Les Délices Lafrenaie Pointe-Claire

Horrible customer service, paid in advance for an order and upon picking up said order, it was incomplete and im left to find a solution to their mistake👎

Lafrenaie is simply the best! My place to go for beautiful and delicious cakes, even now that I live in Ottawa!

Le personnel est toujours très gentil, grande qualité des gâteaux et beaucoup de choix. Mes préférés sont le gâteau aux carottes, le gâteau de crêpes et le shortcakes aux fraises ou framboises. Leurs sélections de biscuits est inégalée. Tout est juste trop bon! C'est toujours un délice chez Lafrenaie!

39$ for this!!!!! Trying to get my dad his favourite cake and this is what you get for 39$! A dry cake inside with barely no icing at all! The service was awful during father day. Used to love their cakes but the last couple of years everything just taste cheap. It’s a shame!

Atmosphere: 3

Food: 2

Service: 2

Ordered a strawberry shortcake,It was the best cake I’ve had in years.They have a great selection of cakes.Went to their original store which opened in 1979,I was there.The tomato pizza has always been a big hit.Not surprising it has been a landmark with the Italian community for years.So we are fortunate to have it here on the West Island.Go for it!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Shortcake

Great place with a unique assortment of products, great cakes and kind and polite service!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tarte Key Lime Key Lime Pie

A place with an Italian flavor!
A large selection of cakes and ready meals

Food: 5

Service: 5

Got a strawberry cheese cake and a carrot cake for mother's day! Fresh and appealing. Strawberries are huge...

Atmosphere: 5

Food: 5

Service: 5

One of the best place for cakes

Atmosphere: 5

Food: 5

Service: 5

Went to pick a fruit cake, and the fruits were placed all over the place sloppy styles. I asked the speak to the manager to see why it looked like that. He wasn't very accommodating, other than tell me if I didn't like it, pick something else.

Atmosphere: 3

Food: 3

Service: 1

Bought a small frozen carrot cake, to be left on counter 4-5 hours for dessert at dinner or fridge for next, which we did.The sides were sparse of frosting making the outside very dry. Took a bite and just as dry on the inside while not tasting like carrot cake. Tasted commercial and wasn’t moist at all.Very dissapointed for the price and will never go back. Don’t waste your money.Served two pieces, how can I take it back to the shop to get a refund!!! I can’t!EDIT:My husband returned the cake to the store and they were very gracious and understanding while they reimbursed him.She tasted the cake on the spot and admitted it was dry.We are very pleased with this outcome!

Yummy

Atmosphere: 5

Food: 5

Service: 5

Great experience overall in ordering a custom design cake. Apart from that, great bakery for all kinds of fresh baked breads, sanwiches, pastries, and home cooked meals. Thanks for the great food!

Atmosphere: 5

Food: 5

Service: 5

Very good strawberry shortcake ?

Atmosphere: 5

Food: 5

Service: 5

[TL,DR: I won't be ordering a custom cake from here again, and I'm seriously debating whether I should stop shopping here altogether... If management sees this, I implore you to read to the end.]So, after thinking it over, I've decided to write this very detailed review of my February 2024 experience with Lafrenaie...I ordered a custom cake for the first time for my birthday. I picked Lafrenaie because it's my favourite bakery, and based on the pictures they have on their website, I was very confident that they could make my cake. It was supposed to be a Dungeons & Dragons-themed cake with a 3D red dragon on top. As this was my first custom cake order, and my drawing skills are lacking, I asked a friend to draw my cake design so that there would be no confusion...Part 1:Exactly 3 weeks before my birthday celebration (a Friday), I emailed the bakery with my order and attached the image. I provided the necessary information and any additional information. I waited the weekend then called them on Monday to make sure they received it. They confirmed that they did and that I would get a call sometime that week. I waited the entire week until I finally called the following Monday. According to the employee I spoke to, the email was opened but the order was never actually taken down, so he did it over the phone with me... He asked me if I wanted to simply buy a dragon figurine to be placed on top, which would reduce the cost to $200 for the cake OR they could make the dragon and the cake would be $340. I accepted having the dragon made and inquired on what it would be made out of. The employee explained that the extra cost was due to the bakers needing to actually make the skeleton and whatnot and it might be made out of rice crispies (tldr: dragon would be edible). So, I paid a $90 deposit that Friday.Part 2:On the day my fiance and I went to pick up my cake, we were both surprised and disappointed to find that the dragon on top was NOT a 3D dragon, but instead a 2D dragon on a stick (pictures added). I'm too awkward of a person to say anything in a public space and the rest of the cake was already done and was too my specifications, so I accepted it and my fiance paid the remaining amount: $250. However, on the way to my b-day celebration, I thought about it and became more disappointed in what I received, especially in having paid the extra $140 for the dragon. So, I called the bakery from the car. They remembered my cake and the order and I was told that they told the bakers that it was supposed to be a 3D dragon, but they still made it 2D. They said they wouldn't be able to refund me the whole cake, which I wasn't expecting at all. Anyway, I was instructed to return to the bakery the next week between Tuesday and Friday to speak with the manager "Joy".Part 3:My fiance and I returned to the bakery on Tuesday and spoke with Joy. I tried explaining the situation, but she seemed to already know it. She said that the reason for the issue was that the person who took down the order didn't specifically write "3D" on the bill. She refunded $100 from the order, which I didn't fight against and am glad I didn't.... Once she walked away, after having asked an employee to issue us the refund, she audibly told another employee "you need to credit $100 from yourself. The lady..." I really, REALLY hope that I'm wrong, but that sounded as though this employee was being instructed to take $100 out of their paycheck. If that's truly the case, then I'm glad that I didn't insist on the full $140.Joy, if you see this, please PLEASE tell me that's not what you did. I hope that's not a policy of the bakery either. It was a simple mistake, especially considering that the instructions from the bill were to make the cake like the image I provided, which shows a full 3D dragon on it. I wasn't angry, just disappointed, and wanted the price to match the cake that I actually received. But it wasn't worth it if that means someone e