Very sad to read the reviews and see that we too had a deplorable experience with this restaurant.Order placed around 4:30PM online for 5:45PM. Since it regularly happens that it's not ready at the scheduled time, we decide to call at 6:00 p.m. to check before traveling.We get put on hold but after 10 minutes we hang up and try to call back several times but never get an answer.So I go there in person around 7:00 p.m. to be told that they never got the order, that it's a system bug and that they are sorry...ah and the phone is still on the counter not hung up. The refund will take 7-10 days and the manager will call me.To the question “faaaak what am I doing this evening with my dinner and my visit? » I am told that it is a system bug, that it is not their fault and that they are sorry.I was a repeat customer (despite making mistakes every time I ordered) and I can understand all the possible reasons but I don't accept poor customer service. Anyway, I'm going to use the cliché: they lost us as a customer. Unfortunately, this is the only thing I can do as a customer.I recommend Chez Boub, Batifol or Archibald in Lac-Beauport if you want good service!
Atmosphere: 1
Food: 3
Service: 1
Mathieu Couture
To simply escape. I am a resident of Lac-Beauport and this was the last time I placed an order with you. My 4 experiences in your branch are the worst I have received from any restaurant combined. It all starts with pitiful service from on-site employees who seem to take their job seriously. All 4 times I received incorrect orders or missing items that I had paid for. Last time, for my partner's birthday, I placed a telephone order at 1 p.m. to come and collect everything at 6:30 p.m. Knowing the slowness of the employees and the poor service I have received in the past, I decided to show up 30 minutes later than the scheduled time of 7:00 p.m. When I arrived there, a young employee smiled at me and asked me my name, which I provided. He replies “I haven’t even started your order yet” it’s 7:00 p.m.. it was scheduled for 6:30 p.m. In short, I hope that the franchisee will be met by the franchisor, because I have never seen and received such low-end service. A restaurant absolutely to avoid. Instead, head towards Yuzu a few meters away or encourage another Lake merchant than this business.
Atmosphere: 1
Food: 1
Service: 1
florence boudreault
Very ordinary service... you have just lost a customer. We ordered for 6:30 p.m. and at 7:30 p.m. the order had not started! Very sad and the employees look at us in a deplorable way and take their work lightly! Simply very disappointed. Looking at the reviews, I should have suspected it.
Atmosphere: 1
Food: 3
Service: 1
Marie-Hélène Desaulniers
Very very very ordinary, I place a telephone order at 5:30 p.m., I am told it will be ready at 6:45 p.m., that suits me. I show up on time, I am told that they have not started my order and that it will not be ready for another 40 minutes.I express my dissatisfaction to the young man who defends himself by telling me that there are only 2 of them for a Friday evening. I can completely understand the staff shortage, but at least train your employees to properly estimate and respect order times!!! As far as I can see, this has been a recurring problem for several months... Having known at the start that the order would be ready at 7:30 p.m. and not 6:45 p.m., I would have simply taken a plan b and I would not have didn't waste 1h15 waiting for nothing.I canceled my order and it ended up as a meal prepared at the IGA, frustrating especially when you have visitors….
Atmosphere: 1
Food: 1
Service: 1
Pierre Leblanc
You have just lost a customer, the order was placed online at 4:45 p.m. to pick it up at 5:30 p.m. I receive a call from the owner at 4:55 p.m. to explain to me that 2 employees did not show up and ask me if I would agree to have my order at 7 p.m., which I accept, being told "thank you, they will be beautiful and good.” I show up at 7 p.m. and the order hasn’t even started, “how long? » 30 minutes more. I tell them to let it go and refund me, they can't it will be done in about a week. After insisting, the employee calls his boss who agrees to reimburse me in money while informing me that it will be okay this time, but that next time I will have to wait a week for the reimbursement, which I agreed to. eager to let them know there would be no next time.
cedrik laberge
There was no wasabis, small pieces of sushi and above all very bad customer
Atmosphere: 2
Food: 1
Anne Robichaud
Restaurant closes at 8:00 p.m., at 6:00 p.m. no more orders on site?!
camille talbot
Very slow service.We placed an order on the internet, we showed up at the agreed time and it was not ready. I had to wait 45 minutes on the spot without any apology from the employee. Reading the other comments, this is a problem that comes up often.
