Not busy but still waiting long for just 2 cups of coffee
Atmosphere: 4
Food: 5
Service: 4
Mourad Jabbar
One Canadian staff member I don’t know really here name As a dasher at night we come to collect the order we are 3 dasher She said bad word then she refused to give us the order It’s not my first time that she’s always angry speaking with bad language with us Plz take an action
Atmosphere: 1
Food: 1
Service: 1
Anthony Boxell
These workers should be ashamed of themselves I went to get an order and saw how they spoke to an Uber driver. It was absolutely sickening. I told the girl off and she was so rude. This place should be shut down. I'm calling corporate. There's no way I'm going to put up with that
Atmosphere: 1
Food: 1
Service: 1
Alyson Chabot-Rousseau
Taking forever to get the food we order and taste old oil very bad
Atmosphere: 1
Food: 1
Service: 1
amandeep singh
Its 1st of January and the time is 2:50 the employee at the drive through the name i guess was something like Flitch. I not a racist person just to describe she is a black lady with blue hair she doesn’t have etiquettes at all and also she was so rude I don’t think so she should work here with that behaviour my drink was flat it was just a sweet water and I asked here to replace my drink and she didn’t listened to what i was saying and she slammed the door at my face and even she didn’t let me complete my self it was so disrespectful to me and guess what i got the flat drink again if she don’t know how to behave as customer service representative she should not be at the drive though as it is new year she was there to spoil my new year night. There is no zero star option in the service and atmosphere other wise I would have given that instead of one star. This thing should be considered by there manager or who ever is looking after these reviews thing otherwise there no point of putting the reviews at McDonalds reviews are there to make things better. Thanks if this thing is considered by anyone. I would really appreciate If i hear something back.
Atmosphere: 1
Food: 1
Service: 1
Siddiqui Farhan
I am writing to formally complain about my recent experience at the Champlain McDonald’s branch. At 11.30 pm 30/12/2025 On my visit, I ordered fries, but unfortunately, I received them cold. When I approached the drive-thru window to address the issue, the staff did not open the window and were unresponsive.
I then circled back through the drive-thru and explained once again that the fries were cold and that this was not the first time this had happened. The staff informed me that they would still provide cold fries as they were from the same batch. When I requested fresh, hot fries and mentioned that I could wait, one of the employees then slammed the drive-thru window in my face and went inside to bring back the same cold fries, ignoring my request.
This behavior is unacceptable and unprofessional. I kindly request that you look into this matter and take appropriate action. I believe that customers deserve respectful and quality service, and I hope this issue will be addressed promptly.
I would like to specifically mention the staff member who was unprofessional. She was a heavier-set girl, wearing a blue or black mask, and her behavior was not appropriate. It’s important to address her specifically, so that the complaint is directed accurately.
Food: 1
Service: 1
Abeer Siddiqui
Hello, I would like to make a complaint about my recent visit to McDonald’s,by drive thru One of the female staff members was very rude and unprofessional in her behavior. Her tone was disrespectful and she did not communicate properly. This experience was very disappointing and not what I expect from McDonald’s customer service. I hope you will look into this matter and ensure better service in the future. Thank you
Atmosphere: 1
Food: 1
Service: 1
Alain Trudeau
Horrible place and food if you can call it food...
Atmosphere: 1
Food: 1
Service: 1
Jatinder Singh
Very bad behaviour by the staff specially the the girl who work at night she don’t know how to talk with costumer she’s talk very rude 👎👎👎👎
manpreet singh
Drive thru night staff just only one lady she’s too rude . She don’t have manners how to talk with elder and old persons specially with uber drivers. I did uber everywhere i deal with all restaurants. But one of the bad staff in this McDonald’s.
Very bad customer service treats customers poorly talk in a very bad way especially the one girl who works at night no greetings no thank nothing just straight up rude as if i was eating for free don’t recommend at all 0/10
mary giust
Waited half hour.. they got my order wrong.. they put the employee without experience who kept asking for help during dinner rush.. restaurant isn’t clean.. won’t be going back
Atmosphere: 1
Food: 1
Service: 1
Zineb F
Don’t go there early morning, they will give you cookies FROM THE DAY BEFORE!!!
