Tim Hortons

I went through the drive-thru and left the premises with an employee who gave me the bad finger (middle finger) in the presence of the manager.
I didn't disrespect anyone, I just said that I was going to make a complaint about the unprofessionalism of the employee who served me an espresso with at least 6 sugars when I asked for an espresso with 1 sugar knowing that this is not the first time that she has done this to me and serves me with a mocking smile.
The manager opened the glass and saw that it was full of sugar, that it was done on purpose and that it was not a mistake. I cleared the way for the customers and went inside to get an explanation for these behaviors and I was shocked when the manager explained to me that the employee who gave me the middle finger is her daughter. .
No respect on the part of the employee towards the hierarchy and towards the customers knowing that I have been going through this branch for quite a while 5 times a week.

Drive-thru service 15 minutes wait I can see 4 cars ahead that he has a problem with his order I said to myself a dozen donuts he can't be wrong Well no they don't know how to count 10 instead of 12 each every time I go to the Tim Horton's in Mercier it's mediocre service it's over never again I'm going to go to that one I told my partner we're going to be caught in line we won't be able to leave and s may be long 15 minutes of my life wasted.

Service: 1

I wanted to take a detour to go to another Tim's because I always get poor service at this Tim's. Finally, “we just have 2 coffees, what can go so wrong”. I went there and got some errors. For a medium 2/2, I had a medium strong 2 creams. For a black one with a sleeve and some ice cubes on top, I received a black coffee filled with ice cream.

Fair food

Atmosphere: 2

Food: 3

Service: 3

See man inside doesnt aknowledge me. Says open til 10... its 840... cant go in driverthru as we ha e a trailer.

Service: 1

Waiting for over 20 minutes for a car service coffee sorry loss of customers

Service: 1

Super clean
The employees are friendly, special mention to young Ghali

Atmosphere: 5

Food: 5

Service: 5

Very clean place and appropriate service

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 3

Service: 4

Very bad experience. Bad service because there was a hair in my sandwich, and when I told them I was told it was mine. I'm bald. I was never refunded or apologized..
The next time I ordered a chicken sandwich and they gave me a ham sandwich and they changed it to me only after 30 minutes of waiting.

I would never recommend this place

Atmosphere: 1

Food: 1

Service: 1

Dirty place

Service: 1

The employees are nice and the service impeccable BUT the manager in a SOLID rush who shouted at all the employees is a big NO! There is a labor shortage, taking care of your employees is the minimum! One of the employees told me that she is stressed about a possible inspection…

Atmosphere: 1

Food: 5

Service: 5

Smiling staff.

Coffee full of grain in Café

Service: 4

Fast service, no errors in my order.

Atmosphere: 3

Food: 5

Service: 5

They never, ever, ever work efficiently. It’s absurd. Whoever is managing shouldn’t be managing. Frustrating experience every time I try to stop at the drive through and lose 20 minutes of my life. The Mc Donald’s just across deals with customers in 3 minutes.

Extreme incompetence.

Atmosphere: 1

Food: 2

Service: 1