Service: 1
Jane-emilie Dion
Never been so disappointed with a sushi shop, I order sushi for $90 and there's no rice left so I receive my order and it's only sushi prepared during the day, for the equivalent of my order. No freshness and none of the sushi I
Atmosphere: 1
Food: 1
Service: 1
Bernard Boulet
(Translated by Google) You just lost a customer. This is the third time I have used your app to order and you have charged me and you have not been able to place my order. Last time I got my refund after 3 months and after multiple calls and visits. Ha yes.... I also forgot the times when items were missing from my orders.(Original)Vous venez de perdre un client. C'est la troisième fois que j'utilise votre application pour commander, que vous me facturer et que vous n'êtes pas en mesure de faire ma commande. La dernière fois, j'ai eu mon remboursement au bout de 3 mois et après de multiples appels et visite. Ha oui.... J'oubliais aussi les fois où il manquait des items dans mes commandes.
(Translated by Google) I placed 2 orders yesterday at 1 p.m. to be ready for 6 p.m. for a dinner party. We had to wait there at 6 p.m. because the order had not yet been prepared. I had to wait 1h30 on the spot while my guests were waiting at home. This is not the first time this has happened and on top of that, 5 pieces of sushi were missing from my order. When it costs you $175 worth of sushi, it would be fun if the order was complete. I am very disappointed that the Sushi Shop of Lac-Beauport acts in this way. I think there is a big management problem. This is the last time I'm going there. From now on, I will go to Yuzu Sushi.(Original)J’ai placé 2 commandes hier à 13h en vue qu’elles soit prêtes pour 18h pour un souper de fête. Nous avons dû attendre sur place à 18h car la commande n’était pas encore préparée. J’ai dû attendre 1h30 sur place alors que mes invités attendaient à la maison. Se n’est pas la première fois que cela arrive et en plus de ça, il manquait un 5 morceaux de sushis dans ma commande. Quand ça te coûte 175$ de sushis, ce serait le fun que la commande soit complète. Je suis très déçu que le Sushi Shop de Lac-Beauport agit de cette manière. Je crois qu’il y a un gros problème de gestion. S’est la dernière fois que je vais là. Dorénavant, je vais aller chez Yuzu Sushi.
Service: 1
Lou Marchand
(Translated by Google) Not very… always extremely long, more than an hour of waiting compared to the time agreed at the start and often errors in the order. Very disappointing when compared to other sushi shop branches!(Original)Pas fort… toujours extrêmement long, plus d’une heure d’attente par rapport à l’heure convenu au départ et souvent des erreurs dans la commande. Très décevant quand on compare aux autres succursales sushi shop!
Atmosphere: 1
Food: 1
Service: 1
Veronic Coutu
Closes at 7 p.m., but if you arrive at 6:45 p.m., they don't want to serve you meals to bring, they are already closed… very ordinary.
Atmosphere: 1
Food: 5
Service: 1
Émilie & Audrey Ann Lemieux Roch
2 orders at this location via Door Dash and both deliveries were missing items (pizza sushi, soy sauces, mayonnaise and fried wontons). We tried to reach them during the two orders by phone several times, without answer. During the second order, I moved to recover the missing items. I was told that the phones weren't answered on purpose since they thought it was new orders and they weren't taking any more at 7:20 p.m....I believe that's said over the phone, but OUT OF RESPECT for those who have ordered and who have errors in their order, it would be the least we could do to answer their calls until closing time without customers having to come to the site to get an answer. No compensation offered (discount for next order, offer items missing from the last order, etc., absolutely nothing). The employee I contacted beforehand to obtain the missing items suddenly left without saying anything rather than correcting the error. Customer service should sincerely be reviewed.
