This place is packed all day long. Did they hire some couple of employees there that are very very rude. They get your order wrong all the time. Any of you tell him something about it they'll snap out. They also have a whole bunch of homeless people that are always hanging around there for 6 and 7 hours. And there's only four tables so we are limited at times. And the managers don't say anything about it. I mean ain't you supposed to be there like 60 minutes. And then let someone else sit on the table. Well that doesn't happen it's getting to be a crowded place where you can't even sit and enjoy a cup of coffee anymore
Atmosphere: 2
Food: 3
Service: 3
Jen DeRosa
This is my usual Dunkin, I go here several times a week, and have done so for the past few years. The experience my husband received today was appalling, and has made me reconsider ever going to this Dunkin again.
We placed a large mobile order for breakfast and my husband went to go get it. Upon his return we realized they'd forgotten two of the sandwiches and the donut.
He wasn't thrilled about going back, but it was a large order so we understood some things may have been forgotten.
However, when he returned, he was met with rude comments, accussing him of lying, and completely unprofessional attitudes from the staff, specifically the two ladies working on drive thru.
Both of us have worked customer service jobs, regardless of your own thoughts, regardless of whether you think a customer is right or wrong, you need to be able to maintain professionalism, and this was not done here.
To top it off, the forgotten donut was right there, already bagged, on the counter, meaning that obviously they did forget items. And once he returned home the second time, the order was STILL messed up. He was supposed to have a bacon egg and cheese on a bagel, they made it on a croissant and put an extra cinnamon raisin bagel in the bag - an item we had already received and wasn't one of the items he mentioned had been forgotten, so clearly, rather than listening to him they instead chose attitude and defensiveness and messed up the order again.
Completely unprofessional.
We fully understand that mistakes happen, that its a very busy job, lots of orders, we've had orders messed up before and we try to be understanding that this does happen.. however, the attitude, the unprofessionalism that was displayed today is the issue.
If you are working a customer facing job, you need to be able to maintain professionalism, and if you can't, you need to find a different career.
When your a company that has multiple locations similarly competing with each other, all serving the same food, then its the staff that make or break you. There's 3 other Dunkins within my immediate vicinity that I can visit instead, and they'll get my business, their staff will get my tips, etc. In this economy, retaining your customer base should be your goal, and your employees need to do better if they want to keep them.
Atmosphere: 1
Food: 1
Service: 1
susan diane silva
Good experience
Atmosphere: 4
Food: 5
Service: 4
Jay \u0026 Shay Gang
I was really looking forward to my iced coffee from Dunkin' this morning, especially since I specifically requested decaf due to my sensitivity to caffeine. Unfortunately, my experience was disappointing.
From the very first sip, I could tell that it wasn't decaf. I immediately felt the familiar discomfort that comes with caffeine, which is incredibly frustrating. It makes me sad that my request seemed to go unheard; when people ask for decaf, it's often for health reasons, and it feels like that should be taken seriously.
To make matters worse, the flavor was lacking. I usually enjoy the butter pecan flavor in my iced coffee, but today, there was none. Instead, all I could taste was cream, and it was quite bland. It felt like whoever made my coffee didn’t put much effort into it at all, which is disheartening because I've had great experiences with other staff members who know how to make it just right.
Overall, I left feeling disappointed and a bit let down. I hope that next time, my request will be taken seriously, and I can enjoy the delicious coffee experience I know Dunkin' is capable of providing. I feel like because it was a mobile order they did whatever they wanted
Atmosphere: 2
Food: 1
Service: 1
Justin Newton (Jnewts)
Great place you'll be satisfied just might have to deal with a little line once inna while because it's such a busy and hectic place because everyone goes there because they know there going to get what they ordered and what they want!!!
Liz Goulart
Always makes my coffees the best!!
Sandra B
I ordered sausage, egg and cheese on a croissant. The order was done when I pull up to the window which took a second so I immediately knew my sandwich was going to be trash and it was. Dunkin’ clerks please take the time and warm up the sandwiches correctly. I do not want cold sausage and eggs inside my bread. This is a constant problem of cold sandwiches. I want my food hot that it burns my tongue when I bite it. Thank you. The girl was friendly.
Jewels
Hashbrowns were burnt and disgusting and then the Bag of Bacon was on the cold side and wasn’t great.
