You can really feel the difference under the new ownership.
This location has been running so much smoother lately—cleaner, quicker service, and the team actually seems happy to be there.
I also visited their other location down the road, and both are run with the same level of care and consistency. Nice to see a local owner making a real difference!
Atmosphere: 5
Food: 5
Service: 5
Guy Bienvenue
Soup not ready at noon, and all tables dirty with crumbles on the floor. It needs better management.
Atmosphere: 2
Food: 3
Service: 3
Safiya Gangat
Good service the food was so fresh overall one of the fastest Tim hortans i’ve ever been too. I’ve been coming here for year and it has improved so much!
30 minutes of waiting to leave empty-handed to go to dinner elsewhere.
12 people going around in circles, like children who don't know what to do without being told personally, everyone works to make ONE coffee, everyone prepares ONE sandwich, everyone goes together to get the potatoes in the kitchen, we're struggling to decide how to prepare a bagel... meanwhile the manager was just an idea because I didn't see her until I was getting my money back.
Really, the efficiency is zero, zero!
Skills 0/5, communication 0/5, cleanliness 0/5 an employee stuck his finger in his nose while he was preparing a sandwich, (bad order too!), but the working atmosphere 100!! as reggaeton music plays on the floor and the employees relax and chat quietly while of the 12-14 who are on the floor only 2-3 work for their salary.
How frustrating to see this going on while the line of cars quietly increases outside.
To give an idea, during the thirty minutes I spent there: I didn't manage to have a classic Tim's sandwich and a Worker's Wrap; When he arrived he didn't have any car in the drive-thru but when he left he already had 8, only one order was served for a lady who had arrived there before me...
Seriously, just thinking about it takes away the taste for eating Tim, very disappointing.
We have gone elsewhere with customer service clearly.
The manager reimbursed me for the bill so that I would leave empty-handed afterwards, I hope that things will improve very soon because it must cost a lot to pay so many employees to do nothing.
I only give 2 stars because there are 2-3 employees who are trying hard to make things happen.
Atmosphere: 1
Food: 1
Service: 1
ravenclawsss
Horrible service, order was completely wrong, workers are just standing there turning in circles doing absolutely nothing
Atmosphere: 1
Food: 1
Service: 1
Eric Bibeau
Fast and accurate service
Atmosphere: 4
Food: 5
Service: 5
Lyne Cormier
Sunday December 1st 3:20 p.m.... I go to Tim's almost every day and it is by far the WORST customer service I have seen in my life! Fortunately that's not where I'm going, it was the first time and the last time I set foot there. I go inside to order myself a timatin. There are 3 employees behind the cash registers. I wait there for several minutes. They all looked at me at least 3 times... And then I asked another to come and serve me, she replied that she had the headset and that she couldn't do everything. (There is only 1 person at the drive-thru and it's my sister-in-law) Then she asks a guy to come, he goes back into the kitchen... To finally shout is there anyone someone who can come and serve the customer. And then finally a nice young lady comes from behind and asks me what I want to order. I tell her I want a timatin sausage... Then she asks me how I want to pay... I tell her cash. And the other one is screaming... Well NO we can't make it pass 3 p.m. Ok... I understand that you don't make it past 3 p.m. But there is a way of speaking to the world. I've never seen that!!! Never could!!!! -5 stars... But unfortunately the least I can do is 1.
Atmosphere: 1
Service: 1
Jenny Trifonopoulos
I think everyone should have a little vyvanse before their shift. It's not going well at all.
Take 30 minutes at the drive-thru, super slow, not able to take an order properly.
Atmosphere: 1
Food: 1
Service: 1
Mohand Sadoudi
Remarkable change I appreciate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap Au Poulet Grillé Bacon Et Sauce Ranch, Wrap Au Poulet Croustillant
ilove montreal
Worse service in Canada the place almost empty so what the manager do he take order people pay than he go to do the order and give it to them than he go back to cash and take another order than he go to do whatever they order so with three people in front of me I waited 20 minutes than I left lucky the owner of that spot won’t bankrupt because of that manager
Super service
Atmosphere: 5
Food: 5
Service: 5
Clean and organized, I recommend it.