Gabriel Bélanger
Have ordered for 6 p.m. but the order is never ready on time and gave us our order at 7:30 p.m. Worst restaurant service to avoid.
Very sad to read the reviews and see that we too had a deplorable experience with this restaurant.Order placed around 4:30PM online for 5:45PM. Since it regularly happens that it's not ready at the scheduled time, we decide to call at 6:00 p.m. to check before traveling.We get put on hold but after 10 minutes we hang up and try to call back several times but never get an answer.So I go there in person around 7:00 p.m. to be told that they never got the order, that it's a system bug and that they are sorry...ah and the phone is still on the counter not hung up. The refund will take 7-10 days and the manager will call me.To the question “faaaak what am I doing this evening with my dinner and my visit? » I am told that it is a system bug, that it is not their fault and that they are sorry.I was a repeat customer (despite making mistakes every time I ordered) and I can understand all the possible reasons but I don't accept poor customer service. Anyway, I'm going to use the cliché: they lost us as a customer. Unfortunately, this is the only thing I can do as a customer.I recommend Chez Boub, Batifol or Archibald in Lac-Beauport if you want good service!
Atmosphere: 1
Food: 3
Service: 1
To simply escape. I am a resident of Lac-Beauport and this was the last time I placed an order with you. My 4 experiences in your branch are the worst I have received from any restaurant combined. It all starts with pitiful service from on-site employees who seem to take their job seriously. All 4 times I received incorrect orders or missing items that I had paid for. Last time, for my partner's birthday, I placed a telephone order at 1 p.m. to come and collect everything at 6:30 p.m. Knowing the slowness of the employees and the poor service I have received in the past, I decided to show up 30 minutes later than the scheduled time of 7:00 p.m. When I arrived there, a young employee smiled at me and asked me my name, which I provided. He replies “I haven’t even started your order yet” it’s 7:00 p.m.. it was scheduled for 6:30 p.m. In short, I hope that the franchisee will be met by the franchisor, because I have never seen and received such low-end service. A restaurant absolutely to avoid. Instead, head towards Yuzu a few meters away or encourage another Lake merchant than this business.
Atmosphere: 1
Food: 1
Service: 1
Very ordinary service... you have just lost a customer. We ordered for 6:30 p.m. and at 7:30 p.m. the order had not started! Very sad and the employees look at us in a deplorable way and take their work lightly! Simply very disappointed. Looking at the reviews, I should have suspected it.
Atmosphere: 1
Food: 3
Service: 1
Very very very ordinary, I place a telephone order at 5:30 p.m., I am told it will be ready at 6:45 p.m., that suits me. I show up on time, I am told that they have not started my order and that it will not be ready for another 40 minutes.I express my dissatisfaction to the young man who defends himself by telling me that there are only 2 of them for a Friday evening. I can completely understand the staff shortage, but at least train your employees to properly estimate and respect order times!!! As far as I can see, this has been a recurring problem for several months... Having known at the start that the order would be ready at 7:30 p.m. and not 6:45 p.m., I would have simply taken a plan b and I would not have didn't waste 1h15 waiting for nothing.I canceled my order and it ended up as a meal prepared at the IGA, frustrating especially when you have visitors….
Atmosphere: 1
Food: 1
Service: 1
You have just lost a customer, the order was placed online at 4:45 p.m. to pick it up at 5:30 p.m. I receive a call from the owner at 4:55 p.m. to explain to me that 2 employees did not show up and ask me if I would agree to have my order at 7 p.m., which I accept, being told "thank you, they will be beautiful and good.” I show up at 7 p.m. and the order hasn’t even started, “how long? » 30 minutes more. I tell them to let it go and refund me, they can't it will be done in about a week. After insisting, the employee calls his boss who agrees to reimburse me in money while informing me that it will be okay this time, but that next time I will have to wait a week for the reimbursement, which I agreed to. eager to let them know there would be no next time.
There was no wasabis, small pieces of sushi and above all very bad customer
Atmosphere: 2
Food: 1
Restaurant closes at 8:00 p.m., at 6:00 p.m. no more orders on site?!
