They always forget a few things in the orders. They take 2 hours more than the time planned or told by the employees. The sushi doesn't always contain the same thing, because they clearly don't know what to put in it, and they always run out of it anyway. Brief. Go to another sushi shop because really, I never get good service from them, nor the right order
Atmosphere: 1
Food: 1
Service: 1
roxiie__
I placed an order at 11:30 a.m. to pick it up at 4 p.m. When I arrived at 4:10 p.m. the order was not ready. The lady had another 30-45 minutes and I had to pick up my children from daycare. I had to leave to come back. When we returned, the order was still not ready. I had to wait again. It's really annoying to order in advance and have the order not ready on time and ultimately more than an hour late. There was only 1 employee for a Friday evening! Ridiculous... the lady was truly pitiful. Really poor schedule management on the part of the owner...
Alexandre Damiens
Came at 4h00pm in person to order 2 pokebowls. They didn't took my order. I said no mathers the time it's ready, 5-6-7 o clock. They said, they do not take any further orders. This place refuse business. So i will order somewere else. Also, they were items missing in our previous order. Good luck in the futur.
Atmosphere: 3
Food: 4
Service: 1
Liam Lamontagne
Very long and really not good
Atmosphere: 1
Food: 1
Service: 1
Christian Maurais
When we arrived, the take-out fridge was almost empty. Yves, the only employee on site, was exceptionally efficient!! Preparation of 30 pieces in 15 min
Very friendly and an important asset to the company. Having been a manager at a competitor I assure you that his boss owes him a good pat on the back today!!
Thank you very much Yves!!
Atmosphere: 5
Food: 5
Service: 5
Kamdem Kakengne
Very good sushi! Well done !
Atmosphere: 5
Food: 5
Service: 5
Jean Yves Lessard
It was just delivered to me by Doordash. There was an item missing and they didn't credit me. First time and last time. I think they don't understand what customer service is. The worst part is that it is clearly indicated on the invoice that the item was not delivered. It's not the delivery guy that's the problem, it's the Sushi Shop.
Atmosphere: 1
Food: 2
Service: 1
Robert Simard
Very sad to read the reviews and see that we too had a deplorable experience with this restaurant.Order placed around 4:30PM online for 5:45PM. Since it regularly happens that it's not ready at the scheduled time, we decide to call at 6:00 p.m. to check before traveling.We get put on hold but after 10 minutes we hang up and try to call back several times but never get an answer.So I go there in person around 7:00 p.m. to be told that they never got the order, that it's a system bug and that they are sorry...ah and the phone is still on the counter not hung up. The refund will take 7-10 days and the manager will call me.To the question “faaaak what am I doing this evening with my dinner and my visit? » I am told that it is a system bug, that it is not their fault and that they are sorry.I was a repeat customer (despite making mistakes every time I ordered) and I can understand all the possible reasons but I don't accept poor customer service. Anyway, I'm going to use the cliché: they lost us as a customer. Unfortunately, this is the only thing I can do as a customer.I recommend Chez Boub, Batifol or Archibald in Lac-Beauport if you want good service!
Atmosphere: 1
Food: 3
Service: 1
Mathieu Couture
To simply escape. I am a resident of Lac-Beauport and this was the last time I placed an order with you. My 4 experiences in your branch are the worst I have received from any restaurant combined. It all starts with pitiful service from on-site employees who seem to take their job seriously. All 4 times I received incorrect orders or missing items that I had paid for. Last time, for my partner's birthday, I placed a telephone order at 1 p.m. to come and collect everything at 6:30 p.m. Knowing the slowness of the employees and the poor service I have received in the past, I decided to show up 30 minutes later than the scheduled time of 7:00 p.m. When I arrived there, a young employee smiled at me and asked me my name, which I provided. He replies “I haven’t even started your order yet” it’s 7:00 p.m.. it was scheduled for 6:30 p.m. In short, I hope that the franchisee will be met by the franchisor, because I have never seen and received such low-end service. A restaurant absolutely to avoid. Instead, head towards Yuzu a few meters away or encourage another Lake merchant than this business.
