Subway

2330 Lucerne Rd, Mount Royal
(514) 733-3434

Recent Reviews

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Chris V

Trash.

T M

This store used to be amazing
Food doesn't look fresh
Store looks like it needs some love
Staff is friendly... however earpods in while serving clients on the phone

Tamil தமிழ்

Workers only talk Hindi . Especially all has bluetooth Always blabla... never care the order or customer

Frank Automotive

Worst subway store ever. I used to go there in the past. everything was much better. now employees are rude, they always talk between them while you order and the most important problem, all the meat, chicken etc portions a ridiculously small. its like Im only eating a bread sandwich with nothing inside.

gurvinder singh

I don't know why they show open in google map until 9 pm but they are close at 5

Megane Chretien

Terrible service! The employee wears a headset, she barely puts any vegetables and when I ask for more lettuce she puts like 2 crumbs. She only puts mayo on half of my 12 inch and when I ask her to put it everywhere she tells me the Bottle is empty. I already worked in a subway and she could easily have gone looking for something else. $20 for that is more than disappointing

Atmosphere: 1

Food: 1

Service: 1

John

Solid one start. Rude and impolite stuff. Small portions, even after repeating tirelessly for more garnitures. 30$ later and still hungry. People stay away🤮

Atmosphere: 3

Food: 2

Service: 1

Rafaële Rivest

I DONT RECOMMEND Worst subway I’ve ever been to. There was literally nothing in my sandwich even tho I asked for everything inside (1 tomato NO OLIVES) . In the picture you can see I asked for tuna but there’s barely any.The girl working there was super rude and harsh. Not going back there

Atmosphere: 1

Food: 1

Service: 1

Teddy Li

Worst Subway. Really don’t know what to say - every time you go, even if it’s different server, they have the same BAD attitude. Brought me with a coupon, girl took a look and simply said we don’t do it. What the hell!!! The app is terrible. Another time, I ordered and they took my payment but then the system cancelled my order! I went to the store with no order being processed! So I wanted to reorder using the coupons in the App and the girl told me that the coupons would be fake! What??????!?!?!!?? It’s the coupon in their own app which is the same as paper coupons which I just didn’t bother to bring with me as I was going to pick up my order made in the app!!!!! Terrible App, Terrible store, and Terrible customer service!!!!!!!

Service: 1

Steve Kim

I had the worst customer service experience of my life at this location on Saturday, August 31st, around 6 PM. When I walked in, there was no staff present for about 20 seconds. After saying "hello" twice, a female employee finally emerged from the kitchen, wearing AirPods. Without any greeting, she informed me that the store's system was down, and I would need to place my order online, otherwise, I couldn't order at the counter.

I used the Subway app to order a chicken teriyaki bowl with the veggies I wanted. When I asked her if my order went through, she ignored me, seemingly distracted by her AirPods. After about 20-25 seconds, she finally began preparing my bowl. However, she added onions, which I hadn’t ordered. When I pointed this out, she gave me a hostile look, checked the receipt, and claimed that I had ordered onions. I explained that I hadn’t, and that it must have been an issue with the online system. Her response was dismissive and rude, insisting that it wasn't her problem.

As I tried to communicate which veggies I wanted, she informed me that they were out of spinach and jalapeños. When I asked if she could add a little more of the available veggies to make up for it, she gave me another death stare and said, “I already put more than enough, what else do you want?” in an angry tone. At this point, I had enough of her attitude and calmly told her that I was simply asking for a little more, not a difficult request. She then irritably added more veggies and repeatedly told me that she had already given me more than usual, handing over the bowl with visible frustration.

When I asked for a bag, she charged me 15 cents and punched it into the system—which I thought was supposed to be down? I decided to skip the bag and walked out. As I was leaving, I heard her sarcastically say, “You should say thank you.” It was both ridiculous and laughable.

To make matters worse, another couple entered the store while I was placing my order, and she told them the system was down without mentioning that they could order online. They left without ordering, which means she deliberately let a customer walk out.

I recently moved to this area and was looking forward to becoming a regular at this Subway, but I will never spend another penny here as long as this employee remains. If you’re the owner, you need to address this issue immediately. Her attitude and behavior are driving away customers and losing you revenue.

Atmosphere: 1

Food: 1

Service: 1

Zohreh Najafi

The employees and their boss were so nice. The quality was great. The tables were clean and they took my order with patience.

Atmosphere: 5

Food: 5

Service: 5

Max Miller

Great Subway location! The ingredients are always fresh, and the service is quick. The staff is friendly and gets my order right every time. Perfect for a quick, tasty meal on the go!

Joseph

Consistently Fresh and Friendly!

I’ve been a regular at this Subway location, and it never disappoints! The staff here are incredibly friendly and always make sure my order is exactly how I want it. The vegetables are fresh, the bread is always soft, and they don’t skimp on the toppings. I appreciate the clean environment and the quick service, even during busy hours. Whether I’m grabbing a quick lunch or picking up dinner for the family, I can always count on this Subway to deliver quality and consistency. Highly recommend this location if you’re looking for a tasty, fresh, and hassle-free meal!

Atmosphere: 5

Food: 5

Service: 5

Madji Diop

service not great and portions of meat are small

Atmosphere: 1

Food: 3

Service: 1

noopaz

They will try to charge you extra for things that don't cost extra. Beware of this scam.
(Tried to charge an extra $1.50 for crispy onions, which I know are free)

Atmosphere: 1

Food: 1

Service: 1

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