You can really feel the difference under the new ownership.
This location has been running so much smoother lately—cleaner, quicker service, and the team actually seems happy to be there.
I also visited their other location down the road, and both are run with the same level of care and consistency. Nice to see a local owner making a real difference!
Atmosphere: 5
Food: 5
Service: 5
Soup not ready at noon, and all tables dirty with crumbles on the floor. It needs better management.
Atmosphere: 2
Food: 3
Service: 3
Good service the food was so fresh overall one of the fastest Tim hortans i’ve ever been too. I’ve been coming here for year and it has improved so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bagels, Festim Familial
Very, very disappointing experience.
30 minutes of waiting to leave empty-handed to go to dinner elsewhere.
12 people going around in circles, like children who don't know what to do without being told personally, everyone works to make ONE coffee, everyone prepares ONE sandwich, everyone goes together to get the potatoes in the kitchen, we're struggling to decide how to prepare a bagel... meanwhile the manager was just an idea because I didn't see her until I was getting my money back.
Really, the efficiency is zero, zero!
Skills 0/5, communication 0/5, cleanliness 0/5 an employee stuck his finger in his nose while he was preparing a sandwich, (bad order too!), but the working atmosphere 100!! as reggaeton music plays on the floor and the employees relax and chat quietly while of the 12-14 who are on the floor only 2-3 work for their salary.
How frustrating to see this going on while the line of cars quietly increases outside.
To give an idea, during the thirty minutes I spent there: I didn't manage to have a classic Tim's sandwich and a Worker's Wrap; When he arrived he didn't have any car in the drive-thru but when he left he already had 8, only one order was served for a lady who had arrived there before me...
Seriously, just thinking about it takes away the taste for eating Tim, very disappointing.
We have gone elsewhere with customer service clearly.
The manager reimbursed me for the bill so that I would leave empty-handed afterwards, I hope that things will improve very soon because it must cost a lot to pay so many employees to do nothing.
I only give 2 stars because there are 2-3 employees who are trying hard to make things happen.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, order was completely wrong, workers are just standing there turning in circles doing absolutely nothing
Atmosphere: 1
Food: 1
Service: 1
Fast and accurate service
Atmosphere: 4
Food: 5
Service: 5
Sunday December 1st 3:20 p.m....
I go to Tim's almost every day and it is by far the WORST customer service I have seen in my life! Fortunately that's not where I'm going, it was the first time and the last time I set foot there. I go inside to order myself a timatin. There are 3 employees behind the cash registers. I wait there for several minutes. They all looked at me at least 3 times... And then I asked another to come and serve me, she replied that she had the headset and that she couldn't do everything. (There is only 1 person at the drive-thru and it's my sister-in-law) Then she asks a guy to come, he goes back into the kitchen... To finally shout is there anyone someone who can come and serve the customer. And then finally a nice young lady comes from behind and asks me what I want to order. I tell her I want a timatin sausage... Then she asks me how I want to pay... I tell her cash. And the other one is screaming... Well NO we can't make it pass 3 p.m. Ok... I understand that you don't make it past 3 p.m. But there is a way of speaking to the world. I've never seen that!!!
Never could!!!! -5 stars... But unfortunately the least I can do is 1.
Atmosphere: 1
Service: 1
I think everyone should have a little vyvanse before their shift. It's not going well at all.
Restaurantji Recommends
Take 30 minutes at the drive-thru, super slow, not able to take an order properly.
Atmosphere: 1
Food: 1
Service: 1
Remarkable change I appreciate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap Au Poulet Grillé Bacon Et Sauce Ranch, Wrap Au Poulet Croustillant
Worse service in Canada the place almost empty so what the manager do he take order people pay than he go to do the order and give it to them than he go back to cash and take another order than he go to do whatever they order so with three people in front of me I waited 20 minutes than I left lucky the owner of that spot won’t bankrupt because of that manager
Atmosphere: 1
Food: 1
Service: 1
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Good ❤️ 👍
Loading...