Young server was nice and helpful. Ice cream nothing special and priced like it is
Mayson Brown
No one wore gloves and touched the cone and ice cream with no gloves and the cone they handed me was broken
Manan Rathor
Always a good experience here. The ice cream is super fresh, and the mix-ins make it even better. Staff is usually friendly and quick, even when it’s busy.
Maci Silvia
Second time that I’ve been in there where the workers were extremely rude. Make it such an awkward experience. I work in the hospitality industry and would NEVER EVER act that way. Such a shame, I see this is not the first review about this and can guarantee it won’t be the last.
Amanda Bouchard
when we went in we were helped by a really rude worker, seemed annoyed we were even there and ordering. We tried to order one of the seasonal flavors and she had no idea what we were talking about and made a totally random milkshake. she seemed so annoyed we didn’t want to correct it. such a shame because cold stone has great ice cream but i would likely never return to this location
Hayley Benn
Delish ice cream…and yet the one scooping our ice cream (and this has happened twice) was eating as they made our food. It wasn’t professional or really sanitary
kylie nardone
I went in and the girl was rude af and she gave me the wrong cone and my friend went back in and she was still rude and the big girl in the back was staring at her. Also the reeces cup Ice cream thing takes like bleach
Gianna Giorno
If u wanna see some rude workers, go here. They also messed up my order
Crystal Gilbar
Alanna was such a pleasure I had to tip her personally. With the other employees, they had either an attitude or just an uninviting personality. Someone got our order incorrect and Alanna fixed it with a smile and quickly. I appreciate this customer service so much even though it was busy and we weren't upset at all, it was refreshing to see someone still with a smile and uplifting spirit under pressure. She was amazing I hope she succeeds well past her expectations in life.
Atmosphere: 4
Food: 5
Service: 4
stevebQ8017IF
Awesome ice cream and great service. Creative toppings and combos. Convenient location next to Stop and Shop. New owners.
Went twice in the past couple of weeks for ice cream both times service hasn’t been well and the milkshakes are just cups of milk. I watched one girl fill the cup half way with blended milkshake and fill the rest of my cups with straight milk then proceeded to charge me 8$ for it. Very disappointing I’ve liked them in previous years. Seems like they need better employees or training.
Atmosphere: 1
Food: 1
Service: 1
Arush R.
My visit to Cold Stone Creamery in Westerly was nothing short of fantastic! The staff was incredibly friendly and attentive, making me feel welcome from the moment I stepped in. I had the Strawberry Blonde and Birthday Cake Remix ice creams, and both were unbelievably delicious, with creamy textures and vibrant flavors that exceeded my expectations. The store was impeccably clean and well-organized, providing a pleasant and inviting environment. Watching the ice cream being mixed on the cold stone added an extra touch of excitement to the experience. I highly recommend this location for anyone craving a delightful and memorable ice cream.
Parking: There are a lot of spots right beside the front door to give easy access as well as wheelchair accessible spots.
Kid-friendliness: There is glass at the front counter which helps kids feel the excitement of the ice cream being mixed in front of them.
Wheelchair accessibility: There is a ramp at the front door on the curb of the store which is meant for the sole purpose of wheelchair accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter, Strawberry
AB Parker
At Westerly's Cold Stone Creamery, I had the best time ever! I received great service and friendly smiles as soon as I stepped in. The workers skillfully mixed in the toppings on the cold stone, adding to the ice cream's incredible flavor and richness. It was a great treat. My visit was made much more delightful by the store's inviting environment. It's evident that this staff sincerely cares about their clients and takes tremendous pride in what they do. I heartily urge everyone searching for an excellent ice cream experience to visit this store!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Germanchökolätekäke
Kayla Taylor
Good icecream. Bad service. As someone who’s worked in customer service for years, i know we can all have off days but smiling through it and being pleasant is easier than suffering through
Atmosphere: 1
Food: 5
Service: 1
Christine Gould
Westerly Cold Stone Creamery was delicious ?. I had my coffee ice cream with heath bar chocolate toffee. Gotta love it was the size for me!