Rude people no communication not sure why their so miserable just picked up simple mobile order and they just ignored me till I said something even then they didn't speak nothing just pointed stay home if your that unhappy quite ridiculous for someone I'm customer service
Adam Sullivan
Has been out of food n donuts often uselly good service
Tina Higgins
My Carmel iced latte tasted burnt coffee and guy taking orders at drive thru not that pleasant
Very friendly and quick serves
Donut was good
Atmosphere: 4
Food: 5
Service: 5
The staff is great. Management is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
This place is packed all day long. Did they hire some couple of employees there that are very very rude. They get your order wrong all the time. Any of you tell him something about it they'll snap out. They also have a whole bunch of homeless people that are always hanging around there for 6 and 7 hours. And there's only four tables so we are limited at times. And the managers don't say anything about it. I mean ain't you supposed to be there like 60 minutes. And then let someone else sit on the table. Well that doesn't happen it's getting to be a crowded place where you can't even sit and enjoy a cup of coffee anymore
Atmosphere: 2
Food: 3
Service: 3
This is my usual Dunkin, I go here several times a week, and have done so for the past few years. The experience my husband received today was appalling, and has made me reconsider ever going to this Dunkin again.
We placed a large mobile order for breakfast and my husband went to go get it. Upon his return we realized they'd forgotten two of the sandwiches and the donut.
He wasn't thrilled about going back, but it was a large order so we understood some things may have been forgotten.
However, when he returned, he was met with rude comments, accussing him of lying, and completely unprofessional attitudes from the staff, specifically the two ladies working on drive thru.
Both of us have worked customer service jobs, regardless of your own thoughts, regardless of whether you think a customer is right or wrong, you need to be able to maintain professionalism, and this was not done here.
To top it off, the forgotten donut was right there, already bagged, on the counter, meaning that obviously they did forget items. And once he returned home the second time, the order was STILL messed up. He was supposed to have a bacon egg and cheese on a bagel, they made it on a croissant and put an extra cinnamon raisin bagel in the bag - an item we had already received and wasn't one of the items he mentioned had been forgotten, so clearly, rather than listening to him they instead chose attitude and defensiveness and messed up the order again.
Completely unprofessional.
We fully understand that mistakes happen, that its a very busy job, lots of orders, we've had orders messed up before and we try to be understanding that this does happen.. however, the attitude, the unprofessionalism that was displayed today is the issue.
If you are working a customer facing job, you need to be able to maintain professionalism, and if you can't, you need to find a different career.
When your a company that has multiple locations similarly competing with each other, all serving the same food, then its the staff that make or break you. There's 3 other Dunkins within my immediate vicinity that I can visit instead, and they'll get my business, their staff will get my tips, etc. In this economy, retaining your customer base should be your goal, and your employees need to do better if they want to keep them.
Atmosphere: 1
Food: 1
Service: 1
Good experience
Atmosphere: 4
Food: 5
Service: 4
I was really looking forward to my iced coffee from Dunkin' this morning, especially since I specifically requested decaf due to my sensitivity to caffeine. Unfortunately, my experience was disappointing.
From the very first sip, I could tell that it wasn't decaf. I immediately felt the familiar discomfort that comes with caffeine, which is incredibly frustrating. It makes me sad that my request seemed to go unheard; when people ask for decaf, it's often for health reasons, and it feels like that should be taken seriously.
To make matters worse, the flavor was lacking. I usually enjoy the butter pecan flavor in my iced coffee, but today, there was none. Instead, all I could taste was cream, and it was quite bland. It felt like whoever made my coffee didn’t put much effort into it at all, which is disheartening because I've had great experiences with other staff members who know how to make it just right.
Overall, I left feeling disappointed and a bit let down. I hope that next time, my request will be taken seriously, and I can enjoy the delicious coffee experience I know Dunkin' is capable of providing. I feel like because it was a mobile order they did whatever they wanted
Atmosphere: 2
Food: 1
Service: 1
Great place you'll be satisfied just might have to deal with a little line once inna while because it's such a busy and hectic place because everyone goes there because they know there going to get what they ordered and what they want!!!
Always makes my coffees the best!!
I ordered sausage, egg and cheese on a croissant. The order was done when I pull up to the window which took a second so I immediately knew my sandwich was going to be trash and it was. Dunkin’ clerks please take the time and warm up the sandwiches correctly. I do not want cold sausage and eggs inside my bread. This is a constant problem of cold sandwiches. I want my food hot that it burns my tongue when I bite it. Thank you. The girl was friendly.
Hashbrowns were burnt and disgusting and then the Bag of Bacon was on the cold side and wasn’t great.
Restaurantji Recommends
Best hot coffee
Rude people no communication not sure why their so miserable just picked up simple mobile order and they just ignored me till I said something even then they didn't speak nothing just pointed stay home if your that unhappy quite ridiculous for someone I'm customer service
Has been out of food n donuts often uselly good service
My Carmel iced latte tasted burnt coffee and guy taking orders at drive thru not that pleasant
Don't like the price increase
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Bagel
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