!?!), all for over 20$ with tip, then go to this place. Boustan has gone down the tubes unfortunately, and this location is no exception.
Next time I want a quick meal in the area, I’ll head across the street to Falafel St-Jacques.
Atmosphere: 1
Food: 1
Service: 3
Great place, good food and nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shish Taouk Platter, Chicken Shawarma, Bol Stan Shawarma, Bol Falafel
One of the best Boustan, they knows how to make real shawarma, taste always good and their stuff is so friendly ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
Good service , good food
Atmosphere: 5
Food: 5
Service: 5
Great experience and the food was extravagant and quick. Must visit place and service is fantastic. Ali took care of me and my friends well.
Atmosphere: 5
Food: 5
Service: 5
The dumbest Boustan in Montreal. It’s like they can’t read. I ordered a 2 for 1 and I got only 1. And this happened to me 3 times. Don’t they know that Uber eats is gonna refund their clients? Absolute scam
Atmosphere: 1
Food: 1
Service: 1
Parking: I liked their new oven baked pita. It's little expensive but worth. They are located just opposite to gas station so one can park the car at the gas station. They have their own parking but in the back side which is bit difficult .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma
I really loved because they are stuff very friendly also Behaviour is good .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are every day special @11.99 only. I really loved because it budget friendly and also the portion is very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Platter, Sandwich
Great and friendly environment.
Good food also 😀
Atmosphere: 4
Food: 3
Service: 5
Fast and caring
Food: 5
The guy working here told us in a very rude manner no dine in here
Atmosphere: 1
Service: 1
Bad service
Atmosphere: 1
Food: 1
Service: 1
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