As s loyal customer of Nespresso for many years, I give 4 stars for the service there. Staff was not friendly at all. The person who served coffee bar did not even say hello or offer for help or look at me when I was waiting.
Atmosphere: 4
Food: 5
Service: 4
Maria Collette
Great coffees but the pumpkin spice is the best
Omar Malik
Hannah treated me with the best customer service, she showed me which machine best suits my taste and even showed me all options for my new machine.
Atmosphere: 5
Food: 5
Service: 5
Shinyplayzz
Worse staff ever, rude and very mean !!!
Atmosphere: 1
Food: 1
Service: 1
Manikanta V
Very good tasty coffee 10 ? stars
Nicolas Lavigne
The girl at the coffee bar was polite and courteous. She was a good seller. TBH I had plenty of coffee at home but I needed a recycle bag. I decided to buy a sleeve of coffee to encourage the shop as well as ask for the bag. The guy at the cash asked me how many I wanted and I said just 1 sleeve and a recycle bag. He gave me this unimpressed look as if I was cheap. I paid and he handed me my bag. When I got home I noticed I had no recycle bags. My whole reason for going there! I will just have to order online until they replace people like this with robots. Say hi and have a coffee with the coffee bar girl but don't expect to buy anything without problems.
Rola Tahboub
Worst customer service experience I’ve ever encountered!Lost package! No communication! Lost replacement package! Inactivated gift card! You name it
Megan Vitelli
We went to Nespresso at Fairview and the customer service was just wonderful. We were helped by two people: Arielle and Jennifer. We explained our issue and they went above and beyond to help us. They helped us pick our new machine and remained transparent in their answers for all of our questions. We left so happy with our new machine and they threw in extra coffee for us to try based on our likes. Thank you again for all your help, we truly appreciate your trust and kindness.Oliver & Megan
Alice Turner
Worst customer service ever! The pods are quite pricey! They never give you sample pods and I cannot reach their Marketing Department to ask why I had to go through loops in order to get the discount for Black Friday when I ordered my pods late in the evening on Thursday!
Margaret Zahorec
You cannot talk to someone in your city....only someone I Mongolia and you can't understand them. Very unprofessional. I will stop buying nespresso and go with keurig
Great options for the holidays and excellent service.
LUCRETIA VAHTIN
Terrible service, entered the Nespresso Pointe Claire store 8 minutes before closing and asked to taste the new limited edition pumpkin spice flavour, while waiting to buy my coffee. The lady at the counter told me she won't serve me as they are closing. No other explanation or apologies. I'm a Nespresso customer for already 15-16 years and would have never expected such lack of client care and inadequate service. Honestly, I felt unwelcome, as if I was intruding in their routine. It's actually the second time this happened to me in this store. I go to other stores, like Nespresso @Promenades St-Bruno, and the service is excellent as it should be. Avoid this one and go to other Nespresso stores if you want an enjoyable experience and great service
Beverly Miller
I have nothing but praise for Eliza at the Nespresso Boutique at Fairview. She was pleasant, polite and very helpful. When I was buying pods,I mentioned the problems I was having with my machine.She checked my file and told me it was still under warranty. I bought my machine back and she replaced it with a new one. I believe in giving credit, where credit is due. Thank you Eliza for being so attentive.
Sugar1
I recently had the pleasure of being taken care of by both Arielle and Azzam.I must say that although I have always had fantastic service in store the Nespresso customer care over the phone is awful.Arielle and Azzam were informative, helpful and more importantly creative in solving my issues.Great job and team effort at the Fairview Pointe Claire location.
Ken Robertson
I've always had fabulous service at this Boutique (as well as the one on Crescent street, downtown). I've never had to wait that long, even during peak periods. The staff is always friendly, smiling and helpful.
As s loyal customer of Nespresso for many years, I give 4 stars for the service there. Staff was not friendly at all. The person who served coffee bar did not even say hello or offer for help or look at me when I was waiting.
Atmosphere: 4
Food: 5
Service: 4
Great coffees but the pumpkin spice is the best
Hannah treated me with the best customer service, she showed me which machine best suits my taste and even showed me all options for my new machine.
Atmosphere: 5
Food: 5
Service: 5
Worse staff ever, rude and very mean !!!
Atmosphere: 1
Food: 1
Service: 1
Very good tasty coffee 10 ? stars
The girl at the coffee bar was polite and courteous. She was a good seller. TBH I had plenty of coffee at home but I needed a recycle bag. I decided to buy a sleeve of coffee to encourage the shop as well as ask for the bag. The guy at the cash asked me how many I wanted and I said just 1 sleeve and a recycle bag. He gave me this unimpressed look as if I was cheap. I paid and he handed me my bag. When I got home I noticed I had no recycle bags. My whole reason for going there! I will just have to order online until they replace people like this with robots. Say hi and have a coffee with the coffee bar girl but don't expect to buy anything without problems.
Worst customer service experience I’ve ever encountered!Lost package! No communication! Lost replacement package! Inactivated gift card! You name it
We went to Nespresso at Fairview and the customer service was just wonderful. We were helped by two people: Arielle and Jennifer. We explained our issue and they went above and beyond to help us. They helped us pick our new machine and remained transparent in their answers for all of our questions. We left so happy with our new machine and they threw in extra coffee for us to try based on our likes. Thank you again for all your help, we truly appreciate your trust and kindness.Oliver & Megan
Worst customer service ever! The pods are quite pricey! They never give you sample pods and I cannot reach their Marketing Department to ask why I had to go through loops in order to get the discount for Black Friday when I ordered my pods late in the evening on Thursday!
You cannot talk to someone in your city....only someone I Mongolia and you can't understand them. Very unprofessional. I will stop buying nespresso and go with keurig
Restaurantji Recommends
Great options for the holidays and excellent service.
Terrible service, entered the Nespresso Pointe Claire store 8 minutes before closing and asked to taste the new limited edition pumpkin spice flavour, while waiting to buy my coffee. The lady at the counter told me she won't serve me as they are closing. No other explanation or apologies. I'm a Nespresso customer for already 15-16 years and would have never expected such lack of client care and inadequate service. Honestly, I felt unwelcome, as if I was intruding in their routine. It's actually the second time this happened to me in this store. I go to other stores, like Nespresso @Promenades St-Bruno, and the service is excellent as it should be. Avoid this one and go to other Nespresso stores if you want an enjoyable experience and great service
I have nothing but praise for Eliza at the Nespresso Boutique at Fairview. She was pleasant, polite and very helpful. When I was buying pods,I mentioned the problems I was having with my machine.She checked my file and told me it was still under warranty. I bought my machine back and she replaced it with a new one. I believe in giving credit, where credit is due. Thank you Eliza for being so attentive.
I recently had the pleasure of being taken care of by both Arielle and Azzam.I must say that although I have always had fantastic service in store the Nespresso customer care over the phone is awful.Arielle and Azzam were informative, helpful and more importantly creative in solving my issues.Great job and team effort at the Fairview Pointe Claire location.
I've always had fabulous service at this Boutique (as well as the one on Crescent street, downtown). I've never had to wait that long, even during peak periods. The staff is always friendly, smiling and helpful.