Young server was nice and helpful. Ice cream nothing special and priced like it is
No one wore gloves and touched the cone and ice cream with no gloves and the cone they handed me was broken
Always a good experience here. The ice cream is super fresh, and the mix-ins make it even better. Staff is usually friendly and quick, even when it’s busy.
Second time that I’ve been in there where the workers were extremely rude. Make it such an awkward experience. I work in the hospitality industry and would NEVER EVER act that way. Such a shame, I see this is not the first review about this and can guarantee it won’t be the last.
when we went in we were helped by a really rude worker, seemed annoyed we were even there and ordering. We tried to order one of the seasonal flavors and she had no idea what we were talking about and made a totally random milkshake. she seemed so annoyed we didn’t want to correct it. such a shame because cold stone has great ice cream but i would likely never return to this location
Delish ice cream…and yet the one scooping our ice cream (and this has happened twice) was eating as they made our food. It wasn’t professional or really sanitary
I went in and the girl was rude af and she gave me the wrong cone and my friend went back in and she was still rude and the big girl in the back was staring at her. Also the reeces cup Ice cream thing takes like bleach
If u wanna see some rude workers, go here. They also messed up my order
Alanna was such a pleasure I had to tip her personally. With the other employees, they had either an attitude or just an uninviting personality. Someone got our order incorrect and Alanna fixed it with a smile and quickly. I appreciate this customer service so much even though it was busy and we weren't upset at all, it was refreshing to see someone still with a smile and uplifting spirit under pressure. She was amazing I hope she succeeds well past her expectations in life.
Atmosphere: 4
Food: 5
Service: 4
Awesome ice cream and great service. Creative toppings and combos. Convenient location next to Stop and Shop. New owners.
Restaurantji Recommends
Went twice in the past couple of weeks for ice cream both times service hasn’t been well and the milkshakes are just cups of milk. I watched one girl fill the cup half way with blended milkshake and fill the rest of my cups with straight milk then proceeded to charge me 8$ for it. Very disappointing I’ve liked them in previous years. Seems like they need better employees or training.
Atmosphere: 1
Food: 1
Service: 1
My visit to Cold Stone Creamery in Westerly was nothing short of fantastic! The staff was incredibly friendly and attentive, making me feel welcome from the moment I stepped in. I had the Strawberry Blonde and Birthday Cake Remix ice creams, and both were unbelievably delicious, with creamy textures and vibrant flavors that exceeded my expectations. The store was impeccably clean and well-organized, providing a pleasant and inviting environment. Watching the ice cream being mixed on the cold stone added an extra touch of excitement to the experience. I highly recommend this location for anyone craving a delightful and memorable ice cream.
Parking: There are a lot of spots right beside the front door to give easy access as well as wheelchair accessible spots.
Kid-friendliness: There is glass at the front counter which helps kids feel the excitement of the ice cream being mixed in front of them.
Wheelchair accessibility: There is a ramp at the front door on the curb of the store which is meant for the sole purpose of wheelchair accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter, Strawberry
At Westerly's Cold Stone Creamery, I had the best time ever! I received great service and friendly smiles as soon as I stepped in. The workers skillfully mixed in the toppings on the cold stone, adding to the ice cream's incredible flavor and richness. It was a great treat. My visit was made much more delightful by the store's inviting environment. It's evident that this staff sincerely cares about their clients and takes tremendous pride in what they do. I heartily urge everyone searching for an excellent ice cream experience to visit this store!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Germanchökolätekäke
Good icecream. Bad service. As someone who’s worked in customer service for years, i know we can all have off days but smiling through it and being pleasant is easier than suffering through
Atmosphere: 1
Food: 5
Service: 1
Westerly Cold Stone Creamery was delicious ?. I had my coffee ice cream with heath bar chocolate toffee. Gotta love it was the size for me!
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