The drive through is the longest wait. I sat in the line for 20min before even being able to order. Not sure if the company needs to hire more people or train them to take more orders at once. Just ridiculous to have to wait so long.
Atmosphere: 3
Food: 1
Service: 3
Robert Ricci
We would like to thank Christine and Team Dunkin Smithfield Av, Pawtucket RI, for their amazing team , their kindness and friendliness to our dad and his friends over the many years they have held court at Dunkin dad in and day out. We celebrated our dads 90th BDay (a little early) with the Dunkin Team and his Dunkin Friends.
Thanks for all your support and Hospitality The Ricci’s
Atmosphere: 5
Food: 5
Service: 5
Dominic San Severino
The coffe is completely burnt and the food was alright the hash browns were burnt too. Disappointed I been there a lot and thr cofffeeee is always burnt
Atmosphere: 1
Food: 3
Service: 1
Diana Klah
I always go to this dunkin donuts because is close to my house. Some of the staffs are so rude, racist, and disrespectful. Most especially the older woman who works there in the morning. She's too old to behave the way she does. She's always messing up your order, and when you try to tell her she starts to be disrespectful towards you. I'm never going there again.
Atmosphere: 1
Food: 1
Service: 1
Chilling In R.I.
I am done with this place. Overpriced coffee and inconsistent. I wanted a refund, and two different people insisted on remaking my drink instead until I got annoyed and just said fine. That's the last time I will ever visit a Dunkin Donuts.
Andrew Cullen
They're out of stuff early & often. Could be just super busy, or not stocked enough. Staff is very pleasant and the line usually moves quickly.
Atmosphere: 5
Food: 3
Service: 4
ruben carvalho
Went to this dunkin 3/30/2025 in the afternoon about 4pm to grab something to eat ... I asked for snaking bacon 🥓 well done, hashbrowns well done, M blue raspberry colada, and a plain raisen toasted bagel with butter.
Instead I got: burned smacking bacon ( black in color), undercooked hashbrowns, bagel drenched in butter (the butter was literally dripping from the rapper, trough the bag).
Customer service was poor: the person literally crunched up the bag before giving it to me like it was her food she was bringing home with her.
I went back for the burned bacon, they gave me another one with less bacon now... for a 3rd time I went back and finally asked for a refund they told Me that there is nothing that they can do bc Michelle (manager) was not available to answer their call. Asked for a receipt they also said they cannot provide me with one, so basically I left with a random note that said to go back another time to talk with a manager for a refund.
Atmosphere: 1
Food: 1
Service: 1
cesar lima
Waiting time for each order take so long
Nicole Miranda
I've been here three or four times now, and every single visit, the service has been exceptionally slow. There's one girl who's making all the drinks. Meanwhile, the manager just stands by the drive-thru, directing her instead of helping outbarely lift her own finger to any coffee orders.Eventually, the girl apologized and made my coffee—I felt bad for her. Unfortunately, I won't be returning. They really need better management. 15 mins for 2 drinks and two donuts.
The service wasn't welcoming. My 2nd time here. Both times wasn't greeted even after I said good morning, please and thank you's. Staff wasn't friendly at all.
Food: 3
Service: 2
Julia Forget
Whatever aluminum packaging that is used to make frozen drinks was cut open and fell into my drink. It was blended together and still served to me. I don’t know how someone didn’t see the big piece they cut off that landed into the blender. There was multiple small pieces in my drink due to it being blended. Worker’s definitely need to pay more attention and should never serve something like this to a paying customer.
Food: 1
Service: 1
Rhodie Rideshare Guy Gerry
What can you really say about, Dunkin, It's not exactly far in dining, but you get what you asked for. For the most part, this location has pleasant. Helpful. People occasionally is one girl that could. Here's a little bit of an attitude adjustment, but most of the staff is fantastic. Could just be that she has to deal with random knuckleheads, most of the mornings.
Atmosphere: 5
Food: 5
Service: 5
Marc Dasilva
Staff is rude, slow service!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: English Muffin
Felicia Murriel
Went to this Dunkin donuts one morning thank God I did not have my granddaughter with me because when I was waiting to get my coffee one of the girls that were working that morning and all she kept doing was cussing and yelling about another employee I found that so unprofessional so I decided I will never go back to this Dunkin donuts again!!!
