Beware the Bistro appears to a service by Courtyard Warwick, RI on best effort basis.Case in point, on Saturday Mar 02, 2024, the cafe did not open as scheduled on 5:00 pm without any notification.Explanation given was the person responsible for the cafe did show up and also did not call in that they will be out.Had the breakfast that day, the preparation and service were mediocre but passable at best.Cafe may be surviving as there are no competition close by.
janeen j.
I was treated badly I was given keys to a room that a man was already in . I am 61 year old woman I was traveling alone it was late at night.I had to find another hotel room. After my trip I contacted Marriott corporation and the hotel to be refunded for being charged with staying in a room someone else was in. Management refused to talk to me Marriott advised nothing they can do I have to speak with hotel directly.
Sandra Y.
We stayed Friday-Wednesday & had some good experiences & some bad ones. We slept great the beds are wonderful, the pillows are average. There was no shampoo in the shower, no biggie, we asked for some from the front desk. We got it 2 days later The next day we ran out of the body wash on the shower, we got that filled 3 days later They clean the rooms every other day. I thought that was totally cool. However we did want our shower items filled. They told us we would have our room cleaned on Sunday, we ended up not getting our room cleaned until Tuesday. We called and or spoke with the front desk each day, mostly to no avail. The night front desk did bring towels, shampoo & toilet paper up for us. We asked for a free breakfast, she gave us 2 coupons for breakfast. We found out it didn't cover a whole breakfast. We each ordered one breakfast sandwich & a cup of coffee (nothing fancy or extra here). After the coupons were entered ($20 off), we still owed $18 So instead of a free breakfast, it was actually more money than we spent the day before forour breakfast elsewhere. Walter was the barista & breakfast attendant, he was super helpful & went the extra mile to make sure our room got cleaned that day. He checked a couple times for us. Walter was amazing. Our room "keys" also were a factor of disappointment. We had to have our cards reset almost once a day. I think there was only one day they worked in the evening when we got back. We kept them in our pockets with nothing else near them. It was frustrating to goTo the 3rd floor and then have to come back down each time because they weren't working again. We thought when we booked a Marriott it would be a nice experience. We had stayed at a Residence Inn before coming to the Courtyard & it was so nice. Bottom line, I doubt we will ever stay at a Courtyard again.
John W.
Great service, very clean and cozy room! Staff is awesome, they make u feel at home, housekeeping always greeting you with a hello and smile! Great stay last night, and great day today , made my day that no matter how busy you are, a quick hello and smile means alot ! Thank u for your service!
Robin G.
Not only is the bed completely hard but the one reason I chose this hotel, the hot tub, is not working. This is the 2nd Marriott that has had a broken hot tub in the last couple of months. What is it about hot tubs Marriott, can you not afford to fix them? I want to clarify about the bed, it was so uncomfortable that my normal back pain was so bad it kept me awake most of the night and I was in so much pain by the morning.
Leah S.
We couldn't spend the night here. The elevator smelt like it was drenched in urine and when I checked the mattress, it had bug parts stuck in the cracks. There was no way we were taking the chance of picking up bedbugs. The room also smelled of mold. We left at 1am after driving for 13 hours. We had to put our animals back in their carriers, drag ourselves to the car and find another hotel. It was horrible. We mentioned to the women at the desk what happened and they simply smiled and said "we're sorry" We walk past it often now and can laugh about our horrible experience there but believe me, no one should stay in that reeking, unhygienic, revolting place. It should be leveled.
Ashlee M.
Came here specifically because they had a pool and then when we arrived was told the pool was "out of order".... Beyond frustrating! Literally the Only Reason we rented a room for the night. However the hotel appears to have recently gotten an upgrade with nice decor & the lobby area is very nice- see pictures. The room was very nicely sized which was nice! Everything was nice and clean. Staff was friendly. The area surrounding this hotel is a complete dump. The "motel" next door is a prostitute ridden drug den - with people coming in and out at all hours- thankfully there are a lot of trees/cover so you don't really see it much- it needs to be condemned or knocked down. I doubt I would stay here again.
Gabby M.
Stopped by this hotel on our way to MA. It was a holiday weekend so we paid a lot for the room, which was just really disappointing overall. Scratchy towels, loud AC unit, constantly dripping shower head. Oh, and no fan in the bathroom. The most annoying part to me though is that they still haven't opened their Bistro back up. So no breakfast at all... not even a grab n go variety. You can pay some exorbitant prices for some food in their little convenience store but we took a pass on that and went to a coffee shop instead. It gets a second star because the staff were nice and the lobby is nice. And the room was at least very clean, bed bug free, and included a Keurig.
Charles T.
When we called to make reservations we had if the Courtyard Marriott Warwick had a pool. Lisa who made our reservations confirmed that there was a Pool. We drove 3 hours with 2 kids, at check in we were informed that both the Pool and Cafe were closed. We continue to pay full price without the benefit of the amenities that we confirmed. Seems like a poor way to operate a business.
