This place is disgusting!!! I went inside to use the restroom and just pure filth everywhere throughout the entire place. The bathroom had feces all over the toilet seat. It looked like wet toilet paper was used to wipe the feces and laid on top the trashcan. I wouldn't eat here. So gross
Atmosphere: 1
Food: 1
Service: 1
peter meikle
Order a large iced coffee here you get less than 4 ounces of actual coffee but filled to the lid with ice which we can all make at home they do not use the scoop as directed they just plunge the cup in the ice .leading to not so clean ice ...or you could ask for light ice where you get 3 to 4 cubes and luke warm ice coffee kinda crap either way ya look at it but the price is the same regardless ...
Thanks for all the ice to keep my cup holder cool during thus heat my cup holder appreciates you
Ed Mitchell
4 staff members working when I arrived to order my coffee as a courtesy I let them know the outside garbage can was overflowing. They all blamed it on the night shift for not emptying it. So I sat for 45 minutes sipping my coffee and no employees made an effort to empty the trash. Even during the slow time in the drive thru. Gross and lazy employees.
Atmosphere: 1
Service: 1
Myles Hopkins
I stopped by this location on 8-4-25, I went to the drive through I ordered 2 donuts, a chocolate frosted and a maple donut. Why do MOST locations always put the donuts in the bag upside down so the frosting sticks to the bag? I got all the way home in Charlestown only to discover a long brown hair on my donut, the young man at the window had brown hair and was not wearing a hair net or hat.....in the great words of CLEVELAND from family guy.... that's nasty! 🤮
liina M
I was there July 27th around 5:15pm and the woman in the drive thru was phenomenal!!! She sensed me getting overwhelmed with ordering while dealing with young children and she went above and beyond to accommodate me and my children. She didn’t rush me or make me feel like a burden.
Atmosphere: 5
Food: 5
Service: 5
Sandra Ducharme
My first time at this Duncan location, although I frequent about a half dozen other Dunkin' locations in the area a couple of times a week. Service was very slow. I waited behind one person for almost 15 minutes. My coffee was strangely weak and the muffin I ordered completely stale. Just wanted to let people know they might want to avoid this particular location.
Atmosphere: 3
Food: 1
Service: 1
A Nguyen
the service here is abysmal at best. depending on when you go depends on if the A team is there or not but usually it’s just depressed people who don’t care if your order is correct even if you ordered ahead. i don’t think i’ve ever seen one of them smile. life can’t be that bad, right?
Atmosphere: 1
Food: 5
Service: 1
Matthew Wood
Extremely fast and friendly service. Thank you
Food: 3
Service: 5
John DeMelo Jr
The bathroom was gross, no napkins, and coffee was meh
Atmosphere: 3
Food: 3
Service: 3
Melissa Carrano
Dealt with an extremely rude employee today. A taller girl with blonde hair, ponytail, thin build. I politely asked how to correctly request my order and while explaining what happens, she began giving me an attitude, casting dirty looks, and then slammed the window shut in my face, completely irate. I assumed I was just ordering incorrectly and wanted to clarify so that I can order in a manner that gets my request done correctly. There was no phone number for the owner or managers name posted.
Get the app. and save. Order ahead and save time and money.
Nathan Orsi
Stellar, very quick!
Service: 5
Charles IV DeBeaulieu
Noticed improved service and quality lately.
Atmosphere: 5
Food: 5
Service: 5
Zuleika Ortiz
No hot coffee after 4pm even though they close at 7!!! take espresso drinks off your menu if you don’t offer it ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Sabrina Parke
Got 2 cappuccino and 1 peppermint Mocha all were just milk no taste of coffee and peppermint mocha had no peppermint mocha drove 18 minutes for such disappointment didn't even have time to return to complain. Don't go here for coffee they will just give you warm milk wasn't even hot. Really needed some coffee and spent 21 dollars here for nothing. We also got 6 doughnuts and they were not good either. I don't understand how this place was busy and the service wasn't that great either.
This place is disgusting!!! I went inside to use the restroom and just pure filth everywhere throughout the entire place. The bathroom had feces all over the toilet seat. It looked like wet toilet paper was used to wipe the feces and laid on top the trashcan. I wouldn't eat here. So gross
Atmosphere: 1
Food: 1
Service: 1
Order a large iced coffee here you get less than 4 ounces of actual coffee but filled to the lid with ice which we can all make at home they do not use the scoop as directed they just plunge the cup in the ice .leading to not so clean ice ...or you could ask for light ice where you get 3 to 4 cubes and luke warm ice coffee kinda crap either way ya look at it but the price is the same regardless ...
Thanks for all the ice to keep my cup holder cool during thus heat my cup holder appreciates you
4 staff members working when I arrived to order my coffee as a courtesy I let them know the outside garbage can was overflowing. They all blamed it on the night shift for not emptying it. So I sat for 45 minutes sipping my coffee and no employees made an effort to empty the trash. Even during the slow time in the drive thru. Gross and lazy employees.
Atmosphere: 1
Service: 1
I stopped by this location on 8-4-25, I went to the drive through I ordered 2 donuts, a chocolate frosted and a maple donut. Why do MOST locations always put the donuts in the bag upside down so the frosting sticks to the bag? I got all the way home in Charlestown only to discover a long brown hair on my donut, the young man at the window had brown hair and was not wearing a hair net or hat.....in the great words of CLEVELAND from family guy.... that's nasty! 🤮
I was there July 27th around 5:15pm and the woman in the drive thru was phenomenal!!! She sensed me getting overwhelmed with ordering while dealing with young children and she went above and beyond to accommodate me and my children. She didn’t rush me or make me feel like a burden.
Atmosphere: 5
Food: 5
Service: 5
My first time at this Duncan location, although I frequent about a half dozen other Dunkin' locations in the area a couple of times a week. Service was very slow. I waited behind one person for almost 15 minutes. My coffee was strangely weak and the muffin I ordered completely stale. Just wanted to let people know they might want to avoid this particular location.
Atmosphere: 3
Food: 1
Service: 1
the service here is abysmal at best. depending on when you go depends on if the A team is there or not but usually it’s just depressed people who don’t care if your order is correct even if you ordered ahead. i don’t think i’ve ever seen one of them smile. life can’t be that bad, right?
Atmosphere: 1
Food: 5
Service: 1
Extremely fast and friendly service. Thank you
Food: 3
Service: 5
The bathroom was gross, no napkins, and coffee was meh
Atmosphere: 3
Food: 3
Service: 3
Dealt with an extremely rude employee today. A taller girl with blonde hair, ponytail, thin build. I politely asked how to correctly request my order and while explaining what happens, she began giving me an attitude, casting dirty looks, and then slammed the window shut in my face, completely irate. I assumed I was just ordering incorrectly and wanted to clarify so that I can order in a manner that gets my request done correctly.
There was no phone number for the owner or managers name posted.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Get the app. and save. Order ahead and save time and money.
Stellar, very quick!
Service: 5
Noticed improved service and quality lately.
Atmosphere: 5
Food: 5
Service: 5
No hot coffee after 4pm even though they close at 7!!! take espresso drinks off your menu if you don’t offer it ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Got 2 cappuccino and 1 peppermint Mocha all were just milk no taste of coffee and peppermint mocha had no peppermint mocha drove 18 minutes for such disappointment didn't even have time to return to complain. Don't go here for coffee they will just give you warm milk wasn't even hot. Really needed some coffee and spent 21 dollars here for nothing. We also got 6 doughnuts and they were not good either. I don't understand how this place was busy and the service wasn't that great either.
Atmosphere: 1
Food: 1
Service: 3
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