Atmosphere: 1
Food: 1
Service: 1
florence boudreault
Very ordinary service... you have just lost a customer. We ordered for 6:30 p.m. and at 7:30 p.m. the order had not started! Very sad and the employees look at us in a deplorable way and take their work lightly! Simply very disappointed. Looking at the reviews, I should have suspected it.
Very very very ordinary, I place a telephone order at 5:30 p.m., I am told it will be ready at 6:45 p.m., that suits me. I show up on time, I am told that they have not started my order and that it will not be ready for another 40 minutes.I express my dissatisfaction to the young man who defends himself by telling me that there are only 2 of them for a Friday evening. I can completely understand the staff shortage, but at least train your employees to properly estimate and respect order times!!! As far as I can see, this has been a recurring problem for several months... Having known at the start that the order would be ready at 7:30 p.m. and not 6:45 p.m., I would have simply taken a plan b and I would not have didn't waste 1h15 waiting for nothing.I canceled my order and it ended up as a meal prepared at the IGA, frustrating especially when you have visitors….
Atmosphere: 1
Food: 1
Service: 1
Pierre Leblanc
You have just lost a customer, the order was placed online at 4:45 p.m. to pick it up at 5:30 p.m. I receive a call from the owner at 4:55 p.m. to explain to me that 2 employees did not show up and ask me if I would agree to have my order at 7 p.m., which I accept, being told "thank you, they will be beautiful and good.” I show up at 7 p.m. and the order hasn’t even started, “how long? » 30 minutes more. I tell them to let it go and refund me, they can't it will be done in about a week. After insisting, the employee calls his boss who agrees to reimburse me in money while informing me that it will be okay this time, but that next time I will have to wait a week for the reimbursement, which I agreed to. eager to let them know there would be no next time.
cedrik laberge
There was no wasabis, small pieces of sushi and above all very bad customer
Atmosphere: 2
Food: 1
Bethan McGarr
We ordered this evening and I have half of our order arrived and what is the arrival is incorrect. I called your store several times and no one answered. Please contact me.
marsciel tremblay
Not super good for the price, you're better off going to yuzu
They always forget a few things in the orders. They take 2 hours more than the time planned or told by the employees. The sushi doesn't always contain the same thing, because they clearly don't know what to put in it, and they always run out of it anyway. Brief. Go to another sushi shop because really, I never get good service from them, nor the right order
Atmosphere: 1
Food: 1
Service: 1
I placed an order at 11:30 a.m. to pick it up at 4 p.m. When I arrived at 4:10 p.m. the order was not ready. The lady had another 30-45 minutes and I had to pick up my children from daycare. I had to leave to come back. When we returned, the order was still not ready. I had to wait again. It's really annoying to order in advance and have the order not ready on time and ultimately more than an hour late. There was only 1 employee for a Friday evening! Ridiculous... the lady was truly pitiful. Really poor schedule management on the part of the owner...
Came at 4h00pm in person to order 2 pokebowls. They didn't took my order. I said no mathers the time it's ready, 5-6-7 o clock. They said, they do not take any further orders. This place refuse business. So i will order somewere else. Also, they were items missing in our previous order. Good luck in the futur.
Atmosphere: 3
Food: 4
Service: 1
Very long and really not good
Atmosphere: 1
Food: 1
Service: 1
When we arrived, the take-out fridge was almost empty.
Yves, the only employee on site, was exceptionally efficient!!
Preparation of 30 pieces in 15 min
Very friendly and an important asset to the company. Having been a manager at a competitor I assure you that his boss owes him a good pat on the back today!!
Thank you very much Yves!!
Atmosphere: 5
Food: 5
Service: 5
Very good sushi! Well done !
Atmosphere: 5
Food: 5
Service: 5
It was just delivered to me by Doordash. There was an item missing and they didn't credit me. First time and last time. I think they don't understand what customer service is. The worst part is that it is clearly indicated on the invoice that the item was not delivered. It's not the delivery guy that's the problem, it's the Sushi Shop.