Torrance Norfolk
Order breakfast early. Incredibly slow service for food that is mediocre at best.
Beware the Bistro appears to a service by Courtyard Warwick, RI on best effort basis.Case in point, on Saturday Mar 02, 2024, the cafe did not open as scheduled on 5:00 pm without any notification.Explanation given was the person responsible for the cafe did show up and also did not call in that they will be out.Had the breakfast that day, the preparation and service were mediocre but passable at best.Cafe may be surviving as there are no competition close by.
I was treated badly I was given keys to a room that a man was already in . I am 61 year old woman I was traveling alone it was late at night.I had to find another hotel room. After my trip I contacted Marriott corporation and the hotel to be refunded for being charged with staying in a room someone else was in. Management refused to talk to me Marriott advised nothing they can do I have to speak with hotel directly.
We stayed Friday-Wednesday & had some good experiences & some bad ones. We slept great the beds are wonderful, the pillows are average. There was no shampoo in the shower, no biggie, we asked for some from the front desk. We got it 2 days later The next day we ran out of the body wash on the shower, we got that filled 3 days later They clean the rooms every other day. I thought that was totally cool. However we did want our shower items filled. They told us we would have our room cleaned on Sunday, we ended up not getting our room cleaned until Tuesday. We called and or spoke with the front desk each day, mostly to no avail. The night front desk did bring towels, shampoo & toilet paper up for us. We asked for a free breakfast, she gave us 2 coupons for breakfast. We found out it didn't cover a whole breakfast. We each ordered one breakfast sandwich & a cup of coffee (nothing fancy or extra here). After the coupons were entered ($20 off), we still owed $18 So instead of a free breakfast, it was actually more money than we spent the day before forour breakfast elsewhere. Walter was the barista & breakfast attendant, he was super helpful & went the extra mile to make sure our room got cleaned that day. He checked a couple times for us. Walter was amazing. Our room "keys" also were a factor of disappointment. We had to have our cards reset almost once a day. I think there was only one day they worked in the evening when we got back. We kept them in our pockets with nothing else near them. It was frustrating to goTo the 3rd floor and then have to come back down each time because they weren't working again. We thought when we booked a Marriott it would be a nice experience. We had stayed at a Residence Inn before coming to the Courtyard & it was so nice. Bottom line, I doubt we will ever stay at a Courtyard again.
Great service, very clean and cozy room! Staff is awesome, they make u feel at home, housekeeping always greeting you with a hello and smile! Great stay last night, and great day today , made my day that no matter how busy you are, a quick hello and smile means alot ! Thank u for your service!
Not only is the bed completely hard but the one reason I chose this hotel, the hot tub, is not working. This is the 2nd Marriott that has had a broken hot tub in the last couple of months. What is it about hot tubs Marriott, can you not afford to fix them? I want to clarify about the bed, it was so uncomfortable that my normal back pain was so bad it kept me awake most of the night and I was in so much pain by the morning.
We couldn't spend the night here. The elevator smelt like it was drenched in urine and when I checked the mattress, it had bug parts stuck in the cracks. There was no way we were taking the chance of picking up bedbugs. The room also smelled of mold. We left at 1am after driving for 13 hours. We had to put our animals back in their carriers, drag ourselves to the car and find another hotel. It was horrible. We mentioned to the women at the desk what happened and they simply smiled and said "we're sorry" We walk past it often now and can laugh about our horrible experience there but believe me, no one should stay in that reeking, unhygienic, revolting place. It should be leveled.
Came here specifically because they had a pool and then when we arrived was told the pool was "out of order".... Beyond frustrating! Literally the Only Reason we rented a room for the night. However the hotel appears to have recently gotten an upgrade with nice decor & the lobby area is very nice- see pictures. The room was very nicely sized which was nice! Everything was nice and clean. Staff was friendly. The area surrounding this hotel is a complete dump. The "motel" next door is a prostitute ridden drug den - with people coming in and out at all hours- thankfully there are a lot of trees/cover so you don't really see it much- it needs to be condemned or knocked down. I doubt I would stay here again.
Stopped by this hotel on our way to MA. It was a holiday weekend so we paid a lot for the room, which was just really disappointing overall. Scratchy towels, loud AC unit, constantly dripping shower head. Oh, and no fan in the bathroom. The most annoying part to me though is that they still haven't opened their Bistro back up. So no breakfast at all... not even a grab n go variety. You can pay some exorbitant prices for some food in their little convenience store but we took a pass on that and went to a coffee shop instead. It gets a second star because the staff were nice and the lobby is nice. And the room was at least very clean, bed bug free, and included a Keurig.
When we called to make reservations we had if the Courtyard Marriott Warwick had a pool. Lisa who made our reservations confirmed that there was a Pool. We drove 3 hours with 2 kids, at check in we were informed that both the Pool and Cafe were closed. We continue to pay full price without the benefit of the amenities that we confirmed. Seems like a poor way to operate a business.
Order breakfast early. Incredibly slow service for food that is mediocre at best.
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