Hello… We are regulars at your establishment and your lunches are A1 but we would like to highlight the excellent service provided by the young lady with the first name of JUSTINE. A PEARL, what memory and kindness and many other qualities. This is a PLUS for your cheese factory. Thank you for your good meals and thank you to your staff. Hélène & Claude
Atmosphere: 5
Food: 5
Service: 5
Helene Bedard
Friday November 1st we went for dinner around 6.30 and employees talking to each other, order out on stove and continuing to talk to each other, order error in short wonderful daytime and evening employees. Very disappointed with the employees
Atmosphere: 1
Food: 1
Service: 1
Frederique Pinard
In love with lasagna but still waiting 20-30min..
dan filibri
What unpleasant service. Ok food but ZERO staff
Atmosphere: 2
Food: 3
Service: 1
Karine Fiset
On Friday, July 26, my family and I went to Victoria Cheese Shop to get ice cream around 8:50 p.m. We go to the creamery about once every 4-5 years. Normally it's a joyful outing, but the employees ruined the magic and the moment of happiness.
Being in Victoriaville, I expected a relaxed and very welcoming atmosphere.
There were 4 employees, 2 of whom were too stressed and were stupid. We thought the store was closing and that we were harming them. And no, it closes at 10 p.m.!
When I asked about the formats, the girl panicked because I couldn't see the child format and she started being stupid and banged the poster on the counter.
Then my dad was served first and we had mentioned it was one bill but the guy who went behind the register spoke to him in a bossy tone as he took a lick next to him: you will pay sir! As if he were walking through the door and leaving like a thief. From there, it put pressure on everyone, plus other customers were arriving.
I ordered the maple spiral cone. Don't touch it! I didn't taste the maple or vanilla and the cone stuck in my teeth. I was insulted to see that it's a vanilla cone with only 3 thin lines like a maple caramel hair that costs $4 in mini size after taxes and tip! I asked to change to a chocolate cone. The stressed girl from the beginning decided to redo it even though it's no longer what I wanted because I didn't think it was maple or a spiral. She led me to believe that it was the machine that was defective for the first cornet. In the end, the second one was almost the same. She took the first cone and vehemently threw it in the trash, shouting: Well, that’s how it is here! (I understand, if you're not happy go elsewhere)
These 2 employees who are probably on their first job ruined our outing. Rather than feeling happiness, I experienced frustration.
Dear employees, take the time to breathe because you are not going to retire.
Remember that you are merchants of happiness. Stop taking yourself too seriously and stressing out about your role as an ice cream bar clerk. No one is in a hurry when visiting a creamery. Empathy is also essential so as not to spoil the magical moment of the people who make your job possible. As merchants of happiness you should have taken the time to question my needs to give me good advice rather than frustrating yourselves.
Atmosphere: 1
Food: 1
Service: 1
Alexandre Pinard
Small portions
Rudy Carier
Very good but excessively expensive! $21 for a large poutine is too much!
Atmosphere: 4
Food: 4
Service: 4
Shiona Stephen
Yum!! Fresh ingredients and Excellent service. I recommend!!
Atmosphere: 5
Food: 5
Service: 5
manon bety
We ordered 2 poutines, waited 10 minutes, only to receive these 2 dishes cold and not very full. There was only 1 couple who had already ordered when we arrived, so we were waiting for them too.Really very disappointed.
Atmosphere: 2
Food: 2
Service: 1
Suzie Desrochers
Homemade potatoes are very good, well cooked and crispy.
Recommended dishes: Oeufs Brouillés Patate Toast Et Fromage Humm
Annie Pellerin
Excellent cheese, decent fries but clearly not enough sauce for a $20 poutine! It was dry! In addition, I was not provided with any utensils even though they were supposed to be brought!
Food: 2
Service: 3
Lorraine Gagne
Lovely welcome and good food and beautiful decor. and very good poutine and lots of cheese ?
Atmosphere: 4
Food: 4
Service: 4
luca Louise
Higher prices with less on the
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Oeufs Brouill
Kevin Doyon
I usually love it, but this time the potatoes and sauce didn't taste really good? And there was something weird about the poutine. The cheese was good as usual at least, but I threw the poutine in the trash once the cheese was eaten...