Atmosphere: 1
Food: 2
Service: 1
Very sad to read the reviews and see that we too had a deplorable experience with this restaurant.Order placed around 4:30PM online for 5:45PM. Since it regularly happens that it's not ready at the scheduled time, we decide to call at 6:00 p.m. to check before traveling.We get put on hold but after 10 minutes we hang up and try to call back several times but never get an answer.So I go there in person around 7:00 p.m. to be told that they never got the order, that it's a system bug and that they are sorry...ah and the phone is still on the counter not hung up. The refund will take 7-10 days and the manager will call me.To the question “faaaak what am I doing this evening with my dinner and my visit? » I am told that it is a system bug, that it is not their fault and that they are sorry.I was a repeat customer (despite making mistakes every time I ordered) and I can understand all the possible reasons but I don't accept poor customer service. Anyway, I'm going to use the cliché: they lost us as a customer. Unfortunately, this is the only thing I can do as a customer.I recommend Chez Boub, Batifol or Archibald in Lac-Beauport if you want good service!
Atmosphere: 1
Food: 3
Service: 1
To simply escape. I am a resident of Lac-Beauport and this was the last time I placed an order with you. My 4 experiences in your branch are the worst I have received from any restaurant combined. It all starts with pitiful service from on-site employees who seem to take their job seriously. All 4 times I received incorrect orders or missing items that I had paid for. Last time, for my partner's birthday, I placed a telephone order at 1 p.m. to come and collect everything at 6:30 p.m. Knowing the slowness of the employees and the poor service I have received in the past, I decided to show up 30 minutes later than the scheduled time of 7:00 p.m. When I arrived there, a young employee smiled at me and asked me my name, which I provided. He replies “I haven’t even started your order yet” it’s 7:00 p.m.. it was scheduled for 6:30 p.m. In short, I hope that the franchisee will be met by the franchisor, because I have never seen and received such low-end service. A restaurant absolutely to avoid. Instead, head towards Yuzu a few meters away or encourage another Lake merchant than this business.
Atmosphere: 1
Food: 1
Service: 1
Very ordinary service... you have just lost a customer. We ordered for 6:30 p.m. and at 7:30 p.m. the order had not started! Very sad and the employees look at us in a deplorable way and take their work lightly! Simply very disappointed. Looking at the reviews, I should have suspected it.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Very very very ordinary, I place a telephone order at 5:30 p.m., I am told it will be ready at 6:45 p.m., that suits me. I show up on time, I am told that they have not started my order and that it will not be ready for another 40 minutes.I express my dissatisfaction to the young man who defends himself by telling me that there are only 2 of them for a Friday evening. I can completely understand the staff shortage, but at least train your employees to properly estimate and respect order times!!! As far as I can see, this has been a recurring problem for several months... Having known at the start that the order would be ready at 7:30 p.m. and not 6:45 p.m., I would have simply taken a plan b and I would not have didn't waste 1h15 waiting for nothing.I canceled my order and it ended up as a meal prepared at the IGA, frustrating especially when you have visitors….
Atmosphere: 1
Food: 1
Service: 1
You have just lost a customer, the order was placed online at 4:45 p.m. to pick it up at 5:30 p.m. I receive a call from the owner at 4:55 p.m. to explain to me that 2 employees did not show up and ask me if I would agree to have my order at 7 p.m., which I accept, being told "thank you, they will be beautiful and good.” I show up at 7 p.m. and the order hasn’t even started, “how long? » 30 minutes more. I tell them to let it go and refund me, they can't it will be done in about a week. After insisting, the employee calls his boss who agrees to reimburse me in money while informing me that it will be okay this time, but that next time I will have to wait a week for the reimbursement, which I agreed to. eager to let them know there would be no next time.
There was no wasabis, small pieces of sushi and above all very bad customer
Atmosphere: 2
Food: 1
We ordered this evening and I have half of our order arrived and what is the arrival is incorrect. I called your store several times and no one answered. Please contact me.
Not super good for the price, you're better off going to yuzu
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