Very slow service.We placed an order on the internet, we showed up at the agreed time and it was not ready. I had to wait 45 minutes on the spot without any apology from the employee. Reading the other comments, this is a problem that comes up often.
Service: 1
Never been so disappointed with a sushi shop, I order sushi for $90 and there's no rice left so I receive my order and it's only sushi prepared during the day, for the equivalent of my order. No freshness and none of the sushi I
Atmosphere: 1
Food: 1
Service: 1
(Translated by Google) You just lost a customer. This is the third time I have used your app to order and you have charged me and you have not been able to place my order. Last time I got my refund after 3 months and after multiple calls and visits. Ha yes.... I also forgot the times when items were missing from my orders.(Original)Vous venez de perdre un client. C'est la troisième fois que j'utilise votre application pour commander, que vous me facturer et que vous n'êtes pas en mesure de faire ma commande. La dernière fois, j'ai eu mon remboursement au bout de 3 mois et après de multiples appels et visite. Ha oui.... J'oubliais aussi les fois où il manquait des items dans mes commandes.
Service: 1
Restaurantji Recommends
(Translated by Google) I placed 2 orders yesterday at 1 p.m. to be ready for 6 p.m. for a dinner party. We had to wait there at 6 p.m. because the order had not yet been prepared. I had to wait 1h30 on the spot while my guests were waiting at home. This is not the first time this has happened and on top of that, 5 pieces of sushi were missing from my order. When it costs you $175 worth of sushi, it would be fun if the order was complete. I am very disappointed that the Sushi Shop of Lac-Beauport acts in this way. I think there is a big management problem. This is the last time I'm going there. From now on, I will go to Yuzu Sushi.(Original)J’ai placé 2 commandes hier à 13h en vue qu’elles soit prêtes pour 18h pour un souper de fête. Nous avons dû attendre sur place à 18h car la commande n’était pas encore préparée. J’ai dû attendre 1h30 sur place alors que mes invités attendaient à la maison. Se n’est pas la première fois que cela arrive et en plus de ça, il manquait un 5 morceaux de sushis dans ma commande. Quand ça te coûte 175$ de sushis, ce serait le fun que la commande soit complète. Je suis très déçu que le Sushi Shop de Lac-Beauport agit de cette manière. Je crois qu’il y a un gros problème de gestion. S’est la dernière fois que je vais là. Dorénavant, je vais aller chez Yuzu Sushi.
Service: 1
(Translated by Google) Not very… always extremely long, more than an hour of waiting compared to the time agreed at the start and often errors in the order. Very disappointing when compared to other sushi shop branches!(Original)Pas fort… toujours extrêmement long, plus d’une heure d’attente par rapport à l’heure convenu au départ et souvent des erreurs dans la commande. Très décevant quand on compare aux autres succursales sushi shop!
Atmosphere: 1
Food: 1
Service: 1
Closes at 7 p.m., but if you arrive at 6:45 p.m., they don't want to serve you meals to bring, they are already closed… very ordinary.
Atmosphere: 1
Food: 5
Service: 1
2 orders at this location via Door Dash and both deliveries were missing items (pizza sushi, soy sauces, mayonnaise and fried wontons). We tried to reach them during the two orders by phone several times, without answer. During the second order, I moved to recover the missing items. I was told that the phones weren't answered on purpose since they thought it was new orders and they weren't taking any more at 7:20 p.m....I believe that's said over the phone, but OUT OF RESPECT for those who have ordered and who have errors in their order, it would be the least we could do to answer their calls until closing time without customers having to come to the site to get an answer. No compensation offered (discount for next order, offer items missing from the last order, etc., absolutely nothing). The employee I contacted beforehand to obtain the missing items suddenly left without saying anything rather than correcting the error. Customer service should sincerely be reviewed.
Have ordered for 6 p.m. but the order is never ready on time and gave us our order at 7:30 p.m. Worst restaurant service to avoid.
Atmosphere: 1
Food: 1
Service: 1