Ben & Florentine

Couldn’t say about food, service or atmosphere… Restaurant says it opens at 6am, but was closed.

Great food and good service. The food was fresh and came out super fast. A+ all around

I placed an online order this morning for takeout at Ben & Florentine Vaudreuil, with the expectation that my order would be ready at 6:41 AM. However, when I arrived, the restaurant was closed, despite its listed opening hours indicating 6 AM to 3 PM on Wednesdays.

I tried calling the restaurant to confirm, but there was no answer, nor was there an option to leave a message. Upon returning later to check again, I found the door unlocked, but the restaurant appeared empty. Eventually, one of the employees arrived and started unlocking the already unlocked door, visibly surprised to find me waiting inside. When she asked if I had been waiting long, I explained the situation.

It seemed she had stepped out earlier, which is why the doors were locked when I first arrived.

To make matters worse, as I headed home, I realized the hot chocolate s’mores I ordered was missing. This forced me to return to the restaurant yet again to retrieve it.

Overall, this experience was deeply unprofessional and frustrating. The lack of organization and communication wasted a significant amount of my time this morning.

Too hot no ac

Atmosphere: 3

Food: 5

Service: 5

Vaudreuil-Dorion location. Waitresses are fantastic but I am very very disappointed with my experience. Fruit flies everywhere!!! More than a few! Constantly landing on your food. I complained but I was told they are loosing lots of business but the franchise owners do not seem to care. I was told something with a grease trap and it’s too expensive to fix the problem. I will no longer go back and would not recommend. Gross! Trying to contact head office but the contact page does not work….

Atmosphere: 1

Food: 1

Service: 5

Great service with a smile! ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Two Eggs, Famous Home Fries

For several months the air conditioning has not worked. This makes the experience much less enjoyable.

Atmosphere: 4

Food: 4

Service: 5

We arrive at 12:45 p.m., we look at the menu, the waitress comes for drinks at 1 p.m. I don't know what to have so I say I'll come back, she leaves (before I can say I'll order the meal and come back to the drink afterwards) telling us she'll come back later. According to it is -2 listening to the customer is not there.

Our meal arrives at 1:11 p.m., it looks really good. It was actually good. The service leaves something to be desired, we don't see the waitress for long.

Overall it remains a good and Florentine, I will come back for the food not for the service.

Atmosphere: 2

Food: 3

Service: 1

Good food, a bit noisy place

Atmosphere: 4

Food: 5

Service: 4

Good was average. Service was mediocre. Since there weren't other brunch places near by, this sufficed.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Famous Home Fries

The food was delicious, the service was excellent and the staff was polite and nice.

Atmosphere: 5

Food: 4

Service: 4

Service was really good , cant remember her name but a blonde anglophone lady , gave our 18ppl group an exceptional service. Speedy and friendly. A+ there

While food looked good it was bland. No seasoning at all . Maybe I was not lucky and they forgot to season my plate .

Overall would still recommend

Atmosphere: 4

Food: 4

Service: 5

I really enjoyed my meal of crispy French toast with almond and caramel. The atmosphere in the morning around 8 a.m. is good. The waiters and waitresses are attentive. The only negative point is that I find the music too loud. So in general everything is a good experience. Ultimately it's worth taking advantage of the early bird prices. So I recommend.

Atmosphere: 4

Food: 4

Service: 4

The food was delicious, the service was excellent and the staff was polite and nice.

Atmosphere: 5

Food: 4

Service: 4

Although the food was excellent and the service impeccable I have to remove two stars on average because of the way my reservation was handled. A week earlier I showed up in person to reserve a table for 10 people specifying a quiet corner as it was a special family occasion and there was a presentation as I was promised. When we arrived there was no table for 10 and eventually we were placed in the middle of the place (very noisy). It's disappointing when everything could have been perfect...

Atmosphere: 2

Food: 5

Service: 5