Dear Heart's Ice Cream West Shore Road Warwick

Got the root beer float, barely any ice cream in that waste of money. Go elsewhere.

Good ice cream

So sad to hear they are closing at the end of December! Loved our little local ice cream stop!

Giselle was great, made the experience wondeful. Ice cream was awesome

Great service and Ice cream. Prices are very reasonable and well portioned. Giselle was a pleasure. I'll visit again next time I'm back up North in Rhode Island.

Being relatively new to the area, I am always looking for new local businesses to support. After looking up Dear Hearts and seeing how the owner rudely and aggressively responds to even minor criticisms, I will not be trying this ice cream shop. I hope the owner learns that not everything needs a combative response, as it’s a turnoff to new customers

As an edit in response to the owner - my google maps shows I visited this location a couple of years ago. Must not have been anything special

Atmosphere: 1

Service: 1

Wheelchair accessibility: The most significant barrier for wheelchair users will be the height of the ordering/payment stations. The bottom edge of the countertop & ordering windows is approximately 5 feet.

All seating is outdoors, and almost exclusively at standard picnic tables. Both ends of each table can be used as a space for wheelchair users.

There is no indoor access for anyone. and I didn't see any indication of restrooms on the property.

Recommended dishes: Hot Fudge, Chocolate Ice Cream, Waffle, Kahlua Chip, Whipped Cream, German Chocolate, Plain Sugar Cone, Strawberry, Butter Pecan, Floats, Frozen Yogurt, Banana Split

Great little place to get ice cream right on warwick avenue, friendly staff, Good prices, Great ice cream.

Atmosphere: 5

Food: 5

Service: 5

Ma and Pop ice cream shop near home. Affordable and good. My fiancee and I come here from time to time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge, Waffle, Whipped Cream, Plain Sugar Cone, Strawberry, Cookie

Great ice cream. Try the strawberry shortcake sundae.

Atmosphere: 5

Food: 5

Service: 5

There was a line of about 6, an employee made half of us go to the side line where there was a customer already placing an allergy safe order. I completely understand food allergies, but we should not have been placed in that line. They should have taken care of the customer then started pulling people to the side line. I waited 20minutes and still was waiting on this customer, while the line we were pulled out of was moving. I left and never was able to place an order.

Service: 1

I'm not sure I'll be back to this location.. but I'd give it another chance at some point.. I've heard people say great things about dear hearts, mostly the Cranston location so we thought we'd try the west shore rd spot because it's closer. Not sure if this is standard, it was a warm day and we went in the evening, but there was no soft serve, barely any hard serve flavors left. I still found something I liked - I wanted a small cone, after using the register and using no gloves to scoop the ice cream, it was passed to another girl with no gloves who had just finished coughing and touching other things to add the sprinkles. Then it was overfilled so they asked if they could put it in a cup with the cone on top, I said it was fine, but I really wanted less ice cream and just the cone. Seemed a little unsanitary. I'm not sure if the no gloves thing is standard here, I ended up throwing the cone portion away. Bliss ice cream was good though. Other places sell the same brand so I'll probably go elsewhere.

Edit to respond to the owner: this is for the WEST SHORE RD location, it was evening on Sunday as I stated, I said it's possible that played a factor, it was my first time going here. Not a generic anonymous google user my name is posted on here as Christina. They had signs up that said they were out of ALL soft serve and had a large list of hard flavors they didn't have including basic chocolate, vanilla, cookie dough, the hersheys brand products, pistachio - there were a minimum of 10 hard flavors they were out, and when I asked if they really were out of all those flavors they said YES. And as we were leaving after getting our ice cream one of the girls came out to announce to the line everything they were out of. I felt bad for them they were obviously overwhelmed and not their fault. There's no exaggeration, I was honest in my review.

Went to the Cranston location last night and they had everything in stock, so not sure what happened Sunday evening at the west shore rd location.

At 9pm beginning of the season and you are out of MILK to make shakes!!?? Come on, just say you already cleaned the machine for the night, that's more believable then we don't have milk. Never again this is not the first time... smh

Atmosphere: 3

Food: 1

Service: 1

My wife and I enjoyed a cup of strawberry ice cream

Atmosphere: 5

Food: 5

Service: 5

They have the best CAMPFIRE ice cream it's better then Nana's 10 out of 10 it's my favorite and I get it everytime I go . The girls are friendly and helpful if you can decide and they always make you feel welcomed.

Atmosphere: 5

Food: 5

Service: 5