This was my first time visiting a Salvatoré Pizza restaurant, and unfortunately, it was a frustrating experience. I ordered a Roquette/Proscuitto pizza, assuming like in most restaurants that it would come fully prepared. Only afterward when opening the pizza did I learn that customers are expected to add their own condiments. Apparently, this is mentioned online, but there is no signage in the restaurant, no mention on the menu, and no explanation at the counter. Nothing indicated that this was a self-serve model.
As a first-time customer, I expected the staff to explain how it works, not to assume I already knew. Instead, one employee kept repeating, “It’s on the internet,” in a condescending tone as if I was supposed to automatically know. Another staff member called the owner, who refused to offer any partial credit for the condiments. I wasn’t asking for a full refund, just fairness.
If you want customers to return, you can’t take for granted that everyone is familiar with your system. Better signage and respectful service would go a long way.
Atmosphere: 3
Food: 5
Service: 1
Ariane Bonneau
Excellent
Atmosphere: 5
Food: 5
Service: 5
Shyler Léger
We ordered on UberEats and the food never came. I tried to call to see if I could pick up the order and the girl was rude telling me to call Uber not understanding that I wanted to pick it up.Bad service overall.
Atmosphere: 2
Food: 3
Service: 1
Jean-François Dumais
Amazing staff!
Atmosphere: 2
Food: 3
Service: 5
Ben Emond
Parking: Yep
Atmosphere: 5
Food: 5
Service: 5
Xavier
⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
David Gagné
Always excellent, fast service!!
Atmosphere: 5
Food: 5
Service: 5
Myriam Laroche
Fast service, excellent food, competitive price/discount! I recommend ?
Atmosphere: 5
Food: 5
Service: 5
Isabelle “Bella” St Georges
To this day I have always loved their food Super good service in store Super easy online ordering There is even tracking to see where the delivery person is ?
Everything is delicious, and the service is super fast!!!
Atmosphere: 5
Food: 5
Service: 5
Jean-Sebastien Picard
Very satisfied the Pizza very good just the delivery man surely missed my pizza because it was all crushed on half my it was still good and just like that I am a delivery man expensive olive and seriously charges of 4$ wow anything expensive olive we have fees only at 10km and more
Atmosphere: 5
Food: 5
Service: 5
Remi
Good morning,
I recently observed the automatic addition of a 15% tip for takeout orders. Preferring to have the freedom to decide on tipping, I suggest reconsidering this practice. Rather than leaving this responsibility to customers, wouldn't it be simpler to ensure a decent salary for your employees?
This was my first time visiting a Salvatoré Pizza restaurant, and unfortunately, it was a frustrating experience. I ordered a Roquette/Proscuitto pizza, assuming like in most restaurants that it would come fully prepared. Only afterward when opening the pizza did I learn that customers are expected to add their own condiments. Apparently, this is mentioned online, but there is no signage in the restaurant, no mention on the menu, and no explanation at the counter. Nothing indicated that this was a self-serve model.
As a first-time customer, I expected the staff to explain how it works, not to assume I already knew. Instead, one employee kept repeating, “It’s on the internet,” in a condescending tone as if I was supposed to automatically know. Another staff member called the owner, who refused to offer any partial credit for the condiments. I wasn’t asking for a full refund, just fairness.
If you want customers to return, you can’t take for granted that everyone is familiar with your system. Better signage and respectful service would go a long way.
Atmosphere: 3
Food: 5
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
We ordered on UberEats and the food never came. I tried to call to see if I could pick up the order and the girl was rude telling me to call Uber not understanding that I wanted to pick it up.Bad service overall.
Atmosphere: 2
Food: 3
Service: 1
Amazing staff!
Atmosphere: 2
Food: 3
Service: 5
Parking: Yep
Atmosphere: 5
Food: 5
Service: 5
⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Always excellent, fast service!!
Atmosphere: 5
Food: 5
Service: 5
Fast service, excellent food, competitive price/discount! I recommend ?
Atmosphere: 5
Food: 5
Service: 5
To this day I have always loved their food
Super good service in store
Super easy online ordering
There is even tracking to see where the delivery person is ?
Atmosphere: 4
Food: 5
Service: 5
Very good pizza, quick service
Restaurantji Recommends
Everything is delicious, and the service is super fast!!!
Atmosphere: 5
Food: 5
Service: 5
Very satisfied the Pizza very good just the delivery man surely missed my pizza because it was all crushed on half my it was still good and just like that I am a delivery man expensive olive and seriously charges of 4$ wow anything expensive olive we have fees only at 10km and more
Atmosphere: 5
Food: 5
Service: 5
Good morning,
I recently observed the automatic addition of a 15% tip for takeout orders. Preferring to have the freedom to decide on tipping, I suggest reconsidering this practice. Rather than leaving this responsibility to customers, wouldn't it be simpler to ensure a decent salary for your employees?
Atmosphere: 2
Food: 1
Service: 2
Always good and fast service
Atmosphere: 5
Food: 5
Service: 5
Highly recommend for pizza fans!
Atmosphere: 5
Food: 5
Service: 5
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