Well I always love going into dunkies to get my coffee with cold foam. It's a mobile order that I do frequently. I put it in as a walk in. Sometimes my coffee is without cold foam. Sometimes I go without it and say nothing. Then I realized I'm charged 35 cents for it
So today 12/27 i walked in and my coffee wasn't at its usual spot. So I asked if they received a mobile order under my name. The employee at the counter said you did it wrong, you put it for drive thru. My reply was i didn't do anything wrong and showed him my order label that said walk in. I then noticed I didn't have cold foam..... Again... so I said I normally don't do this but can I please have the cold foam thats ordered. I showed then the label again. Then another woman employee said well you need to order your coffee and pick it up on time to enjoy your coldfoam.
We finally got a substantial amount of snow so I said that wasn't an option for me ma'am and I feel like I can't do anything right by you guys this morning. Even if I was late picking up my coldfoam coffee my coffee would've been lighter and there's always some cold foam remaining under the cover. No cold foam was added to my coffee and everything was my fault apparently. I was on my way to work feeling pretty fabulous until I walked into dunkin this morning.
That bums me out because the dunkins near Dave's, even tho it can be a pain with drive thru lines, was always the go to because employees had the best attitude.
Snow makes me cranky too sometimes but leave it at the door folks!
Atmosphere: 2
Service: 1
paul degiovanni
They always have what I'm looking for
Atmosphere: 3
Food: 5
Service: 4
davidb
Go to this Dunkin Donuts The person that works the counter Sarah, is the best!!! Recently went to this Dunkin, and I’m not an everyday regular, mind you. Sarah always is pleasant, and remembers my order. Always! To the owners: you’ve got a real winner working your counter. Sarah is the (may I say it again) is the Best! The best counter person in the business! Always appreciate your service Sarah. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Bailey Rae
dunkin.
Atmosphere: 5
Food: 5
Service: 5
Stephen Bingham
Great service while we were visiting family. I wish ours at home was as good.
Atmosphere: 5
Food: 5
Service: 5
Daniel Morin
Can’t even make a large iced regular coffee,,, come on !!! Wth
Service: 1
Betsy B
Updated 7/2025. They still can't manage to heat up a breakfast sandwich. You can pick up the cheese and wave it around.
Food: 2
Service: 3
Michael Guynn
Another perfectly average Dunkin. Nothing remarkable, the service isn't great but hey, it's a Dunkin. They'll get you your hot regular and you'll go on your way.
Logan had the best customer service skills and boy, does he know how to make a coffee! The store was cute with the decorations. Also, very clean! Two thumbs up!??
Atmosphere: 5
Food: 5
Service: 5
Joseph O'Neill
The food and coffee we have had many times. The service in the Cumberland ( Diamond Hill) store was very nice.
Atmosphere: 3
Food: 4
Service: 5
Karl Bona
They make you wait 14 min for someone to get a coffee. I promise
robert duquette
The Dunkin on Diamond Hill Road in Cumberland is one of my favorite stores. They always have a good selection of products and the staff is friendly, pleasant and really cares about their customers. Other locations could learn a lot by their example.
Well I always love going into dunkies to get my coffee with cold foam. It's a mobile order that I do frequently. I put it in as a walk in. Sometimes my coffee is without cold foam. Sometimes I go without it and say nothing. Then I realized I'm charged 35 cents for it
So today 12/27 i walked in and my coffee wasn't at its usual spot. So I asked if they received a mobile order under my name. The employee at the counter said you did it wrong, you put it for drive thru. My reply was i didn't do anything wrong and showed him my order label that said walk in. I then noticed I didn't have cold foam..... Again... so I said I normally don't do this but can I please have the cold foam thats ordered. I showed then the label again. Then another woman employee said well you need to order your coffee and pick it up on time to enjoy your coldfoam.
We finally got a substantial amount of snow so I said that wasn't an option for me ma'am and I feel like I can't do anything right by you guys this morning. Even if I was late picking up my coldfoam coffee my coffee would've been lighter and there's always some cold foam remaining under the cover. No cold foam was added to my coffee and everything was my fault apparently. I was on my way to work feeling pretty fabulous until I walked into dunkin this morning.
That bums me out because the dunkins near Dave's, even tho it can be a pain with drive thru lines, was always the go to because employees had the best attitude.
Snow makes me cranky too sometimes but leave it at the door folks!
Atmosphere: 2
Service: 1
They always have what I'm looking for
Atmosphere: 3
Food: 5
Service: 4
Go to this Dunkin Donuts
The person that works the counter Sarah, is the best!!!
Recently went to this Dunkin, and I’m not an everyday regular, mind you.
Sarah always is pleasant, and remembers my order. Always!
To the owners: you’ve got a real winner working your counter.
Sarah is the (may I say it again) is the Best!
The best counter person in the business!
Always appreciate your service Sarah.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
dunkin.
Atmosphere: 5
Food: 5
Service: 5
Great service while we were visiting family. I wish ours at home was as good.
Atmosphere: 5
Food: 5
Service: 5
Can’t even make a large iced regular coffee,,, come on !!! Wth
Service: 1
Updated 7/2025. They still can't manage to heat up a breakfast sandwich. You can pick up the cheese and wave it around.
Food: 2
Service: 3
Another perfectly average Dunkin. Nothing remarkable, the service isn't great but hey, it's a Dunkin. They'll get you your hot regular and you'll go on your way.
Atmosphere: 4
Food: 4
Service: 4
Bad drive through service
Taste coffee burn
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Original Blend
Restaurantji Recommends
Taste coffee burn
Logan had the best customer service skills and boy, does he know how to make a coffee! The store was cute with the decorations. Also, very clean! Two thumbs up!??
Atmosphere: 5
Food: 5
Service: 5
The food and coffee we have had many times. The service in the Cumberland ( Diamond Hill) store was very nice.
Atmosphere: 3
Food: 4
Service: 5
They make you wait 14 min for someone to get a coffee. I promise
The Dunkin on Diamond Hill Road in Cumberland is one of my favorite stores. They always have a good selection of products and the staff is friendly, pleasant and really cares about their customers. Other locations could learn a lot by their example.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Bagels
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