Hello… We are regulars at your establishment and your lunches are A1 but we would like to highlight the excellent service provided by the young lady with the first name of JUSTINE. A PEARL, what memory and kindness and many other qualities. This is a PLUS for your cheese factory. Thank you for your good meals and thank you to your staff. Hélène & Claude
Atmosphere: 5
Food: 5
Service: 5
Friday November 1st we went for dinner around 6.30 and employees talking to each other, order out on stove and continuing to talk to each other, order error in short wonderful daytime and evening employees. Very disappointed with the employees
Atmosphere: 1
Food: 1
Service: 1
In love with lasagna but still waiting 20-30min..
What unpleasant service. Ok food but ZERO staff
Atmosphere: 2
Food: 3
Service: 1
On Friday, July 26, my family and I went to Victoria Cheese Shop to get ice cream around 8:50 p.m. We go to the creamery about once every 4-5 years. Normally it's a joyful outing, but the employees ruined the magic and the moment of happiness.
Being in Victoriaville, I expected a relaxed and very welcoming atmosphere.
There were 4 employees, 2 of whom were too stressed and were stupid. We thought the store was closing and that we were harming them. And no, it closes at 10 p.m.!
When I asked about the formats, the girl panicked because I couldn't see the child format and she started being stupid and banged the poster on the counter.
Then my dad was served first and we had mentioned it was one bill but the guy who went behind the register spoke to him in a bossy tone as he took a lick next to him: you will pay sir! As if he were walking through the door and leaving like a thief. From there, it put pressure on everyone, plus other customers were arriving.
I ordered the maple spiral cone. Don't touch it! I didn't taste the maple or vanilla and the cone stuck in my teeth. I was insulted to see that it's a vanilla cone with only 3 thin lines like a maple caramel hair that costs $4 in mini size after taxes and tip! I asked to change to a chocolate cone. The stressed girl from the beginning decided to redo it even though it's no longer what I wanted because I didn't think it was maple or a spiral. She led me to believe that it was the machine that was defective for the first cornet. In the end, the second one was almost the same. She took the first cone and vehemently threw it in the trash, shouting: Well, that’s how it is here! (I understand, if you're not happy go elsewhere)
These 2 employees who are probably on their first job ruined our outing. Rather than feeling happiness, I experienced frustration.
Dear employees, take the time to breathe because you are not going to retire.
Remember that you are merchants of happiness. Stop taking yourself too seriously and stressing out about your role as an ice cream bar clerk. No one is in a hurry when visiting a creamery. Empathy is also essential so as not to spoil the magical moment of the people who make your job possible. As merchants of happiness you should have taken the time to question my needs to give me good advice rather than frustrating yourselves.
Atmosphere: 1
Food: 1
Service: 1
Small portions
Very good but excessively expensive! $21 for a large poutine is too much!
Atmosphere: 4
Food: 4
Service: 4
Yum!! Fresh ingredients and Excellent service. I recommend!!
Atmosphere: 5
Food: 5
Service: 5
We ordered 2 poutines, waited 10 minutes, only to receive these 2 dishes cold and not very full. There was only 1 couple who had already ordered when we arrived, so we were waiting for them too.Really very disappointed.
Atmosphere: 2
Food: 2
Service: 1
Homemade potatoes are very good, well cooked and crispy.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Happy poutine!Happy ice cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oeufs Brouillés Patate Toast Et Fromage Humm
Excellent cheese, decent fries but clearly not enough sauce for a $20 poutine! It was dry! In addition, I was not provided with any utensils even though they were supposed to be brought!
Food: 2
Service: 3
Lovely welcome and good food and beautiful decor. and very good poutine and lots of cheese ?
Atmosphere: 4
Food: 4
Service: 4
Higher prices with less on the
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Oeufs Brouill
I usually love it, but this time the potatoes and sauce didn't taste really good? And there was something weird about the poutine. The cheese was good as usual at least, but I threw the poutine in the trash once the cheese was eaten...
Atmosphere: 4
Food: 1
Service: 5
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