We ordered about 5 drinks, including 3 iced drinks with light ice, but we got the whole cup filled up with ice to the bottom even though light ice was mentioned on the cup. When we went back to them to ask about it a male staff(with a long beard) told us that they have to put this much ice no matter what and it is company policy. I told him this is not my first time buying a drink here and he just left the conversation. Totally unprofessional and rude. Do not recommend this locations whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Andreas Schneider
This Starbucks inside the Château Frontenac is very small and often crowded, which is probably because of the heavy tourism in the area. The staff was very friendly, and the selection is the usual Starbucks offer. There is some space to sit in front of the entrance, but it is quite limited.
Prices are much higher than in other Starbucks locations, also for the merchandise. If you do not have to, you can also skip this one.
Atmosphere: 3
Food: 4
Service: 3
Ali Mallaki
Starbucks Fairmont in Quebec City is a great spot for a coffee break. The drinks are consistently well-made, and the quality is exactly what you expect from Starbucks. The staff is friendly, efficient, and always welcoming. The location is clean, cozy, and a nice place to relax or get some work done. Service is quick even during busy hours, and everything is well-organized. A reliable stop for great coffee and a comfortable atmosphere!
Atmosphere: 4
Food: 4
Service: 4
Sky Eno
Very slow. Of 6 workers only 1 took orders and 1 made drinks. The rest were chatting and slowly refilling cups for 20 minutes.
Service: 1
Cindy Lin
Staff was quite rude when we couldn’t speak French. Charged for tap water and tax…
Jack Yee
Usually I would give it a five stars but this location will NOT accept your loyalty stars.
Atmosphere: 4
Food: 4
Service: 4
Marianela Polcyn
I did not take any pictures because it was weird to record people, but the line goes out the door and the male cashier was the only one aware and tries to move the line quickly. The other cashier was not clocked in yet so she was having her Frappuccino in front of the customers with no consideration for the customers and there a long long line in a hot summer day. There was no management presence , and the male cashier was driving the process my hats off to him because he cared about the customers staying in line just for iced or hot coffee.
Atmosphere: 4
Food: 5
Service: 3
James M
Staff were laughing together quite loudly the whole time while lineup of customers waiting. $17.75 for a single small breakfast sandwich and small bottle of orange juice is insane.
Atmosphere: 2
Food: 3
Service: 2
Chuck Carter
This is for hotel guests only. There is no unlocked outside door.
Marc Le Gris
ALWAYS DIRTY, 30 MINUTES + LINEUPS AND ALWAYS RUN OUT OF INGREDIENTS. THEY DON'T WRITE IT ON THE MENU OR TELL THE CLIENTS UNTIL YOU GET TO THE CASH REGISTER. ALWAYS DISORGANIZED.
I was able to earn and redeem points yesterday from this location but today sorry where franchise, so you can redeem or earn points. I can tell someone is being lazy today.
Atmosphere: 5
Food: 4
Service: 2
Milly huang
They increase the price of merchandise there to as much as they want! I was wondering why they removed all the price tag on the mugs only to find out they augmented the $24 mug from been there series to $32! I have no idea and had lined up for so long to get it! It came as a shock and I will not recommend buying souvenirs there!
Verge Monton
Coffee is great but no starbucks free wifi. Cant work much if you have your laptop with you
Atmosphere: 3
Food: 5
Service: 3
mahsa asnafi
Great place
Dmytro
The only Starbucks in aaaall Quebec city, I think. Usually very crowded.
We ordered about 5 drinks, including 3 iced drinks with light ice, but we got the whole cup filled up with ice to the bottom even though light ice was mentioned on the cup. When we went back to them to ask about it a male staff(with a long beard) told us that they have to put this much ice no matter what and it is company policy. I told him this is not my first time buying a drink here and he just left the conversation. Totally unprofessional and rude. Do not recommend this locations whatsoever.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks inside the Château Frontenac is very small and often crowded, which is probably because of the heavy tourism in the area. The staff was very friendly, and the selection is the usual Starbucks offer. There is some space to sit in front of the entrance, but it is quite limited.
Prices are much higher than in other Starbucks locations, also for the merchandise. If you do not have to, you can also skip this one.
Atmosphere: 3
Food: 4
Service: 3
Starbucks Fairmont in Quebec City is a great spot for a coffee break. The drinks are consistently well-made, and the quality is exactly what you expect from Starbucks. The staff is friendly, efficient, and always welcoming. The location is clean, cozy, and a nice place to relax or get some work done. Service is quick even during busy hours, and everything is well-organized. A reliable stop for great coffee and a comfortable atmosphere!
Atmosphere: 4
Food: 4
Service: 4
Very slow. Of 6 workers only 1 took orders and 1 made drinks. The rest were chatting and slowly refilling cups for 20 minutes.
Service: 1
Staff was quite rude when we couldn’t speak French. Charged for tap water and tax…
Usually I would give it a five stars but this location will NOT accept your loyalty stars.
Atmosphere: 4
Food: 4
Service: 4
I did not take any pictures because it was weird to record people, but the line goes out the door and the male cashier was the only one aware and tries to move the line quickly. The other cashier was not clocked in yet so she was having her Frappuccino in front of the customers with no consideration for the customers and there a long long line in a hot summer day. There was no management presence , and the male cashier was driving the process my hats off to him because he cared about the customers staying in line just for iced or hot coffee.
Atmosphere: 4
Food: 5
Service: 3
Staff were laughing together quite loudly the whole time while lineup of customers waiting. $17.75 for a single small breakfast sandwich and small bottle of orange juice is insane.
Atmosphere: 2
Food: 3
Service: 2
This is for hotel guests only. There is no unlocked outside door.
ALWAYS DIRTY, 30 MINUTES + LINEUPS AND ALWAYS RUN OUT OF INGREDIENTS. THEY DON'T WRITE IT ON THE MENU OR TELL THE CLIENTS UNTIL YOU GET TO THE CASH REGISTER. ALWAYS DISORGANIZED.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was able to earn and redeem points yesterday from this location but today sorry where franchise, so you can redeem or earn points. I can tell someone is being lazy today.
Atmosphere: 5
Food: 4
Service: 2
They increase the price of merchandise there to as much as they want!
I was wondering why they removed all the price tag on the mugs only to find out they augmented the $24 mug from been there series to $32! I have no idea and had lined up for so long to get it! It came as a shock and I will not recommend buying souvenirs there!
Coffee is great but no starbucks free wifi. Cant work much if you have your laptop with you
Atmosphere: 3
Food: 5
Service: 3
Great place
The only Starbucks in aaaall Quebec city, I think. Usually very crowded.
Atmosphere: 5
Food: 5
Service: 5
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