Staff are good. But they need help. Slow to get food out sometimes
Atmosphere: 3
Food: 5
Service: 3
KateLynn Cardoso
Good evening. As I approached the Wendy’s in Pawtucket located at 368 Cottage St it was already an awkward moment pulling up to the drive thru. They appeared to be closed at 11:13 even though the hours for this location are until 1AM. The lights of the drive thru was off so there was no visibility of the drive thru lane. The women taking the order was very rude and hostile as she was not taking the order properly. As a paying customer approaching the window the lady began to become more aggressive. She insisted as I was to far from the window, now If she hadn’t try to close your estamblisment earlier than the hours, I would have been able to be in the proper area of the drive thru window. I got out of my car to pay this women and she continued with this ignorance as she tried to close the window and did not want to talk my paying order. ABSOLUTELY unacceptable, I come to support the business and get disrespected.. how so? My order number is #3301 total of $13.35. After I paid being out of my vehicle some of the team members, recognizing 2 women and one of them having bright red hair and one a person of my culture began to give me the middle finger. This is not the label Wendy’s should carry, there needs to be a better hiring process to these p
Recommended dishes: Baconator Fries
Phillip “Your boy” Potter
This place is absolutely terrible, zero customer service. I wanted the other night for 10 minutes and not a single employee or manager even acknowledged that I wanted to place an order. I refuse to use the kiosk because it takes jobs away from people but to be ignored for 10 minutes until I stormed out is unacceptable. This place needs a complete restaff. Especially the managers.
Atmosphere: 1
Food: 2
Service: 1
Tomas Torres
Fries and sandwich was cold to match the soda. I believe if we pay for our food we expect hot to warm food
Atmosphere: 2
Food: 1
Service: 2
tone capone
This Wendy's location has consistently provided a horrible experience. If your looking for bad service and a upset stomach you came to the right place.
Atmosphere: 3
Food: 1
Service: 1
Jorge Fuents
The service is disgusting👎
Adriana Jubainville
Gave me a wrap with no flavor or ranch . My cheese fries had very little cheese and 2 small pieces of bacon.
Atmosphere: 4
Food: 1
Service: 2
Marco Pais
Staff was not professional and will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
Joseph Chace
Great food, I've not had a problem with the food. However, i just stood in line for nearly 10 minutes and not once did an employee even look at me. First I went to the drive thru because they said their stuff doesn't work, nbd I get it. Then I went inside and had my time wasted and I was made to feel like I don't matter even though I'm attempting to be a paying customer. I'm going to take my business to a different Wendy's this time and times after this too. Disappointed.
Atmosphere: 1
Food: 4
Service: 1
Tayla Arlan
I know this place usually isnt the greatest but soggy fries with a side of hair isnt what I ordered
This location never disappoints food was fresh and hot and so delicious I ate my 6$ biggie bag chicken blt so good ?
Atmosphere: 5
Food: 5
Service: 5
Dejanna Lowe
They messed up my order. Food was cold didn't get my frostys or sauce or straws. When I got home I noticed all of this. I called and the manager, she was super super super helpful and apologized for the mistakes. She offered to remake everything. I work in the restaurant industry and know people can be so mean and rude and at first I was rude and had to tone it down a notch because things around dinner time can be very hectic. So I apologize to the manager for my rudeness at first but she handled everything so well. I appreciate it. Thank you again.
Atmosphere: 4
Food: 3
Service: 5
LGCEE3
Raw chicken. Somehow one was half cooked on one side and then raw, which idk how much I just ate, and then the other one the top is raw and the bottom is cooked. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Derek
These people can never ever get an order right.. Ordered door dash from there. Of corse no drinks.. I keep paying for drinks that i never get...
Atmosphere: 1
Food: 2
Service: 1
Seth C
My daughter got horrible food poisoning from here. She was up all night throwing up. This place has always had terrible service with screwing up orders, attitudes from employees, and the signs inside falling apart. Now add food poisoning into the mix and we'll never eat here again.
Staff are good. But they need help. Slow to get food out sometimes
Atmosphere: 3
Food: 5
Service: 3
Good evening. As I approached the Wendy’s in Pawtucket located at 368 Cottage St it was already an awkward moment pulling up to the drive thru. They appeared to be closed at 11:13 even though the hours for this location are until 1AM. The lights of the drive thru was off so there was no visibility of the drive thru lane. The women taking the order was very rude and hostile as she was not taking the order properly. As a paying customer approaching the window the lady began to become more aggressive. She insisted as I was to far from the window, now If she hadn’t try to close your estamblisment earlier than the hours, I would have been able to be in the proper area of the drive thru window. I got out of my car to pay this women and she continued with this ignorance as she tried to close the window and did not want to talk my paying order. ABSOLUTELY unacceptable, I come to support the business and get disrespected.. how so? My order number is #3301 total of $13.35.
After I paid being out of my vehicle some of the team members, recognizing 2 women and one of them having bright red hair and one a person of my culture began to give me the middle finger. This is not the label Wendy’s should carry, there needs to be a better hiring process to these p
Recommended dishes: Baconator Fries
This place is absolutely terrible, zero customer service. I wanted the other night for 10 minutes and not a single employee or manager even acknowledged that I wanted to place an order. I refuse to use the kiosk because it takes jobs away from people but to be ignored for 10 minutes until I stormed out is unacceptable. This place needs a complete restaff. Especially the managers.
Atmosphere: 1
Food: 2
Service: 1
Fries and sandwich was cold to match the soda. I believe if we pay for our food we expect hot to warm food
Atmosphere: 2
Food: 1
Service: 2
This Wendy's location has consistently provided a horrible experience. If your looking for bad service and a upset stomach you came to the right place.
Atmosphere: 3
Food: 1
Service: 1
The service is disgusting👎
Gave me a wrap with no flavor or ranch . My cheese fries had very little cheese and 2 small pieces of bacon.
Atmosphere: 4
Food: 1
Service: 2
Staff was not professional and will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
Great food, I've not had a problem with the food. However, i just stood in line for nearly 10 minutes and not once did an employee even look at me. First I went to the drive thru because they said their stuff doesn't work, nbd I get it. Then I went inside and had my time wasted and I was made to feel like I don't matter even though I'm attempting to be a paying customer. I'm going to take my business to a different Wendy's this time and times after this too. Disappointed.
Atmosphere: 1
Food: 4
Service: 1
I know this place usually isnt the greatest but soggy fries with a side of hair isnt what I ordered
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location never disappoints food was fresh and hot and so delicious I ate my 6$ biggie bag chicken blt so good ?
Atmosphere: 5
Food: 5
Service: 5
They messed up my order. Food was cold didn't get my frostys or sauce or straws. When I got home I noticed all of this. I called and the manager, she was super super super helpful and apologized for the mistakes. She offered to remake everything. I work in the restaurant industry and know people can be so mean and rude and at first I was rude and had to tone it down a notch because things around dinner time can be very hectic. So I apologize to the manager for my rudeness at first but she handled everything so well. I appreciate it. Thank you again.
Atmosphere: 4
Food: 3
Service: 5
Raw chicken. Somehow one was half cooked on one side and then raw, which idk how much I just ate, and then the other one the top is raw and the bottom is cooked. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
These people can never ever get an order right.. Ordered door dash from there. Of corse no drinks.. I keep paying for drinks that i never get...
Atmosphere: 1
Food: 2
Service: 1
My daughter got horrible food poisoning from here. She was up all night throwing up. This place has always had terrible service with screwing up orders, attitudes from employees, and the signs inside falling apart. Now add food poisoning into the mix and we'll never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Loading...