there's a girl who works there in the morning and drive through her name stessey.. she's very rude. Refuses to wait on me because of an outside problem that I have never brought inside the end of the day that's your job. I'm a customer. You don't have to like me, but you need to wait on me just like any other customer. she also flirts with every man that walks in there constantly flirting with the guy at the Sandwich station. The morning crew there's constantly playing around, not taking care of customers. I am going to call and write a review every day until something is done with Stacey. She pretty much told me to call corporate pretty much saying the boss doesn't care. I'll still be here. something needs to be done about her. That's not someone you want represented Dunkin' Donuts. There's too much joking around in there in the morning going back-and-forth on the speaker like grow up and do your job like I said I will be writing a review every day about her and Colin corporate and call the store every day to complain
Atmosphere: 1
Food: 1
Service: 1
Joe Pereira
Love the Order ahead feature of the app
Atmosphere: 4
Food: 4
Service: 5
Jose Rodriguez
Kajia loves hozay
nelson duarte
The employees at this location are unprofessional and rude, and they often make mistakes with your drinks and food.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Negro
If I wanted to put cream cheese on the bagel myself I wouldn’t ask for it on it and I wouldn’t pay 3.50 for it. Coffee is always burnt no matter what time of day. I don’t have a complex orders. The workers are angry you even showed up. Cumberland farms does better.
Atmosphere: 1
Food: 1
Service: 1
Rainelfp7ll Quiñonez
Very rude the ladies are working there
Atmosphere: 1
Food: 1
Service: 1
Janet Houle
Yummy tea n coffee.
Atmosphere: 5
Food: 5
Service: 5
Lisa Rotondo
They have zero accountability when making errors and tried blaming me. They also keep making the mistake of using regular iced coffee when I specifically ordered Cold Brew which is pricier. First shift doesn’t set up the second shift so those small batches of Cold Brew aren’t always available. Horrible customer service even though location is convenient. Should invest in learning how to properly prepare a beverage and remedial training in customer service skills because they’re severely lacking. Hey Dunkin, this is a MANAGEMENT problem!
A big thanks for finally cleaning the expresso machine and then telling me it’s down for the rest of the day. You have employees that don’t want to work obviously.
Atmosphere: 1
Food: 1
Service: 1
Cesar Jimenez
Every local dunkin in pawtucket is so trash. Half the time the food isnt even edible and I waste all that money for. Look at these greased out snack n bacons. 2 bags like this, takes worse than it looks
A
Can't give me a large ice water but you can charge me for a large cup of ice. What a joke.
Friendly people. Unfortunately it's in a gas station and is a huge hustle and bustle place. So they get a lot of business. Which leads them to crumble under the pressure of cranking out orders. So definitely check your order if its correct. I can't tell you how many times my ordered isn't correct or I pay for something extra on my food item and I end up losing money cause they don't fully read the order screen. This is just fair warning
Tanya Moore
I only rated this dunkin donuts as a 4 star because even though they were very polite and fast and they didn't seem to have any grumpy attitudes or an unreasonable atmosphere they got my order correct but the coffee itself tasted burnt and when I asked them to remake it it again was burnt tasting as they used the same coffee to remake it and then I asked for cold brew instead so it wouldn't be burnt and they told me they would but a third time it was made with regular coffee so I had brought them to the dunking up the street to have it remade correctly a fourth time.
One of the employees was loudly being disrespectful and rude towards me and cussing about me. Because I walked into the gas station. Mind you I didn’t have any intent to go to Dunkin I was meeting a friend and she loudly spoke poorly about me because of a previous employee. Is this the Dunkin that is suppose to serve the hardworking people of Newport Ave? We just allow anyone to open cuss out customers? This Dunkin is a mess.
