I am extremely disappointed with the experience my wife and I had at this location. We ordered four drinks and received only three after a few minutes. Despite waiting more than 20 minutes for the final drink, it never arrived. When my wife politely inquired about a refund, the manager responded by raising their voice in French.
My wife calmly explained that she does not speak French, and the manager replied, “This is Quebec, the first language is French,” in a dismissive and unwelcoming tone. This interaction made us feel extremely uncomfortable and unwelcome—especially as visitors from Ontario. The situation escalated further when the supervisor asked us to leave the store and directed us toward the exit.
While the front-line staff were polite, the behavior of the manager and supervisor was unprofessional and, frankly, discriminatory. It left us with the impression that English-speaking customers are not valued or respected at this location.
This experience does not reflect the values of inclusivity and customer service that Canadians expect from a national brand like Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Hugues
Bad food. Hair found on the bagel. Cramped sitting area. Toilet not clean. Service wasn't professional. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 2
pawanpreet kaur
Very Disappointing Service
I visited quebec as a tourist, and unfortunately, I had a very bad experience. One of the staff members, possibly the supervisor (a tall, older lady), was extremely rude. She spoke only in French with a very harsh tone and unpleasant facial expressions, even though it was clear I only understand English.
As a tourist, I didn’t expect such unwelcoming behavior. A little courtesy and basic customer service would have made a big difference. This experience really affected how I see this location, and I hope the management takes steps to improve how staff treat non-French-speaking customers.
Gilles Desjardins
Parking: Mettre plus de sel à l'entrée de la porte principale! (très peu de sel !)
Atmosphere: 4
Food: 5
Service: 5
Jenny Johns
Every morning, I'm there during the week and at the weekend and...the girls are great! I love the staff..good service
Atmosphere: 5
Food: 5
Service: 5
Alain Coutu
You thank me when I tell you that it's freezing in your restaurant. The truth is that the manager turns the air conditioning on to maximum so as not to get hot near the kitchen. To hell with the customers who are freezing inside even if It's already cold outside....
Claude B
A beautiful spot but unfortunately at 6 p.m. there are no more donuts? That leaves something to be desired, too bad...
Terd Ben
The supervisor ignored me for 5 minutes Empty restaurant, empty counter, no one at the drive-thru
Parking: Perfect
Atmosphere: 1
Food: 1
Service: 1
Johanne Crochetiere
Very good service
Parking: Very resonable
Atmosphere: 5
Food: 5
Service: 5
dunes 424
The service has improved drastically glad to see that the people are on the ball
Horrible, unorganized, waiting 30 minutes for a soup and sandwich, awful, staff response I'm in training and missing ingredients to complete orders . Wow.
Atmosphere: 1
Food: 3
Service: 1
Katherine Coursol
Very very long service Waited 20 minutes for 2 French vanillas and a gentleman was in front of the window pressing a button. Very disappointing. I won't come back again.
Date of Visit: July 22, 2025
I am extremely disappointed with the experience my wife and I had at this location. We ordered four drinks and received only three after a few minutes. Despite waiting more than 20 minutes for the final drink, it never arrived. When my wife politely inquired about a refund, the manager responded by raising their voice in French.
My wife calmly explained that she does not speak French, and the manager replied, “This is Quebec, the first language is French,” in a dismissive and unwelcoming tone. This interaction made us feel extremely uncomfortable and unwelcome—especially as visitors from Ontario. The situation escalated further when the supervisor asked us to leave the store and directed us toward the exit.
While the front-line staff were polite, the behavior of the manager and supervisor was unprofessional and, frankly, discriminatory. It left us with the impression that English-speaking customers are not valued or respected at this location.
This experience does not reflect the values of inclusivity and customer service that Canadians expect from a national brand like Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Bad food. Hair found on the bagel. Cramped sitting area. Toilet not clean. Service wasn't professional. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 2
Very Disappointing Service
I visited quebec as a tourist, and unfortunately, I had a very bad experience. One of the staff members, possibly the supervisor (a tall, older lady), was extremely rude. She spoke only in French with a very harsh tone and unpleasant facial expressions, even though it was clear I only understand English.
As a tourist, I didn’t expect such unwelcoming behavior. A little courtesy and basic customer service would have made a big difference. This experience really affected how I see this location, and I hope the management takes steps to improve how staff treat non-French-speaking customers.
Parking: Mettre plus de sel à l'entrée de la porte principale! (très peu de sel !)
Atmosphere: 4
Food: 5
Service: 5
Every morning, I'm there during the week and at the weekend and...the girls are great! I love the staff..good service
Atmosphere: 5
Food: 5
Service: 5
You thank me when I tell you that it's freezing in your restaurant. The truth is that the manager turns the air conditioning on to maximum so as not to get hot near the kitchen. To hell with the customers who are freezing inside even if It's already cold outside....
A beautiful spot but unfortunately at 6 p.m. there are no more donuts? That leaves something to be desired, too bad...
The supervisor ignored me for 5 minutes
Empty restaurant, empty counter, no one at the drive-thru
Parking: Perfect
Atmosphere: 1
Food: 1
Service: 1
Very good service
Parking: Very resonable
Atmosphere: 5
Food: 5
Service: 5
The service has improved drastically glad to see that the people are on the ball
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
There was no more rice
Atmosphere: 1
Food: 1
Service: 1
Horrible, unorganized, waiting 30 minutes for a soup and sandwich, awful, staff response I'm in training and missing ingredients to complete orders . Wow.
Atmosphere: 1
Food: 3
Service: 1
Very very long service Waited 20 minutes for 2 French vanillas and a gentleman was in front of the window pressing a button. Very disappointing. I won't come back again.
Atmosphere: 1
Food: 1
Service: 1
It was quick and cheerful.
Very correct
Atmosphere: 4
Food: 4
Service: 4
Never. By. Timbits.
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