Subway
289 Cowesett Ave STE 14, West Warwick
(401) 821-1449
Recent Reviews
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Perfectly made sandwiches and friendly professional staff. Thank You!
Atmosphere: 5
Food: 5
Service: 5
Great food and very very clean
Atmosphere: 5
Food: 5
Service: 5
Not sure why the online pick up is behind the counter? Seems counter active as I had to wait in line behind 3 people, to get my order, at that point their food was fresher! Wouldnt recommend online ordering. Food was fine.
Atmosphere: 2
Food: 4
Service: 2
Dave, Judy, and Christiana are the best always friendly. Hands down the best subway around !
Atmosphere: 5
Food: 5
Service: 5
The girl that works here at night always makes sure the cookies are fresh even if they are closing within a couple hours! I bought all the double choco cookies she had made and our sandwiches were delicious too (bread was so soft!) This is the only subway we go to and now that I know I can get fresh cookies anytime, we will we definitely make more stops! Thank you so much! You are appreciated! ❤️
Atmosphere: 5
Food: 5
Service: 5
Excellent and friendly service......... Been a steady customer for several years.......... Great employees
Atmosphere: 5
Food: 5
Service: 5
I'm a regular at this subway. This is the best subway in RI! Friendly staff, good service, and fresh food.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this Subway for years and they are ALWAYS super friendly and have become like family to me. Shout out to Dave, who always makes great recommendations (like Hot Honey Chicken) and Christiana, who always knows my order! They start making my sandwich as soon as soon as I get there (many times as soon as they see me drive up)! They know my order better than I do (which at my age is probably a good thing! -lol)! I really think they are psychic! HAHA! THEY ARE THE BEST!!! The sandwiches here are always fresh and delicious and the cookies are to die for no matter what time I arrive and they are always super super friendly! Don't listen to the critics and miss stopping by this great Subway location!!!
Atmosphere: 5
Food: 5
Service: 5
Huge shoutout to Dave at Subway! He was super friendly, welcoming, and made my whole visit a great experience. You can tell he genuinely cares about the customers—he made my sub exactly how I wanted it and even made the quick stop feel personal. It’s not every day you come across someone who makes fast food feel that warm and pleasant. Thanks, Dave!
Atmosphere: 5
Food: 5
Service: 5
Eat Fresh
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm not understanding the point of online ordering if your online pick up station is behind the counter and you have to stand in line and wait for everybody to order before you can get your online order, I would rather have my sandwich fresh and just order at the counter at that point. Maybe have a line just for online orders so the cashiers know to give them their order first.
Atmosphere: 1
Food: 5
Service: 3
Please don’t go this subway location, today i went to over there and i had a food elegy so i told to women and first she put my sendwitch and after that one other guy touching my sendwitch witch out change his gloves, they don’t know what is the subway food rules, they should know first, and after that surve to the customer and after that i told to women and she was argued with me and she was very rude behavior, this is my humble request to the owner , please teach them rules them first.
Very very bed experienced, i never seen this kind of service in any location.
Atmosphere: 1
Food: 1
Service: 1
My sandwich that I got off door dash was a mess… I was missing half of my food and it was just a mess … I believe that they can do better
Atmosphere: 2
Food: 1
Service: 1
My mom and I just had the worst experience at Subway, and I feel compelled to share it.
From the moment we walked in—when the store was completely empty—the employee rushed us as if we were inconveniencing her. She was rude and unwelcoming, making it clear that she didn’t want to help us. When my mom and I were discussing what we wanted, the girl interrupted, demanding to know our order. Her cockiness made us feel uncomfortable.
My mom wanted to try the nachos, which were supposed to be a foot-long but ended up being a tiny container—not even the size of a 6-inch sub. When my mom pointed this out, the girl had the audacity to say, “That’s the portion a normal person should eat,” making us feel targeted because we're not the skinniest.
Then, when my mom asked for her bread to be lightly toasted, it came out burnt. While my mom was choosing toppings, the employee spoke to her as if she were a child, listing the vegetables in a slow, condescending manner. When my mom was trying to name her toppings, the girl snapped, “I’m in a rush, faster—you’re going slow.”
I could see that the store was closing at 9:30 PM, and the employee claimed she had “like 500 orders,” which seemed highly exaggerated. She got my order confused, and when I was trying to decide what I wanted, she insisted I tell her faster, making me feel overwhelmed to the point of tears.
When I finally asked about the size of a fountain drink, she just pointed and said, “Look and pick what you want.” When I showed her the cup I wanted, she answered slowly as if I were incapable of understanding, saying, “It’s a medium.”
It was shocking how her attitude shifted when another customer came in to pick up a delivery order—she was suddenly very nice to him. I can’t fathom why she targeted my mom and me. We treated her with respect, saying “please” and “thank you,” yet we received nothing but rudeness in return.
This experience was unacceptable. I understand that people have bad days, but that should never excuse poor customer service. We will never return to this location, and I encourage others to think twice before visiting. I don’t know her name I didn’t see her name tag, but that is the woman that I am talking about
Atmosphere: 2
Food: 1
Service: 1
I had ordered delivery from this restaurant. When I received my sandwich, it was cold and missing bacon. I understand that the temperature is out of their control since they use a delivery service, but I had paid extra for bacon and it was not on it. Once I was sure there wasn’t any, I contacted support. It took 3 weeks for the General Manager, David, to get back to me, and he accused me of lying. He said he watched the cameras back and saw my sandwich being made with bacon on it. I wouldn’t go out of my way to make a report for like the $2 up charge for bacon if it was there, that’s ridiculous. I’d also like to mention any time I’ve stopped in for the past 2 years the workers are very rude. If you schedule for a sandwich to be made they either make it right away so it’s sitting there for the remainder of the time, leaving it cold, or they’re late with making it. I wouldn’t order from this Subway, especially if it’s delivery, because if you have any issues they won’t be resolved.
Atmosphere: 1
Food: 1
Service: 1
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