It's not uncommon that they don't have the muffin or donut I want, every time I wait for my order the same dirt is not cleaned even though I kindly mentioned it to them
Atmosphere: 3
Food: 3
Service: 4
Daniel Molettieri
As a trained chef and someone who works in client service, I was particularly shocked and disappointed at the service at this store.
I was waiting patiently for around 5 minute, note that I was the only person in line, and when the young man final arrived at the cash, he just stood there and did not greet me until I said “hello, how are you?”. After taking my order he just left, did not say thank you and when my food was ready just handed it to me without saying thank you or good bye or anything of that nature.
I asked to speak to the manager on duty and she did listen however she made excuses saying it’s not the norm that her staff acts that way and did not offer apologies or any way to make it right. I have managed a store of one of their competitors and if I heard about one of my employees treating customers like that, the consequences would be swift and severe. I do not mind waiting, but you should assure that the service you do provide is professional and courteous.
Note that while this review is written in English, the whole interaction was in French and that I am fully bilingual. There is no language barrier contributing to this lack of service.
Do better!
Atmosphere: 1
Food: 1
Service: 1
William Landry
Incredible, I go in there, there are 2 people in front of me (they order 2 coffees) I swear to you 17 MINUTES LATER I was still in line to place my order, I go back and there is a line up coming out outside. How does it take TEN SEVEN MINUTES TO MAKE TWO COFFEES. I left without ordering anything, incredible how it stays alive on time, it's so late ***88
Kevin Girard
The service is fast and impeccable. The well-cooked wrap is always perfect, and the orders are exact. The line moves faster than at all the Tim Hortons on my route. Bravo for the notable improvement in recent months. And, once again, they are the only ones to toast the wrap twice correctly!
Atmosphere: 5
Food: 5
Service: 5
Lisbeth
Very dirty full of flies. Not clean. Misplaced muffin display and timbits on the floor. 20 min for a latter.
Atmosphere: 1
Food: 1
Service: 1
marlyjm14
I would like to congratulate Nathan as a nice evening boy!! very polite and attentive to young customers like that we need a lot more well done boy you do a remarkable job 👌🙏☕️
Atmosphere: 5
Food: 5
Service: 5
T JARK
Love this timmies,gives alot of free money plus free food
Food: 2
Service: 5
chrystina doyle
I just went to get an iced cappuchino and evening workers should pay more attention to the amount of java in the ice cap machine. There were clearly 3 bags of java rather than 2. My ice cap literally tasted like espresso very very strong all the customers will be drinking this in the next few hours until the machine empties I try to call to avoid that there are other customers who drink it but they don't respond. In short, I couldn't even drink my iced cappuchino because it's really not good.
Antoine Leclair
Very dry donut. Looks like it was made overnight
Atmosphere: 2
Food: 1
Service: 3
Audrey-Ann Huard
Nothing negative to say about this Tim Hortons. My orders are always intact, no errors every time and fast service! Having been to several Tim Hortons in other cities, the service is second to none.
It's not uncommon that they don't have the muffin or donut I want, every time I wait for my order the same dirt is not cleaned even though I kindly mentioned it to them
Atmosphere: 3
Food: 3
Service: 4
As a trained chef and someone who works in client service, I was particularly shocked and disappointed at the service at this store.
I was waiting patiently for around 5 minute, note that I was the only person in line, and when the young man final arrived at the cash, he just stood there and did not greet me until I said “hello, how are you?”. After taking my order he just left, did not say thank you and when my food was ready just handed it to me without saying thank you or good bye or anything of that nature.
I asked to speak to the manager on duty and she did listen however she made excuses saying it’s not the norm that her staff acts that way and did not offer apologies or any way to make it right. I have managed a store of one of their competitors and if I heard about one of my employees treating customers like that, the consequences would be swift and severe. I do not mind waiting, but you should assure that the service you do provide is professional and courteous.
Note that while this review is written in English, the whole interaction was in French and that I am fully bilingual. There is no language barrier contributing to this lack of service.
Do better!
Atmosphere: 1
Food: 1
Service: 1
Incredible, I go in there, there are 2 people in front of me (they order 2 coffees) I swear to you 17 MINUTES LATER I was still in line to place my order, I go back and there is a line up coming out outside. How does it take TEN SEVEN MINUTES TO MAKE TWO COFFEES. I left without ordering anything, incredible how it stays alive on time, it's so late ***88
The service is fast and impeccable. The well-cooked wrap is always perfect, and the orders are exact. The line moves faster than at all the Tim Hortons on my route. Bravo for the notable improvement in recent months. And, once again, they are the only ones to toast the wrap twice correctly!
Atmosphere: 5
Food: 5
Service: 5
Very dirty full of flies. Not clean. Misplaced muffin display and timbits on the floor. 20 min for a latter.
Atmosphere: 1
Food: 1
Service: 1
I would like to congratulate Nathan as a nice evening boy!! very polite and attentive to young customers like that we need a lot more well done boy you do a remarkable job 👌🙏☕️
Atmosphere: 5
Food: 5
Service: 5
Love this timmies,gives alot of free money plus free food
Food: 2
Service: 5
I just went to get an iced cappuchino and evening workers should pay more attention to the amount of java in the ice cap machine. There were clearly 3 bags of java rather than 2. My ice cap literally tasted like espresso very very strong all the customers will be drinking this in the next few hours until the machine empties I try to call to avoid that there are other customers who drink it but they don't respond. In short, I couldn't even drink my iced cappuchino because it's really not good.
Very dry donut. Looks like it was made overnight
Atmosphere: 2
Food: 1
Service: 3
Nothing negative to say about this Tim Hortons. My orders are always intact, no errors every time and fast service! Having been to several Tim Hortons in other cities, the service is second to none.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Coffee and cookies were ok but the place was very dirty, everywhere was filth, on the floor and bathroom!
Atmosphere: 1
Food: 3
Service: 3
Service was good and fast enough. There was a mix up in the sandwiches and lady noticed in time and fixed it.
Atmosphere: 4
Food: 5
Service: 5
Just the drive thru opened in the morning, my truck is too big to fit there. Criss it's cave.
Atmosphere: 4
Food: 4
Service: 4
I like to have iced capucinos but the drive-thru is always slow like almost all times unfortunately
Atmosphere: 2
Food: 3
Service: 3
Always smiling person
Atmosphere: 4
Food: 4
Service: 4
Loading...