Nespresso Boutique

I had the absolute best customer service experience with Hannah at Nespresso! She was incredibly sweet, patient, and genuinely helpful. She took the time to answer all my questions, shared so much useful information, and made the whole experience feel easy and enjoyable. It’s rare to meet someone so kind and knowledgeable!! thank you, Hannah!

Atmosphere: 5

Food: 5

Service: 5

They dint want to exchange my box of capsules I never opened. I dint like the taste so I kept my opened pack and brought back sealed one and they said no. They used to exchange without an issue. Keep in mind the coffee is sealed in pods and the package itself was sealed....even grocery stores are more understanding.

We came at 8:58 PM they refused to serve us, it says they're closing at 9 pm

Service: 1

Truly a great shopping experience. I was met by Shanna, truly a great staff member. She took the time to explain the specific notes about the new flavours that were released. My favourite flavour has been discontinued but she took the time to describe which current flavours resemble it the most and made me taste the ones I would enjoy. She was lovely to talk to. Will be coming back

Atmosphere: 5

Food: 5

Service: 5

Reading the available choices from their booklet and being asked move a notch fine, asked to give away the booklet because another customer has been answered while there’s another one on the next counter… disrespectful (bald guy). Left without buying anything!

Atmosphere: 5

Food: 5

Service: 1

Good service, smiley and lovely peoples, she helped me to find the best flavor of the 230 ml vertuo cups.

Atmosphere: 5

Food: 5

Service: 5

I went into the store, me and my wife to buy a machine after 15 minutes of waiting, and no one who had to serve us asked if we needed help, I had the impression that I was invisible, the employees were chatting among themselves

Greg service by the staff!

Atmosphere: 5

Food: 5

Service: 5

Every single time I walk into this place I regret buying the damn machine a little more.

Incredibly rude and dismissive staff.

Atmosphere: 2

Food: 2

Service: 1

Excellent service! The employee took the time to explain the different coffees to me and their aromas. I even had a coffee. Thank you for the service and welcome in French.

Parking: Fairview parking lot with electrical terminals if you have an electric car.

Atmosphere: 5

Service: 5

I'm very satisfied with the prompt service and theyvare very courteous and knowledgeable

Atmosphere: 5

Service: 5

very polite and helpful staff contrary to the one at carrefour

Atmosphere: 5

Food: 5

Service: 5

very polite and helpful staff contrary to the one at carrefour

Atmosphere: 5

Food: 5

Service: 5

Not only did Jolynn answer all of my questions, she also made wonderful suggestions based on my previous purchases. She took the time to make a delicious latte for me to taste and showed me how to recreate it at home with the Nespresso equipment. Exceptional service with a smile that makes me want to come back!

Wheelchair accessibility: very accessible space

Atmosphere: 5

Food: 5

Service: 5

I was a new customer at this place. I went twice and the 2 times the service was excellent. The atmosphere was also excellent. The staff is great. I have no negative comment to make for this place. I will recommend it 100%., Spent a $100 of coffee and I love this place. Thank you, Shana.

Atmosphere: 5

Service: 5