Atmosphere: 1
Food: 1
Service: 1
Noah Sullivan
My go to Dunkin solely because of the amazing management and staff in the morning
there's a girl who works there in the morning and drive through her name stessey.. she's very rude. Refuses to wait on me because of an outside problem that I have never brought inside the end of the day that's your job. I'm a customer. You don't have to like me, but you need to wait on me just like any other customer. she also flirts with every man that walks in there constantly flirting with the guy at the Sandwich station. The morning crew there's constantly playing around, not taking care of customers. I am going to call and write a review every day until something is done with Stacey. She pretty much told me to call corporate pretty much saying the boss doesn't care. I'll still be here. something needs to be done about her. That's not someone you want represented Dunkin' Donuts. There's too much joking around in there in the morning going back-and-forth on the speaker like grow up and do your job like I said I will be writing a review every day about her and Colin corporate and call the store every day to complain
Atmosphere: 1
Food: 1
Service: 1
Love the Order ahead feature of the app
Atmosphere: 4
Food: 4
Service: 5
Kajia loves hozay
The employees at this location are unprofessional and rude, and they often make mistakes with your drinks and food.
Atmosphere: 1
Food: 1
Service: 1
If I wanted to put cream cheese on the bagel myself I wouldn’t ask for it on it and I wouldn’t pay 3.50 for it. Coffee is always burnt no matter what time of day. I don’t have a complex orders. The workers are angry you even showed up. Cumberland farms does better.
Atmosphere: 1
Food: 1
Service: 1
Very rude the ladies are working there
Atmosphere: 1
Food: 1
Service: 1
Yummy tea n coffee.
Atmosphere: 5
Food: 5
Service: 5
They have zero accountability when making errors and tried blaming me. They also keep making the mistake of using regular iced coffee when I specifically ordered Cold Brew which is pricier. First shift doesn’t set up the second shift so those small batches of Cold Brew aren’t always available. Horrible customer service even though location is convenient. Should invest in learning how to properly prepare a beverage and remedial training in customer service skills because they’re severely lacking. Hey Dunkin, this is a MANAGEMENT problem!
A big thanks for finally cleaning the expresso machine and then telling me it’s down for the rest of the day. You have employees that don’t want to work obviously.
Atmosphere: 1
Food: 1
Service: 1
Every local dunkin in pawtucket is so trash. Half the time the food isnt even edible and I waste all that money for. Look at these greased out snack n bacons. 2 bags like this, takes worse than it looks
Can't give me a large ice water but you can charge me for a large cup of ice. What a joke.
Restaurantji Recommends
My favorite one
Atmosphere: 5
Food: 5
Service: 5
Friendly people. Unfortunately it's in a gas station and is a huge hustle and bustle place. So they get a lot of business. Which leads them to crumble under the pressure of cranking out orders. So definitely check your order if its correct. I can't tell you how many times my ordered isn't correct or I pay for something extra on my food item and I end up losing money cause they don't fully read the order screen. This is just fair warning
I only rated this dunkin donuts as a 4 star because even though they were very polite and fast and they didn't seem to have any grumpy attitudes or an unreasonable atmosphere they got my order correct but the coffee itself tasted burnt and when I asked them to remake it it again was burnt tasting as they used the same coffee to remake it and then I asked for cold brew instead so it wouldn't be burnt and they told me they would but a third time it was made with regular coffee so I had brought them to the dunking up the street to have it remade correctly a fourth time.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Coffee Roll, Chicken & Roasted Pepper Dunkin' Wrap, Egg and Cheese, Bacon & Cheddar Omelet Bites
One of the employees was loudly being disrespectful and rude towards me and cussing about me. Because I walked into the gas station. Mind you I didn’t have any intent to go to Dunkin I was meeting a friend and she loudly spoke poorly about me because of a previous employee. Is this the Dunkin that is suppose to serve the hardworking people of Newport Ave? We just allow anyone to open cuss out customers? This Dunkin is a mess.
Atmosphere: 1
Food: 1
Service: 1
My go to Dunkin solely because of the amazing management and staff in the morning
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