Kid-friendliness: I would recommend not to take your children into this dunkin' donuts you never know who's working and what's going to come out of their mouth
The drive through is the longest wait. I sat in the line for 20min before even being able to order. Not sure if the company needs to hire more people or train them to take more orders at once. Just ridiculous to have to wait so long.
Atmosphere: 3
Food: 1
Service: 3
We would like to thank Christine and Team Dunkin Smithfield Av, Pawtucket RI, for their amazing team , their kindness and friendliness to our dad and his friends over the many years they have held court at Dunkin dad in and day out. We celebrated our dads 90th BDay (a little early) with the Dunkin Team and his Dunkin Friends.
Thanks for all your support and Hospitality
The Ricci’s
Atmosphere: 5
Food: 5
Service: 5
The coffe is completely burnt and the food was alright the hash browns were burnt too. Disappointed I been there a lot and thr cofffeeee is always burnt
Atmosphere: 1
Food: 3
Service: 1
I always go to this dunkin donuts because is close to my house. Some of the staffs are so rude, racist, and disrespectful. Most especially the older woman who works there in the morning. She's too old to behave the way she does. She's always messing up your order, and when you try to tell her she starts to be disrespectful towards you. I'm never going there again.
Atmosphere: 1
Food: 1
Service: 1
I am done with this place. Overpriced coffee and inconsistent. I wanted a refund, and two different people insisted on remaking my drink instead until I got annoyed and just said fine. That's the last time I will ever visit a Dunkin Donuts.
They're out of stuff early & often. Could be just super busy, or not stocked enough. Staff is very pleasant and the line usually moves quickly.
Atmosphere: 5
Food: 3
Service: 4
Went to this dunkin 3/30/2025 in the afternoon about 4pm to grab something to eat ... I asked for snaking bacon 🥓 well done, hashbrowns well done, M blue raspberry colada, and a plain raisen toasted bagel with butter.
Instead I got: burned smacking bacon ( black in color), undercooked hashbrowns, bagel drenched in butter (the butter was literally dripping from the rapper, trough the bag).
Customer service was poor: the person literally crunched up the bag before giving it to me like it was her food she was bringing home with her.
I went back for the burned bacon, they gave me another one with less bacon now... for a 3rd time I went back and finally asked for a refund they told Me that there is nothing that they can do bc Michelle (manager) was not available to answer their call. Asked for a receipt they also said they cannot provide me with one, so basically I left with a random note that said to go back another time to talk with a manager for a refund.
Atmosphere: 1
Food: 1
Service: 1
Waiting time for each order take so long
I've been here three or four times now, and every single visit, the service has been exceptionally slow. There's one girl who's making all the drinks. Meanwhile, the manager just stands by the drive-thru, directing her instead of helping outbarely lift her own finger to any coffee orders.Eventually, the girl apologized and made my coffee—I felt bad for her. Unfortunately, I won't be returning. They really need better management. 15 mins for 2 drinks and two donuts.
Parking: na
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service wasn't welcoming. My 2nd time here. Both times wasn't greeted even after I said good morning, please and thank you's. Staff wasn't friendly at all.
Food: 3
Service: 2
Whatever aluminum packaging that is used to make frozen drinks was cut open and fell into my drink. It was blended together and still served to me. I don’t know how someone didn’t see the big piece they cut off that landed into the blender. There was multiple small pieces in my drink due to it being blended. Worker’s definitely need to pay more attention and should never serve something like this to a paying customer.
Food: 1
Service: 1
What can you really say about, Dunkin, It's not exactly far in dining, but you get what you asked for. For the most part, this location has pleasant. Helpful. People occasionally is one girl that could. Here's a little bit of an attitude adjustment, but most of the staff is fantastic. Could just be that she has to deal with random knuckleheads, most of the mornings.
Atmosphere: 5
Food: 5
Service: 5
Staff is rude, slow service!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: English Muffin
Went to this Dunkin donuts one morning thank God I did not have my granddaughter with me because when I was waiting to get my coffee one of the girls that were working that morning and all she kept doing was cussing and yelling about another employee I found that so unprofessional so I decided I will never go back to this Dunkin donuts again!!!
Kid-friendliness: I would recommend not to take your children into this dunkin' donuts you never know who's working and what's going to come out of their mouth
Atmosphere: 1
Food: 3
Service: 1
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