Tim Hortons

This Tim Hortons is featured on too good to go and is offering a box of today's unsold pastries worth $15.99 for $5.

I buy and when I arrive there I am given a box of 6 donuts out of a fridge with almost no frosting and hard as a rock. A box of 6 fresh donuts of your choice is $7.99, half the advertised value.

When I talk to the cashier about it, she tells me that they are all disgusting like that. She calls her boss to see if she can do something and the latter replies that no, I just have to file a complaint with too good to go and the box of donuts that I received is thrown away. So I left empty-handed and without having been reimbursed.

I draw the conclusion that this Tim Hortons is dishonest, even fraudulent by offering inedible products, by not respecting their offers and that the management does not care at all about its customers and does not take its responsibilities.

Atmosphere: 1

Food: 1

Service: 1

Good morning,
I would like to highlight the very good customer service from Linda who serves customers at the counter. She even puts 1 beautiful ❤️ on the cover of the coffee served!
By her presence at work, Linda makes all the difference in clients' days! 😊🙏 Thank you!

PS: On your web page, customer reviews appear in English! Please check & correct! 😉

Atmosphere: 5

Food: 5

Service: 5

French vanilla coffee not, French bitter!!
Uncooked bread sandwich!
Muffin paid and then,,Oops, it was done!!
Not very good nor the service....

Food: 1

Service: 1

Great Place, everything was great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Son Et Raisins Secs Muffins, Sandwich blt

Very clean restaurant and the lady at the front gave us exceptional service

Atmosphere: 5

Food: 5

Service: 5

If I could give 0 stars I would. Just left this Tim Hortons starving. Stopped in after an appointment as me ordered 2 farmers wraps with sausage and a large coffee. We scanned the coupon on the app and the cashier hands my son a coffee and one wrap. I said I'm sorry but we ordered 2 wraps. The woman says "well I only entered one". She says do you want another one? I said yes but my coupon was for 2 wraps. She says "well I can't do anything for another half hour" I said so you're going to give me a refund, she says yep takes my food back from me which I already received and I leave with nothing. Complete waste of my time!!!

Atmosphere: 1

Food: 1

Service: 1

Great service from the whole team!!!

Atmosphere: 5

Food: 5

Service: 5

DONT GO TO THIS TIME HORTONS!!! I waited 35 mins for coffee in drive through. get to the window finally and 3 kids are talking and joking around.. waste of time ill never get back! Useless place.

Atmosphere: 1

Food: 1

Service: 1

Every time I go there, products I want to order are missing or my order is wrong. Today I waited 45 minutes at the drive-thru, and they got it wrong again. The bagels are very poorly made! One of the worst Tim Hortons. I just go there because it’s close to home but I’ll never go back there again. The majority of those around me think the same.

Very long, not very good customer service.
The sandwich is dry, no sauce and cooled.

Atmosphere: 1

Food: 1

Service: 1

Generally they are really nice especially the drive through: I got in and did a mobile order and it was never made. I spent 25 minutes here for 2 coffees and an ice cap. I will stick to drive through in the future. It seems they get priority no matter how long you are waiting inside

Often no product often out of stock, staff not always friendly, many errors in the order, extraordinarily little English people, store is often dirty.

Atmosphere: 1

Food: 1

Service: 1

Dirtiest Tim Hortons I have ever been to! Everything behind the order counter that you could see was filthy. Floor looks like they haven’t been swept in a week. Walked into the bathroom and walked right back out.
Considering the conditions we only ordered coffee and poured them into our travel mugs when we got to the car.

Atmosphere: 3

Food: 1

Service: 3

Tim's is Tim's. I like the new wraps.

Atmosphere: 4

Food: 4

Service: 4

A wait of approximately 5 to 10 minutes per car. I had to wait 10 minutes for a wrap from the worker even though there was no one in front of me.

Food: 4

Service: 1