The drive-thru offers excellent service. However, there are often errors in orders.
Atmosphere: 4
Food: 1
Service: 4
Audrey-Ann Dea
Come to order. Tim Hortons. No or good service Staff does not have what for customer service they are not happy for
0/6 rating give you moment o stars.
Atmosphere: 1
Food: 1
Service: 1
Idalid R
I can’t give it a zero stars the lowest I can give it was one star.
I went to this establishment on October 18 to order breakfast for takeout for me and my fiancé. My fiancé ordered a Timatin And I ordered an egg belt. When we got home My fiancé started eating and he realized that there was an egg in his sandwich so he gave it to me, when I started to eat it I realized that the egg was mouldy green. I immediately got sick. I’ve had diarrhoea for a week Because of this. Not only I got a mouldy egg, but I also got my order incorrectly. My fiancé asked for no egg and the egg that was in his sandwich was mouldy. When I reached out to corporate a manager by the name of Scharif Lassel Reached out to me and asked that I explained the situation. So I told him what had happened and I told him that I found a mouldy egg. He told me that that’s not possible, He stated that it was normal because the egg got overcooked by an hour. Now tell me this, no egg gets mouldy just buy over cooking it by an hour. He lied. He then proceeded to tell me that he was in a meeting that he will send me a compensation email later that day. I understood he was in a meeting so I didn’t bother him so I waited. By the end of Thursday, no email Friday no email either. I understand that he was off on the weekend but he had the Chance to email me on Monday, but he did not. So I reached out to him and I told him that I did not receive the email that was promised and that if he doesn’t remedy the situation, I was going to escalate it, What he told me was that he didn’t have time because he was off and he told me that I can say anything I want on the Internet. Very appalling customer service, I thought he would remedy this and not have to escalate it, but I was wrong. I’ve been a loyal customer to Tim Hortons since 2009, after this sad and disappointing customer service. I will never be returning there again or any Tim Hortons establishment. They just lost a customer. And sad to see that he chose to escalate instead of remedy it in private. I have attached a photo so that you guys can see that I’m not lying that in fact, it was a mouldy egg.
Food: 1
Michaud Paysagement
I was in the toilet of my gender (man) to change my daughter's diaper and the panel is really not stable, I had to put my foot on the quail so that my knee could support the panel which was going really down. Please fix this for the next dad who changes a diaper. Really long service btw
Atmosphere: 1
Food: 1
Service: 1
Élyzabeth Fortier
It's much too long. We ordered a Tim morning and it took them 15 minutes to 20 minutes to serve it. Some people arrived and then they got their order before us despite the fact that their order took longer to receive.
Service: 1
Melanie Lauzon
Very bad service, rude, disrespectful employee, always something is missing; no iced coffee, no espresso foam, no donut.... etc. Never able to have a service like the world. Honestly it's hard
Atmosphere: 1
Food: 3
Service: 1
Gabriela B.
The little black cashier is still smiling, but seems half asleep: doesn't understand the order, then once completed, we start again at the other checkout; the salty brioche is barely heated, and the iced coffee (which I thought was too "basic" to be missed) has no sugar, nor its usual taste... but it has the capacity to almost cause diarrhea. Ouch!
1 employee in the Saturday morning rush before 6 a.m.... I heard 10 minutes inside without service! It was just focused on the drive-thru... I left with nothing.
Tina MArtel
Des erreurs sur ma commande à chaque semaine!
Atmosphere: 1
Food: 1
Service: 1
Taniouks C
Il ne donne pas la commande comme il faut et s’obstine avec moi pour dire que oui un wrap du travailleur sans la patate je lui dit qui y en a pas elle me dit oui pour me rendre compte qu’il en a pas le wrap est mal fait et très petit c’est la 3 e fois !
Fast service
Atmosphere: 3
Food: 3
Service: 4
pitiful service really rubbish
Coffee always cold, not hot.
Food: 1
The drive-thru offers excellent service. However, there are often errors in orders.
Atmosphere: 4
Food: 1
Service: 4
Come to order. Tim Hortons.
No or good service Staff does not have what for customer service they are not happy for
0/6 rating give you moment o stars.
Atmosphere: 1
Food: 1
Service: 1
I can’t give it a zero stars the lowest I can give it was one star.
I went to this establishment on October 18 to order breakfast for takeout for me and my fiancé. My fiancé ordered a Timatin And I ordered an egg belt. When we got home My fiancé started eating and he realized that there was an egg in his sandwich so he gave it to me, when I started to eat it I realized that the egg was mouldy green. I immediately got sick. I’ve had diarrhoea for a week Because of this. Not only I got a mouldy egg, but I also got my order incorrectly. My fiancé asked for no egg and the egg that was in his sandwich was mouldy. When I reached out to corporate a manager by the name of Scharif Lassel Reached out to me and asked that I explained the situation. So I told him what had happened and I told him that I found a mouldy egg. He told me that that’s not possible, He stated that it was normal because the egg got overcooked by an hour. Now tell me this, no egg gets mouldy just buy over cooking it by an hour. He lied. He then proceeded to tell me that he was in a meeting that he will send me a compensation email later that day. I understood he was in a meeting so I didn’t bother him so I waited. By the end of Thursday, no email Friday no email either. I understand that he was off on the weekend but he had the Chance to email me on Monday, but he did not. So I reached out to him and I told him that I did not receive the email that was promised and that if he doesn’t remedy the situation, I was going to escalate it, What he told me was that he didn’t have time because he was off and he told me that I can say anything I want on the Internet. Very appalling customer service, I thought he would remedy this and not have to escalate it, but I was wrong. I’ve been a loyal customer to Tim Hortons since 2009, after this sad and disappointing customer service. I will never be returning there again or any Tim Hortons establishment. They just lost a customer. And sad to see that he chose to escalate instead of remedy it in private. I have attached a photo so that you guys can see that I’m not lying that in fact, it was a mouldy egg.
Food: 1
I was in the toilet of my gender (man) to change my daughter's diaper and the panel is really not stable, I had to put my foot on the quail so that my knee could support the panel which was going really down.
Please fix this for the next dad who changes a diaper.
Really long service btw
Atmosphere: 1
Food: 1
Service: 1
It's much too long. We ordered a Tim morning and it took them 15 minutes to 20 minutes to serve it. Some people arrived and then they got their order before us despite the fact that their order took longer to receive.
Service: 1
Very bad service, rude, disrespectful employee, always something is missing; no iced coffee, no espresso foam, no donut.... etc.
Never able to have a service like the world.
Honestly it's hard
Atmosphere: 1
Food: 3
Service: 1
The little black cashier is still smiling, but seems half asleep: doesn't understand the order, then once completed, we start again at the other checkout; the salty brioche is barely heated, and the iced coffee (which I thought was too "basic" to be missed) has no sugar, nor its usual taste... but it has the capacity to almost cause diarrhea. Ouch!
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Use in Drive mode, not long and very efficient
Atmosphere: 5
Food: 5
Service: 5
1 employee in the Saturday morning rush before 6 a.m.... I heard 10 minutes inside without service! It was just focused on the drive-thru... I left with nothing.
Des erreurs sur ma commande à chaque semaine!
Atmosphere: 1
Food: 1
Service: 1
Il ne donne pas la commande comme il faut et s’obstine avec moi pour dire que oui un wrap du travailleur sans la patate je lui dit qui y en a pas elle me dit oui pour me rendre compte qu’il en a pas le wrap est mal fait et très petit c’est la 3 e fois !
Open 24/7 , conviennent for late people ???
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