Cook in the back was SO rude!!!! There was 2 people in the establishment and I was waiting in the front for 5 mins with no one saying we’ll be right with you or paying any attention to the fact I was there. Never been in the place and I saw an order by the kitchen right behind the cashier booth so I went up to ask if it was my order & the guy cut me off and said WELL BE RIGHT WITH YOU! And I tried to say something again and again cut me off so I said okay sorry and the cashier came up to me after a few mins and I told him the name and what do you know that was my order! Could’ve just listened to my 2 second question and I would’ve been gone! Such bad customer service. Put such a bad taste in my mouth.
Atmosphere: 1
Food: 1
Service: 1
Dave Delsanto
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Christian Rodriguez
I loved smash burger when they first came out. I lived in Colorado where they originated. The problem with that is, not all employees will value your vision as the company grows.
I visited this location in the past and was not impressed.
Today was a different experience, came in during the buy one get one offer. The pricing has gone up so much. The prices have increased and the size of the items have decreased. The shake for example. Between the cup being filled and the extra. Seemed like it was anywhere between 12-16 oz’s. The size of the burger also looks a little slimmer. Had a bacon cheeseburger as pictured, bacon was not good quality. The food was delicious with the offer. Not sure about dropping $40 on burgers without a beer offer. The fries were nice and crispy, but again the order seemed a little smaller than before.
It’s a hit or miss. If you’re in the area give it a try. But I would not go out of my way. The service was definitely an attentive improvement and friendly. I would say visit with the kids during family night.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger with Smash Fries, French Fries
Cameron Nemeth
Best burgers and milkshakes I've ever had!
Atmosphere: 4
Food: 5
Service: 4
Justin Chevalier
The cashier that I’m not sure what his name was, but he was Hispanic and he translated everything perfectly for me! First time here never been here before and it was a great first visit. Definitely coming back. 👍👌🏽
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
johayley bonilla
The staff and manager are Very greeting and welcoming as first time customers the service was perfect!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger with Smash Fries, Tots
sean fontes
Ordered truffle fries only got regular fries
Atmosphere: 5
Food: 5
Service: 3
Steph Phillips
My favorite location. Everyone is so sweet and the food is always great and comes out fast.
Atmosphere: 5
Food: 5
Service: 5
Jarrod Nordin
Brian and his crew were awesome tonite. So great when u see a manager that actually cares about what he does. Also the young lady at the front counter was friendly, informative and just amazing...thank you again!!! Great food and amazing service this brings customers back again and again!!!
Visited with my son, who is on campus at NEIT. Food was done quickly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots
Kristal Boss
The lady at the counter was amazing! Good, Positive attitude greated every customer with a smile food was delicious as always but huge shout out to the woman behind the counter she was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Rico Tomura
Dylan was an excellent server, the scorchin hot fries were delicious and they were served with a smile. I'm definitely making a return visit soon!
Atmosphere: 5
Food: 5
Service: 5
Gina Riccardi
So friendly explained everything., and I would go there again
Incompetence
Cook in the back was SO rude!!!! There was 2 people in the establishment and I was waiting in the front for 5 mins with no one saying we’ll be right with you or paying any attention to the fact I was there. Never been in the place and I saw an order by the kitchen right behind the cashier booth so I went up to ask if it was my order & the guy cut me off and said WELL BE RIGHT WITH YOU! And I tried to say something again and again cut me off so I said okay sorry and the cashier came up to me after a few mins and I told him the name and what do you know that was my order! Could’ve just listened to my 2 second question and I would’ve been gone! Such bad customer service. Put such a bad taste in my mouth.
Atmosphere: 1
Food: 1
Service: 1
Great burgers
Atmosphere: 5
Food: 5
Service: 5
I loved smash burger when they first came out. I lived in Colorado where they originated. The problem with that is, not all employees will value your vision as the company grows.
I visited this location in the past and was not impressed.
Today was a different experience, came in during the buy one get one offer. The pricing has gone up so much.
The prices have increased and the size of the items have decreased. The shake for example. Between the cup being filled and the extra. Seemed like it was anywhere between 12-16 oz’s.
The size of the burger also looks a little slimmer.
Had a bacon cheeseburger as pictured, bacon was not good quality. The food was delicious with the offer. Not sure about dropping $40 on burgers without a beer offer.
The fries were nice and crispy, but again the order seemed a little smaller than before.
It’s a hit or miss. If you’re in the area give it a try. But I would not go out of my way.
The service was definitely an attentive improvement and friendly.
I would say visit with the kids during family night.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger with Smash Fries, French Fries
Best burgers and milkshakes I've ever had!
Atmosphere: 4
Food: 5
Service: 4
The cashier that I’m not sure what his name was, but he was Hispanic and he translated everything perfectly for me! First time here never been here before and it was a great first visit. Definitely coming back. 👍👌🏽
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries
The staff and manager are Very greeting and welcoming as first time customers the service was perfect!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger with Smash Fries, Tots
Ordered truffle fries only got regular fries
Atmosphere: 5
Food: 5
Service: 3
My favorite location. Everyone is so sweet and the food is always great and comes out fast.
Atmosphere: 5
Food: 5
Service: 5
Brian and his crew were awesome tonite. So great when u see a manager that actually cares about what he does. Also the young lady at the front counter was friendly, informative and just amazing...thank you again!!! Great food and amazing service this brings customers back again and again!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich, Tots, Hamburger
Restaurantji Recommends
Very friendly and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich
Visited with my son, who is on campus at NEIT. Food was done quickly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots
The lady at the counter was amazing! Good, Positive attitude greated every customer with a smile food was delicious as always but huge shout out to the woman behind the counter she was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Dylan was an excellent server, the scorchin hot fries were delicious and they were served with a smile. I'm definitely making a return visit soon!
Atmosphere: 5
Food: 5
Service: 5
So friendly explained everything., and I would go there again
Parking: Great service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tots, Sweet Potato Fries, Hamburger
Loading...