Almost 30 minutes for poutine and a coke. A gang of young people who chat and who don't seem too stressed to see the customers piling up!
Atmosphere: 4
Food: 2
Service: 1
Bertin Bona
Address: 100 Rue Bouvier, Quebec, QC G2J 1R8
Subject: Bad service experience at Fromagerie Victoria de Bouvier
I would like to express my deep disappointment following my visit to Fromagerie Victoria de Bouvier as an Uber Eats driver. On Sunday December 8, 2024 at 8:44 p.m., I had an unacceptable experience.
This is the second time I have found myself in such a situation. Three young employees, around 15-17 years old, ignored me when I came to pick up an Uber order, despite the fact that the establishment closes at 9:00 p.m. They pretended to clean, while watching me and smiling. Eventually I had to wait for one of their colleagues to come out from behind to inform me that they had already closed.
This attitude is not only disrespectful, but it also affects my work. I am very unhappy with this lack of professionalism and courtesy on the part of the employees.
I hope this situation will be taken seriously and measures put in place to improve customer service. #Fromagerie_Victoria_bouvier
Atmosphere: 1
Service: 1
Jean-Marc Boulay
It would be better with pieces of chicken instead of chicken press.
Le Bûcheron
Excessively long to wait for lunch, having known I would have been there, a lot of customers around us were complaining about the waiting time, also one of the employees seemed really fucked up
Atmosphere: 2
Food: 5
Service: 2
France St-Pierre
We have been frequenting this restaurant since it opened and we have noticed a deterioration in the service. The tables are always dirty which was not the case before. The last time we had lunch, there was no more cheese curds, I thought that was your specialty. Disappointing! We loved the atmosphere.
Atmosphere: 3
Food: 1
Service: 1
M. Martineau
I'm completely crazy about your poutines and ice cream. Being celiac, I have dietary restrictions so unfortunately I cannot try anything else on your menu. Plus, I love the atmosphere and the cleanliness of the place.
Atmosphere: 5
Food: 5
Service: 5
James Morgan
The poutine is good, but really cold chicken burger and 2 people ordered chicken rolls and there was no chicken in the rolls. One of the 2 people had to wait at least 5 minutes before we gave him another roll with chicken and when we told him now you understand that my fries are cold the waitress looked there wanting to say yeah too bad.
Atmosphere: 3
Food: 2
Service: 1
Claude Grassi (Le Marseillais)
Today, the interior really lacked cleanliness, dirt on the floor, the tables not cleaned, it's rare to emphasize this.
Very big disappointment. I ordered a crispy chicken rap. Chicken with heavy breading and poorly coated. Plus, I got sick. It is certain that I will no longer eat at the restaurant.
Atmosphere: 3
Food: 1
Service: 3
Mireille Turgeon
Club sandwich to bring: barely toasted bread, it was white and soft, a few fries in the box but cold and dry. I had to put the whole thing in the oven to reheat. I live 500 meters from the restaurant. Too bad, I liked going there but....?♀️?♀️
Almost 30 minutes for poutine and a coke. A gang of young people who chat and who don't seem too stressed to see the customers piling up!
Atmosphere: 4
Food: 2
Service: 1
Address: 100 Rue Bouvier, Quebec, QC G2J 1R8
Subject: Bad service experience at Fromagerie Victoria de Bouvier
I would like to express my deep disappointment following my visit to Fromagerie Victoria de Bouvier as an Uber Eats driver. On Sunday December 8, 2024 at 8:44 p.m., I had an unacceptable experience.
This is the second time I have found myself in such a situation. Three young employees, around 15-17 years old, ignored me when I came to pick up an Uber order, despite the fact that the establishment closes at 9:00 p.m. They pretended to clean, while watching me and smiling. Eventually I had to wait for one of their colleagues to come out from behind to inform me that they had already closed.
This attitude is not only disrespectful, but it also affects my work. I am very unhappy with this lack of professionalism and courtesy on the part of the employees.
I hope this situation will be taken seriously and measures put in place to improve customer service.
#Fromagerie_Victoria_bouvier
Atmosphere: 1
Service: 1
It would be better with pieces of chicken instead of chicken press.
Excessively long to wait for lunch, having known I would have been there, a lot of customers around us were complaining about the waiting time, also one of the employees seemed really fucked up
Atmosphere: 2
Food: 5
Service: 2
We have been frequenting this restaurant since it opened and we have noticed a deterioration in the service.
The tables are always dirty which was not the case before. The last time we had lunch, there was no more cheese curds, I thought that was your specialty. Disappointing! We loved the atmosphere.
Atmosphere: 3
Food: 1
Service: 1
I'm completely crazy about your poutines and ice cream. Being celiac, I have dietary restrictions so unfortunately I cannot try anything else on your menu. Plus, I love the atmosphere and the cleanliness of the place.
Atmosphere: 5
Food: 5
Service: 5
The poutine is good, but really cold chicken burger and 2 people ordered chicken rolls and there was no chicken in the rolls. One of the 2 people had to wait at least 5 minutes before we gave him another roll with chicken and when we told him now you understand that my fries are cold the waitress looked there wanting to say yeah too bad.
Atmosphere: 3
Food: 2
Service: 1
Today, the interior really lacked cleanliness, dirt on the floor, the tables not cleaned, it's rare to emphasize this.
Atmosphere: 4
Food: 4
Service: 4
Very good, affordable lunch as well
Atmosphere: 5
Food: 5
Service: 5
Always well served at Victoria.
The ice cream is the best!
The staff is great.
Parking: Large adjoining parking lot
Kid-friendliness: The establishment is large
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not enough sauce in the poutine
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Poutine Poulet Pop-corn
Nice spacious place.
Atmosphere: 5
Food: 3
Service: 5
Very big disappointment. I ordered a crispy chicken rap. Chicken with heavy breading and poorly coated. Plus, I got sick. It is certain that I will no longer eat at the restaurant.
Atmosphere: 3
Food: 1
Service: 3
Club sandwich to bring: barely toasted bread, it was white and soft, a few fries in the box but cold and dry. I had to put the whole thing in the oven to reheat. I live 500 meters from the restaurant. Too bad, I liked going there but....?♀️?♀️
Food: 1
A discovery! Wow! Excellent and diverse menu!
Atmosphere: 5
Food: 5
Service: 5
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