Au Moulin Du Temps
519 QC-323, Namur
(819) 426-3300
Recent Reviews
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I am writing this review after an unacceptable experience involving multiple failures from this establishment.
1. Critical Menu Ambiguity: I ordered the Spaghetti with Chicken, assuming a standard chicken sauce, as the menu only listed the protein options. I avoid beef for dietary reasons. Upon asking the waiter, it was confirmed that the default sauce is, in fact, beef ragu. This critical ingredient was not disclosed on the menu, which is a major oversight for any restaurant.
2. Unprofessional Service Response: When I declined the dish due to the menu's inaccuracy, the waiter compounded the problem by advising me that I should have been more careful and asked for specific details. Placing the blame on the customer for the restaurant's misleading menu is highly unprofessional and poor customer service.
3. Major Billing and Transparency Failure: The rejected dish was initially charged to the $66 bill. When the spaghetti was removed, the associated GST and QST taxes were not correctly deducted, resulting in an overcharge on the final payment. Compounding this error, the restaurant failed to provide an itemized bill—I only received the final credit card payment receipt. This lack of transparency prevented me from easily verifying the incorrect tax calculation.
This experience represents a complete breakdown in operations. Due to the critical lack of transparency regarding main ingredients which affects basic food safety (in this case, an undisclosed animal product), I will be filing a formal complaint with the local food safety department.
Service: 1
Just what I needed before golfing! Very fast serving and nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
Such a hidden gem. We ordered pizza, pasta and poutine. Everything was on point. Loved the vibe, food and servers
Atmosphere: 5
Food: 5
Service: 5
Food is excellent and server Suzie is nice and friendly。 highly recommend to this town restaurant。
Atmosphere: 5
Food: 5
Service: 5
Breakfast is delicious,and the server Suzie is nice and friendly!!
Atmosphere: 5
Food: 5
Service: 5
We came here on our way back home from Tremblant to grab dinner. The staff were so kind and welcoming. They have a big variety on the menu. We tried their pasta, pizza, chicken nugget and chicken skewers. Food was ok. It was a lovely stop.
Atmosphere: 5
Food: 3
Service: 5
Great place to stop for a decent meal on the road. Our pizza was delicious.
Atmosphere: 5
Food: 5
Service: 4
Nice place for dinner. Pizza was huge and delicious. The grilled fish though, not so much. Loved the chef’s salad, potatoes and rice. Noisy atmosphere on a Friday night, but the place was packed with people eating in and taking their orders.
Atmosphere: 4
Food: 4
Service: 3
Great food, cozy atmosphere, and excellent service! A big thank you to our waitress Sylvie Cloutier for being so friendly and attentive she made the experience even better. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Restaurantji Recommends
Great pizza and poutine! Portions are huge!
Ah man, we only stopped for coffee and cookies and both were disappointing. Coffee had flavour but it was appallingly weak. The cookies looked good but were light as air and tasted like nothing. Too bad bc the reviews were good.
Food: 2
Huge portions, wonderful service, great food, very reasonable prices and Extensive menu the best place to eat on your way to Tremblant
It's a very well run restaurant with lots of choices on their menu for breakfast, lunch or dinner.
The prices were very reasonable and the service quick and friendly.
always good 👍
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