Sheldon Stewart
I'm waiting to pay for my drive through. Employees inside on their phones. Never in my life have I waited this long....still waiting
Not busy but still waiting long for just 2 cups of coffee
Atmosphere: 4
Food: 5
Service: 4
One Canadian staff member I don’t know really here name
As a dasher at night we come to collect the order we are 3 dasher
She said bad word then she refused to give us the order
It’s not my first time that she’s always angry speaking with bad language with us
Plz take an action
Atmosphere: 1
Food: 1
Service: 1
These workers should be ashamed of themselves I went to get an order and saw how they spoke to an Uber driver. It was absolutely sickening. I told the girl off and she was so rude. This place should be shut down. I'm calling corporate. There's no way I'm going to put up with that
Atmosphere: 1
Food: 1
Service: 1
Taking forever to get the food we order and taste old oil very bad
Atmosphere: 1
Food: 1
Service: 1
Its 1st of January and the time is 2:50 the employee at the drive through the name i guess was something like Flitch. I not a racist person just to describe she is a black lady with blue hair she doesn’t have etiquettes at all and also she was so rude I don’t think so she should work here with that behaviour my drink was flat it was just a sweet water and I asked here to replace my drink and she didn’t listened to what i was saying and she slammed the door at my face and even she didn’t let me complete my self it was so disrespectful to me and guess what i got the flat drink again if she don’t know how to behave as customer service representative she should not be at the drive though as it is new year she was there to spoil my new year night. There is no zero star option in the service and atmosphere other wise I would have given that instead of one star. This thing should be considered by there manager or who ever is looking after these reviews thing otherwise there no point of putting the reviews at McDonalds reviews are there to make things better. Thanks if this thing is considered by anyone. I would really appreciate If i hear something back.
Atmosphere: 1
Food: 1
Service: 1
I am writing to formally complain about my recent experience at the Champlain McDonald’s branch. At 11.30 pm 30/12/2025 On my visit, I ordered fries, but unfortunately, I received them cold. When I approached the drive-thru window to address the issue, the staff did not open the window and were unresponsive.
I then circled back through the drive-thru and explained once again that the fries were cold and that this was not the first time this had happened. The staff informed me that they would still provide cold fries as they were from the same batch. When I requested fresh, hot fries and mentioned that I could wait, one of the employees then slammed the drive-thru window in my face and went inside to bring back the same cold fries, ignoring my request.
This behavior is unacceptable and unprofessional. I kindly request that you look into this matter and take appropriate action. I believe that customers deserve respectful and quality service, and I hope this issue will be addressed promptly.
I would like to specifically mention the staff member who was unprofessional. She was a heavier-set girl, wearing a blue or black mask, and her behavior was not appropriate. It’s important to address her specifically, so that the complaint is directed accurately.
Food: 1
Service: 1
Hello,
I would like to make a complaint about my recent visit to McDonald’s,by drive thru
One of the female staff members was very rude and unprofessional in her behavior. Her tone was disrespectful and she did not communicate properly.
This experience was very disappointing and not what I expect from McDonald’s customer service.
I hope you will look into this matter and ensure better service in the future.
Thank you
Atmosphere: 1
Food: 1
Service: 1
Horrible place and food if you can call it food...
Atmosphere: 1
Food: 1
Service: 1
Very bad behaviour by the staff specially the the girl who work at night she don’t know how to talk with costumer she’s talk very rude 👎👎👎👎
Drive thru night staff just only one lady she’s too rude . She don’t have manners how to talk with elder and old persons specially with uber drivers.
I did uber everywhere i deal with all restaurants. But one of the bad staff in this McDonald’s.
Service: 1
Restaurantji Recommends
Great service. Staffs are nice.
Atmosphere: 4
Food: 4
Service: 4
Very bad customer service treats customers poorly talk in a very bad way especially the one girl who works at night no greetings no thank nothing just straight up rude as if i was eating for free don’t recommend at all 0/10
Waited half hour.. they got my order wrong.. they put the employee without experience who kept asking for help during dinner rush.. restaurant isn’t clean.. won’t be going back
Atmosphere: 1
Food: 1
Service: 1
Don’t go there early morning, they will give you cookies FROM THE DAY BEFORE!!!
I'm waiting to pay for my drive through. Employees inside on their phones. Never in my life have I waited this long....still waiting
Atmosphere: 1
Food: 1
Service: 1
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